There is a women's clothing store on Zhongshan North Road in Hangzhou
The name is in English
Ms. Wang introduced that the store has four branches
She usually buys it online
Occasionally, I will come to the store
: It's okay to try the picture it might have taken online, but after trying it at home, it may have some color difference with the picture, so I try it every time I go home. So after I bought it offline this time, I tried it at home the next day and Sunday, and after trying it at home, it is true that after the upper body, the effect will have a certain color difference.
: Have you tried it on your upper body before when you bought it?
: I've tried it, I've tried it. Then the next words, I communicated with her, which means, I photographed this skirt for her, so I haven't worn it now, and I want to say if the skirt I bought (April 20th) can be sent back to her.
Ms. Wang pulled out a skirt from her bag
The tag was not removed
It says that the color is "mixed color"
The list price is 255 yuan
Ms. Wang said
I am a regular customer of this store
I have already made a recharge card
After the discount, the price of this skirt is about 220 yuan
Deducted directly from her account balance
: Then I have actually bought it at their house for more than ten years, for example, it has some activities, I think I need it, I will recharge, two or three years ago, I also did this. I don't think it's okay offline, but I tried it, and I also communicated with the boss, anyway, after communicating with WeChat, I also sent it back to her. Then (this time) the feedback from the clerk over there was that they bought it offline, but they didn't support it to be refunded or exchanged, and she told me that they are now such a rule. Later, I fed back to her that you can't give me a refund, I will choose another style, and when the time comes, she won't have to return the money to me, and then she said that she can't change it.
The person in charge of the women's clothing store is not there
The clerk helped to get in touch
: What is the matter that offline purchases cannot be returned and refunded?
: I can't communicate with you about this for the time being, and I don't think I need to explain it to you.
: Would you like to be interviewed?
: I don't want to. You say that the store doesn't cooperate with your interview, or you don't say that.
At the time of the interview, the person in charge asked the clerk
Ms. Wang's payment of more than 220 yuan
It was returned to the account she had topped up
You can see it according to the bill
Ms. Wang still has a balance of 1,399.4 yuan in her account
Ms. Wang said
This time the consumer experience is not very good
I don't want to spend it anymore in the future
I hope to talk to the store again
Let's see if we can get the balance back on the card
If the negotiation fails
The situation will be reported to the functional department