On April 8, the staff of Yingyang Community, Shiqi Street, Zhongshan introduced the "artifact" of grassroots governance to the reporter of Nanfang Magazine - Zhongshan Community Public Service Comprehensive Information Platform. The platform not only reduces the burden on community workers, but also provides smarter and more convenient services for the public. / Courtesy of the interviewee
"A thousand threads at the top, a needle at the bottom." This metaphor vividly illustrates the pressure and responsibility of the "needle" at the grassroots level.
"Great responsibility, little power," "holding meetings during the day and working overtime at night," and "repeated declarations and excessive traces" were once several major phenomena that plagued grassroots work. In recent years, we have continued to deepen the rectification of formalism and reduce the burden on the grassroots, which is to support the hard work, so that the cadres can be freed from some useless affairs and have more energy to better serve the masses.
The reporter of "Southern" magazine went deep into the front line of the rural and urban grassroots in our province, and went to the main battlefield of burden reduction to investigate, feel the pressure of the "needle tip", and the practical changes at the grassroots level.
Free up hands and feet for county, town and village cadres
Walking into the village committee of Huwan Village, Aizi Town, Shixing County, Shaoguan City, Zeng Fanzhong, secretary of the village party branch, showed the reporter of "South" that only a few signs such as the village party organization, the villagers' committee, the village collective economic organization, and the village affairs supervision committee were hung at the door. The original mark on the wall is still clearly visible, "We used to have more than 10 signs here, but now they have been reduced, and the masses have come in to do things more clearly."
There are thousands of lines on it, which can be seen in the number of brands.
In the past, there were often four or five cadres of a village committee, and more than a dozen signs were hung at the door, from the comprehensive management of letters and visits to the stability maintenance workstation to the public health committee, from the service station for retired servicemen to the Yinong Information Agency, each sign corresponded to a specific function. In order to cope with the corresponding assessment, a special office must be set up to meet the inspection, and some functions can only be a formality.
According to the "Notice on Further Standardizing the Work Affairs, Mechanism Signs and Certification Matters of Village-level Organizations" issued in 2023, the listing and work affairs of the village committee will be reorganized.
"Now that the sign has been reduced, the work of village cadres is more focused. Of course, it is still used as a service station for veterans, a petition and stability maintenance workstation and other functions, and the corresponding service space is set up in combination, so that village cadres can provide good services in a mobile manner. Zeng Fanzhong told reporters that not only the brand has been "reduced", but the work filling procedure has also been "simplified".
The reporter of "Nanfang" magazine visited the village committees of Mantang Village and Shaqiao Village in Aizi Town, and the village cadres reported that the reports are now more centralized and "intelligent". From the initial handwritten registration, each household collects cash for processing, and now it can be handled directly by the villagers on the mobile phone system, and the village committee only needs to verify the increase and decrease of personnel changes in the electronic form and remind them to pay. Similarly, there are quarterly agricultural reports, how many peanuts are planted, how many rice are planted, and an electronic version of the report is sent to the town agricultural office, and other departments implement data sharing, eliminating the hard work of multiple submissions in the past.
Guangdong is making the most important efforts to promote the "100,000,000 Project," and in order to develop counties, towns, and villages, grassroots cadres need to free up their hands and feet and go into battle lightly.
By concisely speaking, village-level cadres will be able to have more energy to promote grass-roots governance, and town-level cadres will be able to devote more time to development and construction.
"Judging from the agricultural report of your village, the task of spring plowing and early planting still needs to be grasped, and large planters should be mobilized to transfer more land for large-scale planting, and strive to plant early rice before May Day, and you can get a subsidy of 400 yuan per mu for early rice circulation." When Liu Peng, secretary of the party committee of Aizi Town, visited the villages, he not only went to the village committee to understand the situation, but also went directly to the fields to see the production and directly hit the problems.
It was his fifth trip of the day. At 9 o'clock in the morning, he attended a meeting of the Standing Committee of the county party committee in Siheung. As soon as the half-hour short meeting was over, he drove back to the town for an hour non-stop, and discussed the transformation and quality improvement of the factory with Guan Junfeng, the person in charge of Zhang Jiuling's prime minister powder production base, at half past 10 o'clock.
"The brand of 'Zhang Jiuling Prime Minister Powder' has been played, the output and quality must keep up, and the transformation of this research and experiential workshop must also be accelerated, and we will fully support the process that needs to be handled. Don't let Lao Lu's progress in building a factory on the other side surpass you. The "Lao Lu opposite" that Liu Peng said was Lu Chengjian, a townsman who started a factory next door to the "Zhang Jiuling Prime Minister Powder" factory. His first phase of the project is expected to invest 3 million yuan to transform a rural idle school building into a yuba processing plant, a few days ago the preliminary work has been completed efficiently, he said to Liu Peng on the spot is also ready to add 7 million yuan in the second phase of investment.
At half past eleven, Liu Peng visited the forest fire prevention checkpoint, checked the registration of entering the mountain, and emphasized that special attention should be paid to forest fire prevention during the Qingming Festival; At 12 o'clock, I checked the "Seven Ones" construction project in Meili Wei Town; At half past 12 o'clock, I returned to the canteen of the town government, picked up my own stainless steel basin and served the food, and learned about the maintenance of the newly planted saplings while eating; After taking a break at noon, I set off again at less than 2 o'clock in the afternoon, visited the tree greening maintenance site and the spring plowing site, and deployed flood control work on the spot; Finally, before the sun went down, I went to a rural revitalization workshop introduced last year, a furniture factory, and asked if there were any difficulties that needed to be solved.
At the end of this day, Liu Peng took more than 10,000 WeChat steps, which really solved many problems for the enterprises and villagers in the town.
"Since the promotion of the 'Millions and Millions Project', our grassroots have grasped more tightly in terms of industrial investment, economic development, and green and beautiful rural construction. There are fewer mountains and seas, and there are more households in the village. Liu Peng said.
"Don't toss the masses, don't toss the cadres. We now advocate holding short meetings, making short speeches, and doing practical things, and keeping everything simple except for the necessary reports and procedures, so that cadres can free up their hands and feet to solve practical problems. Hua Guan, secretary of the Shixing County Party Committee, said in an interview with a reporter from the "South" magazine that the authority and ability of towns and villages are limited, and the three levels of counties, towns and villages are linked together to relieve the burden of cadres.
"We resolutely adhere to the hard bar of the Jingwen Brief Meeting, maintain only a decrease for three consecutive years, increase efforts to coordinate and standardize supervision and inspection, and reduce the annual plan for the supervision, inspection and assessment of towns and villages from 35 to 16." Hua Guan said that in the planning of some specific work, it is necessary not only to adapt measures to local conditions and use local materials, but also to do what we can and do our best, so that grassroots cadres can do their work in a comfortable mood and have a sense of gain, so that they can better implement the work and truly release more kinetic energy for the promotion of the "100,000,000 project."
Alleviate the burden on the "almighty" community
"The community is a basket into which everything is loaded." This is how some community leaders describe community work. The community is the most basic level of urban work. With the continuous decentralization of functions and tasks at all levels and departments, the tasks of grassroots communities are becoming heavier and heavier. How to reduce the burden on the "almighty" community?
In 2021, the average permanent population of a community in Zhongshan City, Guangdong Province is about 15,000, and if there are 15 community workers, then each person will have to serve about 1,000 people.
"In view of the phenomenon of many affairs and heavy burdens in grassroots communities, in recent years, Zhongshan City has held the 'pass' from many aspects such as business access, certification matters, community settings, and information platforms, and continued to carry out special actions to reduce the burden on communities, so as to promote the innovative development of grassroots governance and services." The relevant person in charge of the Zhongshan Civil Affairs Bureau introduced.
The reporter of "Nanfang" magazine walked into the Zhongshan community and found that at present, Zhongshan is constantly promoting the innovation of services and mechanisms, and reducing the burden on the grassroots with the help of big data platforms, the most prominent is to crack the "universal chapter".
Before the reform of the commercial system, according to the old registration method, the neighborhood committee had the responsibility to assist in the conversion of residential buildings into commercial housing.
"In the past, when changing a residential building into a commercial building, the community not only had to assist the residents in carrying out the work of consenting, publicizing and adding opinions from the surrounding residents, which took at least one week, but also arranged at least two staff members for each visit. The number of issuances is about 300 per year, with an average of 25 per month, which does take up a lot of energy in the community. Yang Licheng, a member of the Party Committee of Dongyu Community, East District Street, Zhongshan City, told a reporter from Southern Magazine.
Among the many community work, the most criticized is the problem of the official seal of the neighborhood committee becoming a "universal seal". Whether to cover or not to cover, neighborhood committees often fall into the "knot" of emotion and reason.
According to the statistics at the end of 2020, the Dongyu Community Neighborhood Committee issues more than 2,100 certificates of various types every year, with an average of about 6 per day.
Starting from the "source control" and the "access to affairs", Zhongshan has successively formulated and issued the "Notice on the Establishment of the Access System for Village and Community Administrative Affairs" and the "Guiding Catalogue of Work Responsibilities and Matters of the Village (Resident) Committee of Zhongshan City" to comprehensively standardize the work responsibilities, tasks and working institutions of villages and communities, and further improve the community governance mechanism. After the implementation of the access system for community matters, many tasks have also changed from the original leading promotion to coordination and cooperation in the implementation requirements, which has greatly reduced the workload and difficulty of the community.
Taking the Huayuan community in the eastern district as an example, after the implementation of the access system, the number of regular inspections and inspections in the community has been reduced from 33 to 21, and the number of regular reporting reports has been reduced from 40 to 29.
From the "end of governance", Zhongshan lasted more than three months to investigate the towns and streets, comprehensively investigated the current situation of various types of certificates in the community, sorted out 50 items of daily certification in the community, and asked for dozens of departments and enterprises and institutions such as public security, justice, market supervision, human resources and social security, health and health, and finally issued the "List of Certification Matters that Should Not Be Issued by Grassroots Mass Autonomous Organizations in Zhongshan City (the first batch)", determined to cancel 26 certification items, retain 4 certification items, and announced them to the public. After the release of the list, Dongyu community no longer needs to issue a "certificate of housing to business", and the number of certificates issued by the community per year has been reduced by half.
"We found that to carry out the special rectification work of the community's 'universal chapter', we must strengthen communication and coordination with all parties, implement comprehensive policies, and coordinate and effectively connect with the reform of 'decentralization, decentralization and service', 'Internet + government services' and other services, so as to fundamentally change the problem of 'universal chapter'." The relevant person in charge of the Zhongshan Civil Affairs Bureau said.
With the development of the city, Zhongshan is facing problems such as oversized community management areas, overpopulation and heavy burden.
In 2021, Zhongshan took the lead in Guangdong Province in promulgating the "Guiding Opinions on Regulating the Establishment of Communities in Zhongshan City" in order to explore and promote the reform of community setting up in large-scale residential communities and newly built commercial housing residential communities in urban villages, guiding all towns and streets to set up new community residents' committees and "slim down" communities with larger scales under their jurisdiction.
Taking Huiyuan Community, Shaxi Town, Zhongshan City as an example, as a large community located in the central part of Shaxi Town, before the "slimming" in early 2021, there were 60 real estate communities under the jurisdiction of Huiyuan Community, with a permanent population of more than 100,000, and community cadres generally need to drive for about 10 minutes to reach the northern area to carry out their work. After two adjustments in 2021 and 2023, the original Huiyuan community is currently adjusted and split into Huiyuan Community, Xijiao Community and Xingbao Community, serving a permanent population of 64,000, 36,000 and 47,000 respectively, and the number of residents served has been reduced by half. Wu Guoxi, Secretary of the Party Committee and Director of Huiyuan Community, said: "This has made the work of the community a lot less difficult, and it can also improve the ability to serve the people more focused and focused. ”
In recent years, a new generation of information technologies such as 5G has enabled new applications and promoted the development of a smart society. In the grassroots community of Zhongshan, the "smart brain" that provides convenient services for residents has also been launched.
Chen Jianhang, deputy secretary of the party branch of Yingyang Community, Shiqi Street, Zhongshan City, skillfully opened a grassroots governance "artifact" when he introduced it to the reporter of "Nanfang" magazine. This is a comprehensive information platform for community public services in Zhongshan City, which is built by the Zhongshan Civil Affairs Bureau.
Today, the Zhongshan Civil Affairs Bureau has also joined hands with the Municipal Bureau to promote the "digital" handling of village-level certification matters. Village-level certification matters have been realized through the Guangdong Provincial Government Service Network. As of January 18, 77 villages and 54 communities in 23 towns and streets in the city have successfully relied on the unified application and acceptance platform of Zhongshan City of the Guangdong Provincial Government Service Network to carry out system application work, and realize the online handling of village-level certification matters.
Governance from the top to the bottom
From the countryside to the cities, from the province to the grassroots, all levels and localities in Guangdong have continued to rectify formalism and reduce the burden on the grassroots.
However, the drawbacks of formalism are not a one-day problem, and it is not a day's work to remove the burden on the grassroots. Moreover, some of the problems borne by the grassroots are manifested in the grassroots level, but the "roots" are at the top.
"The reason why the bottom is the only thing is to see." To reduce the real negative, it is necessary to avoid headache and foot pain, to link up and down, reduce the multi-head management of "Kowloon water control", reduce the supervision and assessment of "heavy marks but not heavy performance", reduce the layers of detached from reality, from top to bottom, source management, the burden on the grassroots can be truly reduced.
In 2019, the General Office of the Guangdong Provincial Party Committee and the General Office of the Guangdong Provincial Government issued the "Several Specific Measures on Solving the Outstanding Problems of Formalism and Reducing the Burden on the Grassroots", aiming at the outstanding problems of formalism such as the dislocation of the concept of political performance, the rebound of Wenshan Huihai, the excessive frequency and excessive traces of supervision, inspection and assessment, and the failure of cadres to take responsibility, and put forward 53 specific measures in 5 aspects to ensure that the central government's decision-making and deployment on the "Year of Grassroots Burden Reduction" are effective.
Recently, Guangdong issued a negative list of rectification formalism for the grassroots burden reduction work, for all localities and departments to grasp, so as to predict in advance, take the initiative to prevent, and resolutely overcome formalism in work; The relevant notices on the clean-up and optimization of the creation of demonstrations and evaluation and commendation activities will be issued in accordance with the principle of "comprehensive clean-up, classified policies, strict and tight, and total control". Cities in the province are also promoting burden reduction and efficiency improvement according to local conditions.
Foshan City aims at the difficulty of "filling in forms and reporting numbers" that is strongly reflected at the grassroots level, especially the problems of arbitrarily requiring the grassroots to fill in the form and report the number, and repeatedly sending tasks to the grassroots to ask for forms, and making "additions" in the system. The local government focused on sorting out the key business line forms at the grassroots level, implementing the electronic seal of the form form of the grassroots burden reduction and reporting system, and continuously deepened the functions of the system to automatically summarize data, fill in and report with one click, electronic seal, data sharing, etc., and realize the standardization of form filling by means of informatization, and use data empowerment to realize unified form filling channels, unified form directory lists, and streamline the number of grassroots forms, so that the grassroots can fill in at most once and effectively reduce the burden on the grassroots. As of March 2024, the number of online forms in the city has been reduced from 2,631 to 1,140, with a reduction rate of 56%; The number of data items decreased from 111404 to 44,559, a reduction of 60%; The rate of filling in grassroots forms has increased from less than 50% to over 95%.
Last year, Huizhou promulgated the "Several Measures for Deepening and Expanding the Rectification of Formalism in Huizhou City to Reduce the Burden on the Grassroots", formulated a list of tasks for the special rectification action of rectifying formalism for the grassroots to reduce the burden, and vigorously rectified the problems such as too many grassroots work accounts, the tendency of village (community) institutionalization, the formalization of research and training activities, and "formalism on the fingertips", and regularly held promotion meetings, insisting on turning the blade inward, highlighting the problem orientation, and reducing the burden at every turn. Huicheng District, Huizhou City, issued the "Several Measures for Deepening and Expanding the Rectification of Formalism in Huicheng District to Reduce the Burden on the Grassroots" and the "List of Responsibilities for the Special Rectification Action of Huicheng District to Reduce the Burden on the Grassroots", in the annual plan for supervision, inspection and assessment, further integrate the supervision, inspection and assessment projects, and include a total of 19 items in the annual plan for supervision and inspection.
In recent years, Chaozhou City has carried out the "Clearing Action" of the village-level Party and Mass Service Center, established a long-term mechanism for clearing the license and reducing the burden, and improved the efficiency of serving the grassroots people. The Grassroots Governance Office of the Chaozhou Municipal Party Committee horizontally linked 119 municipal organs and units, and screened the listing of 1,020 villages (communities) in the city one by one by refining the timetable and responsible persons for each stage, and cleaned up more than 12,000 brands of various systems. Reducing the brand focuses on excellent service. The city focuses on the problem of "messy" power of village-level organizations, and formulates four types of lists of village-level small and micro powers, negative behaviors of village cadres, service matters for the people and three affairs openness, and is equipped with 894 "Guangdong Zhizhu" government service self-service machines, so that village-level organizations can fulfill their responsibilities according to orders and village cadres can do things according to orders, so that the grassroots people can say goodbye to "looking for cards and asking questions", reduce the burden on the grassroots, and support practical work.
Reducing the burden on grassroots cadres is a systematic project, which requires linkage between the upper and lower levels to reform the malpractice and eliminate the disease; At the same time, it is also a long-term project, which must be worked for a long time and targeted correction. Only by making unremitting efforts can grassroots cadres get rid of "limited power, unlimited responsibility, and useless labor" and truly start a business lightly.