It's so bizarre! Photos that were deleted years ago reappear? Apple's latest response

National Business Daily

2024-05-16 17:57Published on the official account of Sichuan Daily Economic News

Edited by: Bi Luming

According to a report by Metropolis Express on the 16th, recently, some netizens reported that Apple's latest iOS 17.5 update seems to have a serious problem, and many users have upgraded to the new system, and the photos that have been completely deleted a few years ago have bizarrely reappeared in the Photos app.

These users said that after updating to iOS 17.5, they discovered that the latest photos in the Photos app were private content that had been permanently deleted years ago. One user described with trepidation: "I was chatting with my partner and wanted to post a photo, only to find out that the latest photo turned out to be an intimate photo taken during our long-distance relationship a few years ago, which was permanently deleted years ago, and now it has come back inexplicably!" I checked the iPad and got the same issue (some artwork I created years ago). This made me feel very uneasy. ”

Another user wrote: "I've had the same thing. I've deleted four photos from 2010 multiple times, but they keep reappearing in iCloud's list of recently uploaded photos. ”

For a while, the topic word #Expose iOS17.5 to recover photos that have been deleted for many years# rushed to the hot search list, and netizens talked about it.

In 2022, an Apple user posted that he accidentally deleted the photo, contacted customer service to provide the ID, and in a few minutes, hundreds of photos were recovered.

The reporter inquired and found that there were also users on Xiaohongshu and Weibo who encountered similar problems, some people updated the system and there were many strange pictures in the album, and some people found that the photos were out of order......

According to Beijing Youth Daily, on May 16, the reporter learned from the technical consultant of Apple's customer service that it did receive some related problems from user feedback, but for the specific reasons, Apple is still conducting further investigations.

The technical consultant said that if such problems occur after the update, you can try to delete the recovered photos again, and if you can delete them normally, it means that the system is not a big problem. The tech consultant also said that users don't have to worry about the privacy of their data, because even if the photos have been uploaded to iCloud, Apple will not be able to see them. In the next step, the relevant issues will be resolved through software updates or other pushes.

On May 3, Apple released its revenue report for the second fiscal quarter of 2024 (the first quarter ended March 30, 2024). According to the report, Apple's revenue in the current quarter was $90.75 billion, down 4% year-on-year; net profit was 23.636 billion US dollars, down 2% year-on-year.

Among them, iPhone revenue was $45.96 billion, down 10% year-on-year, but still accounted for half of Apple's revenue; iPad revenue fell 16.7% to $5.56 billion, wearables, home and accessories revenue was $7.91 billion, also down year-over-year, and Mac revenue was $7.45 billion, beating expectations of $6.79 billion.

In terms of regions, among Apple's top five markets in the world, only the European market maintained year-on-year growth. Among them, the revenue in Greater China was 16.37 billion US dollars, a year-on-year decrease of 8.1%, which was related to the weak sales of the iPhone 15 series.

Despite the challenges in the Chinese market, Apple CEO Tim Cook still expressed confidence in the Chinese market. In the post-earnings call, he said China is the most competitive market in the world, but amid extremely fierce competition, iPhone sales in Chinese mainland still increased last quarter.

"I am still very optimistic about the future development of the Chinese market, we are not focusing on the development of the next week or two, but more on the long-term development." Cook also highlighted that the two best-selling smartphones in urban areas of China this quarter were the iPhone 15 and iPhone 15 Pro Max, according to Kantar.

In March this year, Cook returned to China for the first time in a year to attend the opening ceremony of the eighth Apple official retail store in Shanghai and the highest Apple flagship store in China. He also met with several key suppliers, including Wang Chuanfu, chairman of BYD, Zhou Qunfei, chairman of Lens Technology, and Chen Xiaoshuo, general manager of EPI.

Apple expects sales to grow by a low-single-digit percentage in the second quarter of this year, and expects its iPad and services business to grow at a double-digit rate, but it has not forecast iPhone performance.

Daily Economic News, Comprehensive City Express, Beijing Youth Daily, public information

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