Whether wages can be paid on time is related to the livelihood of all families. In order to protect the vital interests of every worker, the Yangpu District Human Resources and Social Security Bureau grasps the key points of people's work disposal and the way to quickly resolve problems, from the platform to the front-line disposal, and solves problems for callers.
Not long ago, two citizens reported through the "12345" citizen service hotline that the store where they worked was in arrears of wages. After receiving the work order, the Yangpu District Human Resources and Social Security Bureau responded quickly, and cooperated with the Changhai Road Street Labor Relations Conflict Prevention and Coordination Center to carry out the resolution of conflicts at the grassroots level, and flexibly transformed the working methods based on the employment characteristics of different jurisdictions. In the end, with the efficient cooperation between departments, the difficulties in the hearts of the two respondents were quickly solved.
Recently, two citizens called separately to report that there are wage arrears in the stores under the Anbo Road and Yingkou routes where they are located, and hope that the management department will verify the situation and urge the relevant person in charge to pay wages according to the regulations.
After receiving the work order, the District Human Resources and Social Security Bureau immediately launched the district-street coordination and linkage resolution mechanism for labor dispute cases, and the Letters and Visits Office of the District Human Resources and Social Security Bureau immediately called two respondents to patiently interpret the relevant content of labor and social security laws and regulations for them while understanding the specific situation and calming their emotions.
On the other hand, in order to better translate the appeal into the actual handling and implementation of the problem, the District Human Resources and Social Security Bureau actively linked up with the Changhai Road Street Labor Relations Conflict Prevention and Coordination Center in the area under the jurisdiction of the respondent, and joined hands with the coordinator of the center to form the backbone of the problem disposal, and successively went to two offline stores to further confirm the actual situation with the relevant person in charge.
After the verification of the situation, the District Human Resources and Social Security Bureau and other relevant units actively built smooth channels to help the labor and management quickly coordinate, and provided legal support in real time according to the needs of both parties, and finally reached an agreement between the two parties in just one day. At the same time, they also expressed their satisfaction and gratitude to the District Human Resources and Social Security Bureau and the Changhai Road Street Labor Relations Conflict Prevention and Coordination Center for their efforts and efforts.
On the basis of the "five-step work method" of the District Human Resources and Social Security Bureau, and according to the employment characteristics of different jurisdictions, the staff of the Changhai Road Street Labor Relations Conflict Prevention and Coordination Center continuously sorted out the experience and methods of disposal, and explored and summarized a more simple and practical "four-step work method" on the basis of the "five-step work method" of the District Human Resources and Social Security Bureau, according to the employment characteristics of different jurisdictions, and took the four actions of "rapid response and responsibility", "accurate judgment and clear direction", "tracking management to promote practical results", and "extending services to facilitate the people" as the work disposal standards, which not only promoted the progress of various labor dispute resolutionIt also provides the latest reference for continuously improving the standardized disposal framework of problems.
In the next step, the District Human Resources and Social Security Bureau will continue to base itself on the long-term goal of solving problems for the people from multiple perspectives, continuously strengthen business handling capabilities, and enhance the sense of responsibility and service awareness of work order handling personnel. At the same time, we will further enhance the initiative of coordination and cooperation with various units, broaden and broaden the joint force of disposal between various departments, ensure that each "people's livelihood matter" is completed, and actively summarize and consolidate new methods and new ways worthy of reference in the work, and continue to optimize and efficiently empower the service process within the department.
Character: 成佳佳
Editor: Xi Yuxuan
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