Recently, Ms. Liang complained on the cover news platform that she had bought a ticket for the most expensive ticket area of the concert, but when she arrived, she found that she could not see the stage, "at a glance, it was all the back of the head of the audience in the front row". In addition, the screen above the area where she was sitting, which was used to broadcast the stage footage in real time, was broken during the performance, and some areas could not be displayed, and the screen was black, and this problem was not solved until the end of the concert.
On-site shooting on the day (photo courtesy of Ms. Liang)
In this regard, she hopes that the official will respond and give some compensation. On May 17, the cover news reporter contacted Chengdu Zhantai Culture Media Co., Ltd., the organizer of the concert, and the staff said that the relevant person in charge was on vacation and could not reply for the time being.
consumer
The most expensive ticket price does not allow you to see the stage
The screen was broken throughout the performance
On April 1, Ms. Liang purchased an infield ticket of 1,580 yuan for the Chengdu station of the Soda Green Concert on May 5 through official channels, which was the most expensive ticket price for the concert. On May 5, Ms. Leung found herself in the VIP area in the 6th row, and she could not see the stage because the seats were not raised.
Ms. Liang's ticket purchase record
As a result, I sat down and looked at the back of the head of the audience in the front row. During this time, there are more hilarious songs, and everyone will stand up, but whether they are sitting or standing, they can't see the stage. Ms. Liang told reporters that the position she sat in was randomly arranged by the official after purchasing the ticket, and she could not choose, "The first 7 rows of the 1580 area are not raised, and the flat 7 rows are positioned. ”
The picture above shows Ms. Leung's view of the performance
The reporter searched and found that in addition to Ms. Liang, many consumers who went to watch the performance had the same feelings. Some netizens posted on social platforms that "Soda Green Chengdu is not tall enough to 1.8 (meters) don't buy 1580", and many viewers who bought a ticket price of 1580 yuan said in the comments that they "can't see it", "2 rows in the infield, in fact, it will be blocked in front of this", "I am more than 1.5 meters, I haven't seen the stage in one night".
There are also other consumers on the Internet who said that they could not see the stage after buying a ticket of 1,580 yuan
There are also other consumers on the Internet who said that they could not see the stage after buying a ticket of 1,580 yuan
In addition, at the concert site, there is a four-sided screen above the stage for real-time broadcast of the stage footage during the performance. The screen above Ms. Liang's seat was partially black throughout the performance. "When I first came in, the screens were all good, and I didn't care." Ms. Liang said that from the first song, she found that the screen part was black, "At first, I thought it was a special effect, until the second and third songs found out that the screen was broken." We also reported it to the staff, but it didn't fix it until the end of the concert. ”
Organizers
The staff involved are on leave
Unable to respond at this time
Ms. Liang was angry about such a situation. "I paid for the highest ticket price, and I saw a show where I couldn't see the stage, I couldn't see the screen. The organizer was unable to meet even the most basic viewing requirements, and did not fulfill the responsibility of informing the product details at the time of ticket issuance. In this regard, Ms. Liang hopes that the official will apologize, respond, and give a certain percentage of the compensation for the fare.
Relevant information shows that the main organizer of the concert is Chengdu Zhantai Culture Media Co., Ltd. On May 17, the reporter dialed the company's phone, and the staff who answered the phone said that the relevant personnel in charge of the show were on vacation and could not reply to it for the time being.
"I knew that happened at the show that day, and since it happened, we've been in touch with the venue and actively working to solve the problem all the way." The staff told reporters that due to line problems, the screen has not been restored, "I don't know the specific technical situation, the staff in charge of the project is currently on vacation, and the consumer's demands cannot be replied to for the time being." ”
lawyer
You can lodge a complaint with the Council to protect your rights
Lawyer Zhu Jieping, the founding partner of Taikun Law, said that in this case, if Ms. Liang can prove that the ticket she did purchase could not achieve the purpose of the contract to watch the concert due to the inability of the seat to see the concert stage and the damage to the broadcast screen, Ms. Liang can apply to the court to terminate the contract, and the concert payee will refund the ticket price of her concert and the transportation expenses and other related losses arising therefrom.
If the parties can negotiate on this matter, and if they can reach a consensus, they can also mediate. At the same time, consumers can also file a complaint with the Consumer Protection Committee.
(Source: Cover News)