Ideal L9 continues to emit the sound of "Zizi" electric ignition, the owner: no return or exchange, only 2000 yuan "care fee"

Acorn Business Review

2024-05-16 12:46Posted in Hubei Finance and Economics Creators

Author | Li Linli

Edit | Zhang Hang

Recently, a video of an ideal L9 car emitting electric current sound for no reason was released.

In the video, the car did not start, but the car kept making the sound of "zizi" electric ignition, and many netizens expressed concern and questioned the ideal in thousands of comments.

"Acorn Business Review" learned that the ideal owner has been picking up the car for less than a month, and this situation is not the first time, and it has also found the ideal official, but has not received a convincing explanation, and the ideal party said that it will not return or exchange.

In the process of further protecting the rights of the car owner, Li Fang called the police, and the police said that the car owner's move was a reasonable interest of consumers and did not affect the sales of the store.

When asked why he called the police, Ideal did not give a positive answer for a long time.

At this point, the owner said, "I don't dare to trust such a merchant anymore!" ”

01

This is not the first time that the sound of electricity has appeared

Ideal: Electromagnetic interference, not previously present

Acorn Business Review: See that in the video you posted, the Ideal L9 has a constant current sound when charging, right?

Ideal L9 Owner: Yes, but it's not just when it's time to charge. This has happened twice in the near future, and the other time when it didn't do anything, and it stopped at the door and it had the sound of electric light, just like in the video. Luckily it wasn't in the middle of my journey, otherwise I don't know what would have happened.

Acorn Business Review: What is the reason for this? Is there a connection ideal?

Ideal L9 owner: I don't know the reason, so I went directly to the after-sales service. They say it's a problem with the locomotive module, but there's no detailed explanation.

Acorn Business Review: What do you say about the ideal store?

Ideal L9 owner: People don't care about the store, and I talked about the business model for a long time, saying that the ideal does not have a 4S store, they are just the sales side, the service side.

Acorn Business Review: What about after-sales?

Ideal L9 owners: They said there was no problem, they could drive safely. But I didn't feel at ease, so I went for a test, and I drove away if I said that it could protect my life, and they said that it was okay at the moment. But halfway back, they called me back for a professional investigation, and told me that this was not possible.

My car was almost smoking, but they said they hadn't encountered it.

Acorn Business Review: How do they explain this phenomenon?

Ideal L9 owner: It is possible that it is electromagnetic interference.

Acorn Business Review: Do you have an electromagnetic device near you when there is an electric current sound?

Ideal L9 owner: No, only charging piles, they say this is electromagnetic equipment.

02

Less than a month after picking up the car,

The merchant said that it would not be refunded or exchanged, and applied for a care fee of 2,000 yuan

Acorn Business Review: How long did you buy this car?

Ideal L9 owner: I picked up the car on April 30, and it hasn't been long yet.

(Source: Ideal L9 owner)

Acorn Business Review: Does Ideal offer a new solution at present?

Ideal L9 owner: No, the manufacturer will not return or replace. I only said that I applied for a care fee of 2,000 yuan. I heard it at the time, and how it sounded so awkward.

Acorn Business Review: So what's the current state of your car?

Ideal L9 owner: I didn't agree to repair it, and it was still in the after-sales service.

Acorn Business Review: What are your thoughts now? Have you complained to the relevant departments to protect your rights?

Ideal L9 owner: Yes, 12315, the Market Supervision and Administration Bureau have all been found, and they have dealt with it, but they can only coordinate, let us continue to negotiate, or take legal channels.

03

The merchant called the police, and the owner was cold

Police: No positive answer

Acorn Business Review: What about the communication with after-sales?

Ideal L9 owner: They called the police to arrest me. One of their leaders felt that we were suspected of affecting normal business and wanted to call the police to expel us.

Acorn Business Review: What do the police say?

Ideal L9 owner: The police said that our owner did not pull a banner, nor did he act aggressively, which is a reasonable rights protection, and asked why the ideal store called the police. It wasn't the police who reported to them, and they were more aggrieved, so they cried at the time. contacted the person who called the police and asked him about his position and job number, but he was slow to answer positively.

Acorn Business Review: What are your thoughts on this?

Ideal L9 owner: It's more chilling. I don't dare to trust such a merchant anymore.

I also want to remind consumers that this is the ideal attitude towards customers.

If you look at the comments under my video, everyone feels the same way as I do.

When I encountered this, I couldn't continue to drive this car, and I no longer dared to trust such a car company.

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