Recent
The weather in Shenzhen is complex and changeable
Heavy rain and thunder are frequent
This leads to a susceptibility to secondary disasters
The editor noticed
There are quite a few enthusiastic citizens
Through the "@深圳-Public Opinion Express" platform (hereinafter referred to as the "Platform")
Reflect the location of the safety hazard in the vicinity
Relevant departments respond quickly and deal with it efficiently
Let the things reflected by the masses achieve "direct access"
Citizens found that the slope was abnormal
Timely feedback and disposal to prevent hazards
The Dongbin Tunnel in Nanshan District is a road that Mr. Lin, a citizen, often drives through.
At around 2:20 p.m. on May 4, Mr. Lin drove by as usual, but saw a car avoiding the tunnel in front of him. Mr. Lin drove the car closer and found that the yellow mud on the hillside next to the tunnel had been washed away by the rainwater to the mouth of the tunnel.
Thinking that the heavy rain in Shenzhen could cause the risk of soil erosion, Mr. Lin immediately dialed 12345 from his car phone.
"When the staff received the call, they immediately asked where the location was, which road was it, and if I could send a location. I gave a detailed description of the location, and he said that he received your notice and immediately arranged for the relevant department to deal with it. Mr. Lin said.
There are three other citizens who have the same idea as Mr. Lin.
At around 2:30 p.m., the staff of the operation team of the Shenzhen Minsheng Appeal Service Center received four calls that also reflected the situation of the Dongbin Tunnel.
At around 3:25 p.m., the rescue team has arrived at the scene and closed the lane. From the time the platform received the first citizen appeal to the rescue personnel arriving at the scene for disposal, it took about an hour.
Shenzhen Satellite TV & One Shenzhen client reporter interviewed the person in charge of the maintenance of the tunnel at 11 o'clock in the evening of the 4th in the Dongbin Tunnel, and learned that the staff had found soil erosion at the mouth of the tunnel during the inspection that afternoon, and arranged emergency personnel to close the scene at the first time, and coordinated with the Nanshan Transportation Bureau to arrange personnel to the scene for traffic command. Within half an hour, the crew cleared nearly 3 cubic meters of sediment, and then resumed traffic.
After Mr. Lin made the call, he received a text message from 12345 at around 3 p.m. that day, learning that the matter had been dealt with.
Mr. Lin praised Shenzhen's ability to respond quickly. "As a citizen of Shenzhen, sometimes when I see something that needs to be reported to the government, I will call through this platform, which will attract the attention of the government. ”
Mr. Lin lamented that with a simple phone call and a message, he could reflect the problems found in his life to the government department and get a response.
"It's a good thing that every citizen can participate in the management of the city. Mr. Lin said.
Multi-department collaboration
People's livelihood demands can be reached directly
Become a "traffic safety information officer" and "city administrator...... The reporter learned that during the "May Day" period, the enthusiasm of citizens to participate in urban management was very high. As of May 4, 40 hot events and 17 key events have been reported on the Shenzhen Public Opinion Express Platform.
In fact, not only this holiday, but also the people of Shenzhen have always been very concerned, attentive and passionate about urban management. Judging from the data, since last year, @深圳民意速办平台共收到了市民反映的关于城市管理和治理的意见建议超18万条, more than 600 citizens have made suggestions more than 10 times, and more than 20 citizens have made suggestions and suggestions more than 100 times.
At present, the "@深圳-Public Opinion Express" platform has cooperated with 17 units, including the Municipal Transportation Bureau, the Municipal Public Security Bureau, the Municipal Port Office, the Municipal Airport Group, the Municipal Urban Management Bureau, and the Municipal Market Supervision and Administration Bureau, to set up a holiday linkage disposal working group to track, remind and supervise emergency appeals, implement various guarantee mechanisms for people's livelihood appeals, and ensure that citizens' appeals are received, distributed quickly, and handled well.
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Reporter / Tang Ping, Guo Fengxin, Liu Weitong, Yu Yiying, Tan Shijing, Wang Haiping
Editor / Tan Shijing, Wang Haiping