"The passenger orders are on the 20th floor, and I'm going to carry him on my back, isn't it?"
Customer service: "Yes, I'm sure, not even a meter apart." ”
This platform service is really good, and I will be in his car in the future.
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On May 9, a reply from the customer service "Lei Ren" of an online car-hailing platform rushed to the hot search.
Here's how it happened, and at first the passenger set his destination on the 20th floor of his home. The driver must not be able to drive him directly upstairs, so he can only put him downstairs. Later, the passenger was also very outrageous, and felt that the driver did not send him upstairs and complained to the platform.
After the platform received the complaint, the customer service responded even more outrageously: "The driver must ensure that the passenger can reach the 20th floor." Faced with the driver's question: "Then do I have to carry him on my back?" The customer service replied confidently: "Yes, I'm sure".
The video comes from the voice of online car-hailing↑
After the video conversation was exposed, netizens also wanted to experience the feeling of "God". Some netizens ridiculed: "This service is good, if I take a taxi to Mount Everest, will this customer service be able to let the driver carry me on my back?" Another person said: "These online ride-hailing platforms really treat passengers as gods, and don't treat drivers as human beings at all." ”
This incident has made many drivers see the true face of the platform, and also let everyone have a new understanding of the service quality of the platform. In the pursuit of passenger satisfaction, they completely ignore the rights and interests of drivers.
After the incident, the platform's customer service said that it had taken the incident seriously and was verifying. And they also admit that there is indeed a problem with the customer service's answer this time, and after the problem is verified, the customer service will be punished.
For the driver, it is already within the normal scope of duty to pick up and drop off passengers to their destinations. If a passenger needs help with a luggage or something, it is natural to help, but if you ask the driver to send the passenger to the 20th floor, anyone who listens to this kind of answer will have a question mark on their face!
Let's take a look at what netizens have to say
I have to say that this CCCC travel service is really in place!
Netizens want to experience a service
If it were Chongqing, we would be able to understand it
To put it bluntly, it is still a strange request from customers, and this netizen said that he has also seen it
The platform is so funny, the Didi driver chatted with me that day, saying that the man with a heart was miserable in the end, and the platform kept reminding him to shut up, laughing at me! [covers face]
Finally, I would like to say that the service of the online car-hailing platform must be humanized, and you have achieved the service that the customer is God, but how can the platform make this money without a driver? The platform should not only respect the opinions of customers, but also not ignore the rights and interests of drivers.
What do you think, you may wish to discuss it in the comment area!