The efforts of these small things integrate "humanistic care" into every subtlety, like a warm current, flowing in every corner of this seaside city.
▲The old man sat on the subway with dishes.
Text | Su Shiyi
An octogenarian pushed a vegetable cart and boarded the subway with an "ancient" weighing stone in his hand. This is a warm scene that happened on the Qingdao West Coast Express at night. It is understood that this is a service recently launched by Qingdao Metro, focusing on the travel needs of vegetable farmers, and launching a series of "vegetable" delivery services at corresponding stations to open up the "last mile" of vegetable farmers' travel.
As soon as this move was launched, it attracted widespread attention on social platforms and won praise from netizens. Such initiatives are highly targeted. According to public information, the West Coast Express, as the backbone line and express line running through the West Coast New Area, radiates a large number of surrounding towns and villages. Geographically, the line already has the function of connecting the city and the countryside. And the reason why this service was launched is because the relevant parties see the real needs of the people.
Let the subway not only accommodate the briefcase of a business man, but also the vegetable cart of an octogenarian. This kind of daily scene full of fireworks promotes the convenience of people's livelihood and gives full play to the public value of the subway. It can be said that this heart-warming measure not only reflects the flexibility and humanization of urban public services, but also effectively expands the city's basic public service scenarios.
It is understood that in order to open up the "last kilometer" of vegetable farmers' travel, the relevant stations have also set up a "vegetable basket acceleration car" to facilitate vegetable farmers carrying large dishes to take the car. At the same time, the station staff also used the "vegetable basket acceleration car" to assist vegetable farmers in carrying vegetables, and guided vegetable farmers to take the elevator to the train, so as to truly achieve the whole chain of services and implement the requirements of public services into every detail.
Cities are open, and the ideas and thinking of city managers should naturally be open. By providing convenience to a specific group of vegetable farmers, the subway station becomes a connection point between urban and rural life, and this kind of embracing diversity and inclusiveness is exactly the concept and spirit of modern cities and their managers.
▲ The staff is helping the vegetable farmers.
Of course, to a certain extent, providing more refined public services for different groups is also conducive to the continuous expansion of market space for public service institutions such as subways. This is also an innovation at the level of public services. On the Qingdao Metro, such innovations are not uncommon.
In addition to daily services such as lost and found, convenient toileting, and item storage, in order to facilitate passengers to take the subway to visit Qingdao, Qingdao Metro has also launched a "special guideline" in combination with elements such as characteristic theme stations and well-known scenic spots. The colored guide strips record in detail the travel information of scenic spots, hospitals, supermarkets and other places around the subway line.
At the same time, Qingdao Metro has also prepared an exclusive "mother-to-be badge" for expectant mothers in the early stages of pregnancy, and when passengers wear this badge, it goes without saying that the station staff will pay special attention to it. The efforts of these small points integrate "humanistic care" into every subtlety, like a warm current, flowing in every corner of this seaside city.
In fact, whether it is a "vegetable basket acceleration car", or a "characteristic guideline", or a "mother-to-be badge", in essence, this is the inevitable path for public goods and services to move towards refinement. Public services must not only have "face", but also the quality control of "lining" is also crucial. Meeting the diverse and differentiated needs of the public in a more accurate, efficient and personalized way is the "baton" in the process of public service by relevant parties, and it is also a vivid footnote to the "human touch" of a city.
All in all, the service innovation of Qingdao Metro is not only the optimization of the transportation system, but also a positive display of the city's temperature. When a city and its managers set their sights on the relatively disadvantaged and are willing to work for them, it is an important sign of social civilization progress. From this point of view, this kind of "vegetable selling channel" is obviously also a unique landscape of the city.
Written by Su Shiyi (media person) Edited / Proofread by Wang Yanhu / Chen Diyan
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