On the day of work and work, we will lean west to see the hot slippers
Foreword
A Shanghainese woman named Xiaoguan found an unpaid message in Didi Chuxing's mini program.
This is a taxi order from 2017, the amount is as high as 1414 yuan, and in fact, the journey is only 2 kilometers and the time is 7 minutes.
Under normal circumstances, the cost of this journey should be between 14 and 16 yuan, and even the cost of a luxury six-seater is only a little over 100 yuan.
[You can watch the video]
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Xiaoguan was very surprised by the bill and quickly contacted Didi Chuxing's online customer service to inquire.
The agent's initial response was that the bill was a "normal" upfront price and that the bill could be paid.
Xiaoguan, who was not satisfied with this answer, opened up about his experience on social media, which attracted widespread attention.
Subsequently, Didi Chuxing responded to the incident through its official Weibo, admitting that the amount of the order was indeed abnormal, because the driver at the time made a mistake at checkout and entered it twice.
At present, Didi has officially apologized publicly on the online platform and changed the order amount to the correct 14 yuan.
Let's take a look at what everyone is saying!
Netizen comments
Netizen: I don't use Didi anymore, I don't feel like Baidu has many choices (will I be beaten if I say so?) [covers face]
In fact, there are Didi drivers [covering their faces]
Netizen: I haven't paid the fare for 7 years? [covers face]
There is no fast drop for one or three years, it is Didi and Uber that are burning money for the market! At that time, we pulled six or seven hundred a day
Netizen: I haven't paid for seven years, the driver is really unlucky, I met this kind of person
The driver never dreamed that he would receive this fare today [covering his face]
Netizen: Just pay me this sentence normally
You don't care, just pay [Look]
Netizen: Then why is the order from 7 years ago only paid now[what]
The problem from seven years ago, it should have been directly fed back seven years ago, why did I find out that it was 1414 now, I guess I didn't plan to give money at all seven years ago [rolling my eyes]
Write at the end
In the digital age, smart services have become a part of our daily lives and bring us a lot of convenience.
However, the convenience of technology does not completely erase its potential pitfalls and risks. Even if it's a simple ride-hailing service, users may face unreasonable fees due to technical glitches or human error.
This situation reminds us that we must also be vigilant when it comes to enjoying the convenience that smart services bring.
It is the responsibility of the platform to ensure that all transactions are fair and transparent, and in particular to demonstrate the ability to deal with customer complaints and system errors quickly and fairly.
At the same time, users should actively monitor and verify their consumption records, especially when automatic deductions are involved.
This is not only a protection of one's own financial security, but also a kind of supervision of the service provider.
In fact, smart technologies can only develop more healthily and sustainably if both users and service providers take their respective responsibilities.
Equally critical is the development of regulations and industry standards, which provide a clearer operational framework and a basis for solving problems for both parties.
In short, the development of intelligent services requires not only technological innovation, but also timely response and fair handling of problems, which is a necessary condition for building a credible and sustainable digital service environment.
The comments of netizens in the article reflect the diverse voices and opinions of society, but do not represent the position of this article
Previous Review
The follow-up came, and the police reported that Chengdu passers-by were compensated for 10,000 yuan for touching the car, and the comment area was fried
#女子收到7年前滴滴天价账单 ##滴滴出行##评论区#
Good morning, noon and evening, the little slippers say goodbye to you~