"Distant relatives are not as good as close neighbors, if there is any contradiction, everyone can sit down and chatter, and they can pass." In the "Canteen Chat" corner of the First City Community Construction Garden Community in the First City Community of Heavy Industry Street, Tiexi District, everyone is talking to me, chatting and discussing things while eating, so lively. It is reported that the first city community has built a "first line of defense" for conflict resolution, actively built a platform for the people to "say, discuss, mediate, and solve things", and guided the masses to take the initiative to say things, discuss things collectively, evaluate each other, and coordinate with the directors, so as to truly let the masses change from "audiences" to "protagonists", and effectively solve the worries, worries, and worries that the masses have strong reactions to.
Integrate resources and build "1" new carriers
The First City community integrates the existing resources of the jurisdiction, deeply excavates the talents, sages and talents in the jurisdiction, encourages residents to participate in community construction and management, and continues to make efforts to the most direct and realistic problems that residents are most concerned about. "The community is like a big family, this 'canteen chat' is so good, and the troubles of our neighbors have been solved!" Uncle Liu Junsheng, who lives at No. 1 A and No. 10 Construction Garden, said happily.
"We give full play to the role of grid information collection, comprehensively understand the contradictions, disputes and problem demands of residents, classify and summarize, and register them one by one. Timely early warning of conspicuous and concentrated problems reported by the masses, which fall within the scope of their functions, should be resolved directly on the spot, and those that cannot be solved for the time being should be requested from the dispatched units for support. Mediator Li Jiachen introduced that the community created the "Canteen Xian Chat" residents' discussion brand, and the main venue was set up in the "One City Restaurant", using the advantages of the restaurant's down-to-earth atmosphere to resolve family trivialities, neighborhood conflicts, land ownership disputes, house demolition and other problems for residents. By talking and explaining in the discussion corner of the "Canteen Xian Chat", we can effectively unblock the channels of public opinion, solve problems for the masses, and gradually form a "discussion grid" with the discussion corner as the hub, upward docking, downward extension, and comprehensive coverage.
A two-pronged approach using "2" communication methods
The reporter learned that Liang Shujuan, a veteran party member, as a mediator member of the "Canteen Xian Chat", successfully mediated the contradictions and disputes between Mr. Li and Ms. Wang in Building 2 of the Construction Garden for many years because of the blockage of sewers, and won the "Sage List" in the community for three consecutive months. By publicizing the purpose and significance of the construction of the "Canteen Chat" discussion corner, the First City community has continuously improved the awareness and participation rate of the masses, adopted two communication methods combining online + offline, and used online mediation platforms such as "grid groups" and official accounts to guide residents who are out of town and physically inconvenient to resolve conflicts online, so as to reduce the number of people running away.
Since the establishment of the "Canteen Chat" discussion corner, the mediation team has continuously excavated and absorbed community talents, giving full play to the advantages of "familiar people, familiar places, and familiar situations", resolving more than 30 contradictions and disputes, with a mediation rate of more than 95%, effectively solving the demands of the masses in many aspects such as indiscriminate parking of vehicles, environmental remediation, potential safety hazards, and civilized dog breeding, and effectively achieving "small things do not go out of the grid, big things do not go out of the community, and conflicts do not turn in". "With the 'Canteen Chat' discussion corner, 'there is something to discuss' has become a consensus. Sometimes you don't have to wait for the community to pull the strings, and the enthusiastic neighbors solve the problem themselves. Volunteer Liu Fengying told reporters.
Co-construction and co-governance aim at the "3" main tasks
"When will the community install electric vehicle charging piles, so as to avoid the chaos of flying wire charging." A few days ago, some residents made suggestions to the community. In order to meet the charging needs of residents in the jurisdiction, the First City Community Joint Property actively promotes the installation of charging piles in the park, and has held many coordination meetings to discuss issues such as charging pile site selection, installation rules, usage fees, and safety management. It is understood that the installation work officially started in April and has been fully completed.
Lu Fei, a community worker, said that the "Canteen Chat" discussion corner is "a collection point for social conditions and public opinions", "a point for resolving contradictions and disputes" and "a publicity point for laws and policies". When encountering conflicts beyond the scope of the community's capabilities, the community will invite lawyers, grassroots legal service workers, and other professionals to answer consultations, and further guide the public to adopt lawful channels to express reasonable demands and protect their lawful rights and interests. Up to now, a total of 12 publicity activities have been carried out, and more than 110 copies of legal knowledge brochures have been distributed.
"In the future, the community will rely on the 'Canteen Chat' discussion corner, so that more forces sink into the community grid, go deep into the residents, be patient, bend down, listen to the people's opinions, solve people's worries, and relieve people's hardship, so that the 'Canteen Chat 'discussion corner will become a 'storage box' for residents' opinions and a 'gas station' for cohesion of the party and the masses, and gradually form a new pattern of grassroots contradiction and dispute mediation led by party building, multiple participation, and consultation and co-governance." Jiang Yang, secretary of the First City community, said.
Source: Propaganda Department of Tiexi District Committee
(Edited by Ma Jing in Ersanli)