The woman received a Didi bill 7 years ago, and she was charged 1414 yuan for 7 minutes? Customer service: will be changed to 14 yuan

Upstream News

2024-05-12 17:12Posted on the official account of Chongqing Upstream News

"When I woke up, I found that Didi had given me a sky-high order." Recently, a Shanghai netizen found that he had an unpaid message in the Didi Chuxing applet, which turned out to be a taxi travel list of 1414 yuan in 2017, and the whole trip was only about 2 kilometers and 7 minutes, and Didi's customer service replied "normal, just pay". On May 12, Didi Chuxing's customer service replied that similar situations can only be handled through online customer service, and the price will be modified.

Xiaoguan posted a post complaining about Didi's sky-high bills. Network diagram 

On May 12, a reporter from Upstream News (newspaper mailbox [email protected]) contacted Xiaoguan (pseudonym), a girl from Shanghai, who said that she suddenly found an order for 2017 on Didi Chuxing on the 11th, "I don't know why there is an order of 1,000 yuan that has not been paid." The reporter saw from the screenshot of the order provided by Xiaoguan that the trip took place on October 22, 2017, and it was a Shanghai DX taxi order, which started at 3:03 p.m., although Xiaoguan said that she had no impression of this trip, but the cost surprised her: 1414 yuan.

Xiaoguan felt incredible, "I take a taxi on the mobile phone map according to the exact same address at the starting point and the end point, and it is only 14-16 yuan, and it is only more than 100 yuan to play a luxury six-seater, how did the billing of 1414 yuan come about?" "When the upstream news reporter looked at the route on the navigation map, it was only about 2 kilometers.

"I thought it was because the driver didn't end the trip at that time that caused the bill to be so much." Xiaoguan quickly contacted Didi Chuxing's online customer service. After customer service inquiry, it was confirmed that the itinerary order ended at 3:10 pm on October 22, 2017, but said that "this is a fixed price, it is normal, and the order is 1414 yuan, showing that it is not paid, and it can be paid." Koseki said that it was impossible to pay the fee, and the customer service answer also made Koseki dissatisfied. The customer service said that it would give feedback to the relevant departments and reply within 48 hours.

On the 12th, Xiaoguan posted this experience on the Internet, which attracted heated discussions among netizens. Some netizens said, "A total of 7 minutes of road 1400 yuan? The customer service still doesn't give feedback, and still says that it is? Some netizens speculated that it may be that the driver mistakenly entered 1414 yuan when he entered 14 yuan. Some netizens also reminded that it is best not to open automatic payment for Didi Chuxing, or it will not be found if there is a problem with the cost.

Subsequently, Didi's official account replied under Xiaoguan's post, "I have seen that a specialist has verified and processed it for you, and I will contact you as soon as possible, please be patient." ”

Upstream news reporters also called Didi Chuxing's customer service to inquire. The staff said that the relevant itinerary can only be queried by the owner of the mobile phone, and similar billing abnormalities need to be consulted through the APP online customer service.

Didi's customer service asked Xiaoguan to pay the relevant fees. Photo courtesy of the interviewee 

At noon on the 12th, Xiaoguan told upstream news reporters that Didi related personnel contacted her by phone at 95066 and said that the price would be changed to 14 yuan at 9 pm on the 13th at the latest, but did not inform the reason for the problem, "I will pay this fee, but I will not delete the post." First of all, because of the attitude of customer service, secondly, Didi solves the problem too much, and thirdly, it will condone this kind of mistake. ”

According to a report by Dahe Daily in July 2022, Ms. Liu from Zhengzhou also encountered a similar situation when she used Didi taxi to work: usually it is a dozen yuan for the journey, but this time it is as high as 1,278 yuan. Due to a problem with the order, Ms. Liu did not pay, so she was unable to take a taxi that day. The customer service of the Didi platform later responded that the taxi driver manually entered the wrong price, and they would also upgrade the price system in the future to avoid the recurrence of Ms. Liu's experience.

Upstream news reporter Tang Hao

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