The Wuhan barbecue stall "garbage customer" incident detonated public opinion
On this early summer night, the smell of barbecue should be accompanied by laughter, but in front of a barbecue stall in Wuhan, a "war of words" was staged. There is no other reason, that is, the customer waited too long, and came forward to inquire but was scolded by the boss. This incident exploded on the Internet in an instant.
To be honest, everyone came out to eat barbecue, and the picture was happy. Who wants to spend money on gas? But the boss, not only did not give the customer a reasonable explanation, but also directly scolded the customer, saying that the customer was a "garbage customer". This is simply trampling the dignity of consumers under their feet, and it is no wonder that netizens are so angry.
Think about it, you happily invite three or five friends to a barbecue, only to wait for hours and still not see the food on the table. You ask your boss what's going on, and he yells at you that you're some kind of "junk customer." Whoever this is changing, it will be uncomfortable in my heart.
In these days, consumers are not so easy to bully. If you have a poor service attitude, I have the right to say no. Netizens also overwhelmingly supported customers and expressed their desire to boycott this barbecue restaurant. Boss, boss, do you know that your impulsiveness may ruin the small shop you have worked so hard to run.
To be honest, the most important thing in the service industry is attitude. The customer is God, this sentence is not a joke. If you have a good service attitude, customers will naturally be willing to turn back; If you have a poor service attitude, customers will vote with their feet, allowing you to see the cruelty of the market.
The behavior of this boss is really shocking. Not only did he lose his face, but he also discredited the entire service industry in Wuhan. I hope he can reflect on his actions and don't let this happen again.
At the same time, it also reminds consumers that when they encounter such a thing, they must dare to defend their rights. We spend money to enjoy services, not to be angry. If every consumer can do this, I believe that those merchants who do not respect consumers will soon be eliminated.
So, the owner of the barbecue stand, you're going to have to be a little more careful. Don't let your "junk customer" remarks become the laughing stock of netizens after dinner.