Luwang, May 6 - Since the beginning of this year, Nanma Street, Yiyuan County, Zibo City, has adhered to the principle of "doing one thing efficiently" as an important starting point for optimizing government services and improving administrative efficiency, and has continued to make efforts in three aspects: helping the agency system to "solve emergencies and difficulties", "vernacular reform" in the service guide, and "breaking the situation and advancing" the business environment.
To solve emergencies and relieve difficulties, the "South Small Gang" helps the agency system to build a "strong support" for government services
Based on the fulcrum of "close to the people, convenient for the people, and for the people", we will promote the precise extension of assistant agency services to the grassroots level. Strengthen the service architecture. Explore the "government service + grid" assistant agency model, innovate and build a three-level 386-person "Nanxiao Gang" assistant agency brand system of "street convenience service center - village (community) convenience service station - convenience service grid", integrate and optimize resources, carry out regular training, and ensure that vertical linkage can accept cross-level (county-town-village) issues, and horizontal linkage can accept matters of different window units, so as to achieve "one-time handling".
Break through service barriers. In the street convenience service center, village (community) convenience service station set up 55 help agency service areas, offline implementation of the "special area full-time, window assistance, personnel door-to-door" help agency service model, online relying on the "Ai Shandong" APP, help agency WeChat group and other channels, to provide online consultation, data circulation, auxiliary business handling and other all-round full-process help agency services, has completed a total of more than 28,500 times of various types of help agency services.
Dig deep into service accuracy. Focus on village conditions, adapt measures to local conditions, and rely on the different brand characteristics of each party building community to provide precise, professional and characteristic help agency services, such as relying on the Hongqi Party Building Community Splendid Xucun Scenic Area to build, for cooperatives, catering, homestays and other 10 business formats integrated into "one thing", to build an integrated characteristic help agency model for agriculture, culture and tourism; "Help the agency service brand to boost the "village rich and the people strong".
Vernacular reform, "one minute" video guide presses the "shortcut key" for business handling
Focusing on the goal of "concise, easy to understand, and heart-warming", we compiled and released the "one-minute" vernacular video version of the service guide to realize the "second to see and understand" the business handling of the enterprise masses. The content of the guide is precise. Through the collection of the frequency of window service matters, visits and research, etc., the high-frequency matters involving natural persons, market entities and reform matters involving natural persons, market entities and reform matters with a high number of transactions and consultations by the enterprise masses were screened out, and 20 issues of the "one-minute" and "vernacular video version" service guide with accurate and standardized content, easy-to-understand language and strong video affinity were produced.
Publicity and promotion matrix. The video guide compiled and released is vigorously promoted online and offline through publicity channels such as "Practical Nanma" and "Convenient Nanma" video account, Douyin account, and display screens of various service stations, so as to ensure that the masses of enterprises can check relevant matters by themselves anytime and anywhere, and effectively improve the awareness, attention and recognition of the enterprise masses, with a total of more than 55,000 views and an increase of about 440 self-service items.
Optimize feedback into a closed loop. Based on the feedback from the masses of service enterprises, we use activities such as "Convenient Service Day", "Public Welfare Caravan" and "Government Affairs Market" to widely solicit the opinions and suggestions of the enterprise masses and the experience of video service guides, rely on the "good and bad reviews" evaluation system to collect government service evaluations, and regularly organize various joint departments to continuously expand and update the service guide after dynamic analysis and judgment, so as to form a benign closed loop of service.
Break the situation and advance, and take multiple measures to optimize the "strong magnetic field" of the business environment
Establish a firm of "business-oriented, pro-business, and business-friendly", closely anchor the overall situation of high-quality economic development, and deepen the reform of "delegating power, delegating power, and providing services" and "doing it well at one time" according to local conditions. Service enterprises make real moves. The first "enterprise service reception room" in Yiyuan County was inaugurated to provide "enterprise-related value-added" and "one-stop" services such as consultation and guidance, policy interpretation, and formalities for various types of market entities in the jurisdiction, and to provide "nanny-style" full-process assistance agency for business such as establishment and registration, change and cancellation, and market access and operation procedures, and received and handled more than 710 various enterprise-related services, providing strong carrier support for economic development.
Visit enterprises to promote integration. Taking the needs of enterprises as the service orientation of business environment optimization, the main leaders personally led the members of each team to sink to the enterprises in the jurisdiction to carry out "sending policies + asking needs", widely publicizing various policies that benefit enterprises and enterprises, and investigating in detail the relevant conditions and existing problems of the economic operation, project preparation, and required services of the enterprise, establishing a sound research and visit ledger and clarifying the tracking time limit, and carrying out three rounds of visits to more than 120 market entities, collecting and solving 32 problems, and gathering the joint force of government and enterprise development.
Deepen reform and solve problems. Since the beginning of this year, 262 new market entities of various types have been established in the streets, achieving a year-on-year increase of 9.5%.
By changing the mode of thinking, improving the sense of service, and constantly promoting the service window to move forward and the service focus to sink, Nanma Street, Yiyuan County, has gradually built government services into a characteristic brand that benefits enterprises and people, so that enterprises and people who come to work can experience a more heart-warming and efficient government service experience. In the next step, Nanma Street will continue to improve the service system, innovate the service model, optimize the business environment, and make every effort to promote the "efficient completion of one thing" to go deeper and more practical, and continue to enhance the sense of gain and happiness of enterprises and the masses. (Correspondent Dong Qiuhui)
Editor in charge: Jiang Jian
Source::11 Luwang