Seeing a doctor and doing examinations involves multiple departments, how to arrange the waiting time reasonably? What should I do if I am hospitalized? What documents do I need to prepare when I am discharged from the hospital? Recently, the reporter learned from Chengdu Jinniu District People's Hospital that in order to continuously optimize the service process, improve the service level, and facilitate patients to seek medical treatment, the hospital has implemented diversified one-stop services, comprehensively optimized the examination appointment, hospitalization and discharge processes, and continuously improved the medical experience of patients, which has been praised by many "patient fans".
One-stop appointment allows patients to save time for examination
"In the past, after queuing to pay, I had to queue up in each examination room to make an appointment, and it was very inconvenient to run upstairs and downstairs. Now, with a one-stop appointment, you can get it in one place, it's so convenient! Ms. Zhang, a patient, was full of praise for the hospital's one-stop appointment service.
It is understood that in order to facilitate the appointment of patients, the one-stop appointment examination set up by Jinniu District People's Hospital realizes the centralized appointment service of various examinations at the same time, the same place and the same window to complete quickly, assigns the best examination time and the best examination order for multiple examinations of the same patient, avoids the time conflict and project conflict in the examination process, reduces the waiting time of patients, and allows patients to bid farewell to the medical treatment mode of running around.
In addition, in order to facilitate and fast medical treatment, patients can make an online appointment and register in advance, come to the hospital to sign in directly to the medical guidance desk in the clinic area, and can also find Jinyi's "online outpatient clinic" through the hospital's WeChat official account for cloud consultation.
One-stop admission makes it easier for patients to seek medical treatment
"In the process of researching to improve the medical experience of patients, we learned that many patients often feel lost in the face of multiple service departments when preparing for inpatient treatment according to the doctor's instructions, so we integrated resources and simplified the complex, and launched a one-stop admission service." According to the relevant person in charge of Jinniu District People's Hospital, the hospital will be scattered in multiple departments of the service matters, through the internal process and service content of the "double integration", centralized to the "admission preparation center" for processing, patients only need to hold the admission certificate issued by the outpatient doctor (except for emergency admission patients), go to the "admission preparation center" window on the first floor of the hospital to complete all admission procedures, greatly improving the efficiency of admission.
One-stop bedside settlement makes it easier for patients to be discharged from the hospital
"Bedside settlement was so convenient! Don't wait in long lines, kudos to the hospital! Ms. Chen, a patient who had just completed the discharge procedures in the ward, praised the hospital's one-stop settlement service to reporters.
It is reported that in April this year, Jinniu District People's Hospital gradually launched the "bedside settlement" service, and the window service function was "moved" into the ward, and patients only need to hold a physical or electronic medical insurance card to complete the discharge settlement process "zero distance". "While traditional billing requires patients or families to travel between multiple windows, which consumes a lot of time and effort, bedside billing is a true one-stop shop." According to the relevant person in charge of the hospital, patients only need to be in the ward to complete a series of operations such as fee inquiry, payment, and refund. It is worth mentioning that the office nurses in the hospital wards have been uniformly trained and can provide personalized guidance services for patients to help them enjoy a smoother medical treatment process.
The implementation of diversified one-stop service is just a microcosm of Chengdu Jinniu District People's Hospital's commitment to improving patients' medical experience in recent years. (Hou Tianyi, District Hospital, text/photo)