Didi Chuxing's official Weibo posted on May 12:
On May 11, users reported that "I woke up and suddenly received a sky-high price order from Didi", and the platform's customer service failed to deal with the relevant problems in a timely manner, which we are very ashamed of and sincerely apologize to the user.
The passenger's stated order time is October 22, 2017, the estimated mileage is 1.588km, and the amount should be 14 yuan, but the bill amount is 1414 yuan, and the bill is incomplete.
After verification, there was an abnormality in the cost of the order, and the preliminary judgment was that it was caused by the driver's misinput twice at that time. We're sorry, but the customer has been contacted again and the booking amount has been modified.
Image source: National Business Daily Lan Suying (unrelated to the picture and text)
Didi will continue to improve and improve its product capabilities. At present, when there is an abnormality between the taxi driver's input fare and the actual mileage and estimated price, the platform will intercept it and remind the driver to check the fare. In addition, users who have activated passwordless payment do not need to worry, if the fare is abnormal, Didi will intercept the bill and will not pay it automatically, and the passenger must manually confirm and pay.
In addition, Didi's "Fare Guard" covers eight scenarios, including detours, charges for not taking the car, and overcharging surcharges, and when passengers use online car-hailing to have abnormal fares in the above scenarios, the "Fare Guard" will activate the three functions of stopping, refunding, and compensating in different levels to ensure that users' taxi fares are transparent and reasonable.
Once again, I sincerely apologize to the user. We also welcome feedback to help Didi better improve the user experience.
Recently, a Shanghai netizen found that he had an unpaid message in the Didi Chuxing applet, which turned out to be a taxi travel list of 1414 yuan in 2017, and the whole trip was only about 2 kilometers and 7 minutes.
Image source: Upstream News
On May 12, an upstream news reporter contacted Xiaoguan (pseudonym), a girl from Shanghai, who said that she suddenly found an order from 2017 on Didi Chuxing on the 11th, "I don't know why there is an order of 1,000 yuan that has not been paid." The reporter saw from the screenshot of the order provided by Xiaoguan that the trip took place on October 22, 2017, and it was a Shanghai DX taxi order, which started at 3:03 p.m., although Xiaoguan said that she had no impression of this trip, but the cost surprised her: 1414 yuan.
Source: National Business Daily