On May 11, Lin Junjie's JJ20 World Tour kicked off in Jinan, but before the concert began, some audience members shouted "refund tickets, change seats" in the venue due to seat view problems.
Through a search on social platforms, the reporter found that many netizens posted videos and pictures saying that they had bought a pillar ticket and had a poor line of sight, and shouted on the platform for Damai ticketing to refund the ticket.
According to the New Yellow River client
980 yuan to buy a pillar ticket, the line of sight is blocked
No one will handle the refund of the shouting ticket
The reporter contacted one of the fans, she said that she bought the ticket through the Damai platform, and the ticket price was 980 yuan, but when she entered the venue, she found that the seat was blocked by the railing, which greatly affected the perception of the concert.
"The concert shouted for ticket refund from the infield and the stands, and shouted loudly before the opening, and after a short time after the opening, the infield shouted again."
It can be seen from the video she posted that the direction facing the performance stage and the big screen is mostly blocked by railings, and in the communication, fans repeatedly emphasized: "Our position is not unclear, it is not visible, it is blocked tightly."
The concert viewing perspective posted by fans
In the interview, she said that she was a little late when she entered the venue, the seats were in row 27 of No. 11, 40 and 41 seats, and there were all railings in front of her, so she couldn't see it at all, and there were no light sticks on the stools that should have been placed in advance, and there was no feedback from the staff.
The reporter asked the fan if there was a situation where the on-site staff promised to refund the ticket on the spot, and she said that she had not heard of it, and it was not clear whether other people had this situation, but many people were communicating with the staff at that time.
At the same time, she also provided reporters with a record of her communication with the ticketing party, and Damai customer service said that she could communicate with the staff to change seats, but fans said that there were no vacant seats and no staff to deal with them.
In the end, Damai customer service said that the order was non-refundable and non-exchangeable, and the fans still had the same result after communicating again.
According to the New Yellow River, the staff of the customer service hotline of Damai.com said that they would feedback the problem to the organizer for verification, and whether the ticket can be refunded is subject to the verification result. The reporter contacted the organizer Shandong Youpeng Cultural Development Co., Ltd. many times, but the phone was not answered.
Netizen comments
Support reasonable rights protection
In this regard, some netizens expressed their support for fans to reasonably defend their rights.
But there are also those who believe that it is okay to defend rights, but shouting for a refund on the spot will disrupt other fans and singers.
Some netizens also said that they had encountered similar problems at the concert.
The refund policy is not uniform
It has previously been officially named
Previously, Lin Junjie's concert was named by the Jiangsu Provincial Consumer Protection Commission due to the inconsistent refund policy.
According to previous reports, on May 9, the Jiangsu Provincial Consumer Protection Commission released a special report on the entertainment performance market, which pointed out that Lin Junjie's concert in Suzhou on May 25, the concert in Harbin on June 22 and the concert in Tianjin on April 13 are not uniform, which is easy to mislead consumers and cause concern.
The Jiangsu Provincial Consumer Protection Commission issued a special report saying that in recent years, the entertainment performance market has shown vigorous vitality and vitality, however, with the continuous enrichment of performance categories and the continuous increase in consumers' enthusiasm for watching performances, many problems such as "water injection" of "platter" concerts, high refund fees, and buying "pillar tickets" have also emerged, which have seriously affected the viewing experience of consumers.
The report pointed out that according to the "Notice on Further Strengthening the Standardized Management of Large-scale For-profit Performance Activities and Promoting the Healthy and Orderly Development of the Performance Market" jointly issued by the Ministry of Culture and Tourism and the Ministry of Public Security, large-scale for-profit performance activities shall implement a real-name ticket purchase and real-name admission system, and the performance organizer should also establish a refund mechanism for large-scale performance activities and formulate a tiered refund fee standard.
Performance organizers and ticketing platforms have set up strong real-name viewing and tiered refund policies in accordance with this provision, but in the current practice, the tiered refund policies set up still have the problem of high refund fees and different refund policies for the same performance in different cities.
The Jiangsu Provincial Consumer Protection Commission said that the concert will no longer accept any refund applications about a week before the start of the concert, and the refund fee will often be hundreds of thousands of yuan, and the refund fee collection standards for each concert will not be uniform and transparent, which will undoubtedly allow consumers to pay the ticket price in advance while restricting the consumer's right to refund the ticket, increasing the burden of consumer refund.
According to the Law of the People's Republic of China on the Protection of Consumer Rights and Interests and the relevant provisions of the Civil Code of the People's Republic of China, the act of restricting consumer rights and increasing consumer obligations through standard clauses shall be invalid.
Source | Guangzhou Daily integrates Zhengzhou Evening News, News Morning News, New Yellow River Client, Guangming Daily, and Dawan News