May 17 is the 56th World Telecommunication Day. The theme of this year's World Telecommunication Day is "Digital Innovation for Sustainable Development". In fact, the telecom industry is undergoing rapid transformation, driven by next-generation digital technologies such as 5G/6G, AI, and digital twins.
NVIDIA's latest State of AI in Telcos: Trends for 2024 report sheds further light on emerging trends in AI transformation in telecommunications. According to the report, 43% of respondents said they are investing in generative AI, and the telecom industry is embracing generative AI and AI technologies to achieve a variety of business goals.
NVIDIA's AI technology and full-stack AI solutions are powering digital innovation in the telecom industry. Here's a look at the latest developments from NVIDIA to power digital innovation in the telecom industry, as well as the rapidly evolving and innovative applications for AI adoption in the telecom industry.
NVIDIA 6G Research Cloud Platform
Help unlock the potential of 6G
As a new generation of digital information infrastructure, 6G will become a bridge between the physical and digital worlds, helping to realize the transition from the Internet of Everything to the Intelligent Connection of Everything. And AI is essential in 6G networks. Recently, NVIDIA launched its 6G research cloud platform. This platform not only provides researchers with a new way to develop the next phase of wireless technology, but also marks a significant step forward in the AI development of radio access network (RAN) technology.
Open, flexible, and connected, the NVIDIA 6G Research Cloud Platform provides researchers with a comprehensive set of tools that enable enterprises to accelerate the development of 6G technology that connects trillions of devices to cloud infrastructure and lay the foundation for a super-intelligent world powered by autonomous vehicles, smart spaces, and a variety of extended reality and immersive educational experiences and cobots.
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NVIDIA Launches 6G Research Cloud Platform to Advance Wireless Communications with AI
An industry leader in AI and wireless
Co-founded the AI-RAN Alliance
The AI-RAN Alliance was launched at MWC 2024. This new collaboration aims to bring AI to cellular technology to further advance radio access network (RAN) technology and mobile networks. Founding members of the alliance include Amazon Web Services, Arm, DeepSig, Ericsson, Microsoft, Nokia, Northeastern University, NVIDIA, Samsung Electronics, SoftBank Corporation, and T-Mobile, among others. The Alliance's mission is to improve mobile network efficiency, reduce power consumption, and retrofit existing infrastructure to lay the foundation for telcos to unlock new business opportunities with AI powered by 5G and 6G.
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An industry leader in AI and wireless
Co-founded the AI-RAN Alliance
In fact, NVIDIA's advanced AI technologies are already helping many of the world's leading companies enter the "fast lane" of digital innovation and create value in every aspect of their business, beyond 6G AND AI-RAN.
ServiceNow 与 NVIDIA 合作推出
Telecom purpose-built generative AI solutions to improve services
ServiceNow and NVIDIA recently announced that they will expand their collaboration to deliver generative AI solutions for the telecommunications industry to improve services. The first solution is Now Assist for Telecom Service Management (TSM), built on the Now platform and uses NVIDIA AI to increase employee productivity, speed time to resolution, and enhance the customer experience.
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ServiceNow 与 NVIDIA 扩大合作，
Launched telco-specific generative AI solutions to improve services
Singtel and NVIDIA
Bringing Sovereign AI to Southeast Asia
Singtel brings NVIDIA AI platforms to businesses in island nations and beyond. The company is using NVIDIA Hopper architecture GPUs and NVIDIA AI reference architectures, which are proven to deliver the best performance, to accelerate the construction of energy-efficient data centers across Southeast Asia. The data center will serve as an autonomous national resource, the AI Factory, to securely process private datasets from companies, startups, universities, and governments to generate valuable insights.
Previously, Singtel and NVIDIA also showcased real-time LLM-powered avatars based on NVIDIA Omniverse digital twin technology, developed by systems integrator Quantiphi. Built with NVIDIA Riva speech AI and NeMo Megatron transformer models, the avatar is capable of natural language communication with users on any topic of interest to them. Enterprises can deploy this avatar anywhere with 5G.
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Singtel and NVIDIA bring Sovereign AI to Southeast Asia
Living at the Edge: Singtel, Microsoft, and NVIDIA dial AI over 5G networks
Speech recognition technology helps improve the customer service experience in the telecom industry
Speech AI can help call centers make significant improvements, but there are still some challenges to successfully implementing speech-to-text, including speech ambiguity, different speaking styles, noisy environments, limitations of telephony, domain-specific vocabulary, and more. For example, "on a cruise ship" or "on a tanker"? Such words that sound the same but have different meanings can cause phonetic ambiguity. If a speech-to-text app isn't trained to recognize words in context, it can lead to transcription errors.
T-Mobile found a solution to the speech recognition problem. The solution uses NVIDIA Riva, a GPU-accelerated SDK for building and deploying custom voice applications, and NVIDIA NeMo, which fine-tunes domain-specific data. T-Mobile improves speech recognition accuracy by 3x under distractions such as different accents, different speaking styles, and noisy production environments.
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How Speech Recognition Improves the Telecom Customer Service Experience
These innovative applications also corroborate the overall direction of industry demand according to the survey data released in The State of AI in Telecommunications: Trends to 2024, and the focus on customer experience is impacting investments, while investments in customer experience optimization remain the most popular AI investment area in 2023 (49% of respondents believe).
We believe that with the ubiquity of technology, the entire telecom industry and its customers will benefit from the potential for accelerated innovation brought about by AI. More new technologies, new applications, and new opportunities for AI in the telecom industry are worth looking forward to!