"The Chang'an tram I bought was driving on the highway, stepping on the accelerator, but the speedometer value dropped." On May 14, Mr. Sun, a citizen of Yan'an, reported to Huashang Daily - Ersanli that last year he bought a Chang'an tram in the Shenlan Automobile Changan 4S Store of Shaanxi Changsheng Automobile Sales and Service Co., Ltd. (hereinafter referred to as the Shenlan Automobile Changan 4S Store) in Nianzhuang, Liqu Town, Baota District, and drove it for about three months, and problems arose.
On June 15, 2023, Mr. Sun purchased a Changan Automobile Deep Blue SL03 plug-in hybrid sedan at the Changan 4S store of Deep Blue Automobile with installment payment. In September last year, the store staff called by text message and asked him to replace the gear lever assembly parts. Mr. Sun said: "Because the car is new, I didn't change this accessory. After driving for three or four months, there are frequent problems with the throttle and the speedometer out of sync, stepping on the accelerator on the highway, the yardage does not rise but falls, this situation has occurred many times, the 4S shop has been overhauled many times, no problem has been found, yesterday in the underground parking lot, the car is still in the P file, the speedometer value is going up, I am working in the county, walking back and forth every day, driving a car with potential safety hazards, this is not a joke with life. As for the solution of the 4S store to let him "open it again", Mr. Sun said that he could not accept it and hoped that the 4S store could refund and return the car.
According to the video provided by Mr. Sun, the speedometer value of the Changan tram did decrease when the accelerator was pressed, and in another video of the car in P gear, the speedometer value increased after the speedometer value flashed from 0 to 1.
On the afternoon of the 14th, the reporter contacted the after-sales manager of the Changan 4S store of Deep Blue Automobile, and Manager Wu said: "Mr. Sun's car has been checked several times, and the background data has been detected normally, and the situation of the car has also been reported to the factory, but no similar problems have been encountered before, and the factory is currently studying the failure plan of the car." Now the solution is to arrange a scooter for the owner, without affecting his commute, put the car in the store, and wait for the manufacturer to send an engineer over, we will contact the owner as soon as possible to further overhaul the car. In response to Mr. Sun's request to return the car, Manager Wu said that during the warranty period, if any problem occurs with the vehicle, according to the company's three-guarantee agreement, it will be repaired and not returned.
Subsequently, the reporter called Chongqing Changan Automobile Co., Ltd., and the customer service staff said that the background had seen customer feedback that there was a problem with the car, and it was still being processed, but it had not received a similar situation encountered by Mr. Sun, and it would be further registered and urged to deal with it, and the follow-up work would have relevant personnel and car owners docking.
Huashang Daily reporter Tang Baohu editor Zhang Xinjing