Source: Southern Metropolis Daily
On the morning of the day before yesterday (April 29), the 10th Mazu Cultural Tourism Festival of Huizhou Xunliao opened in Xunliao Tianhou Temple. Due to the opening ceremony, the problem of restricting the flow of people caused netizens to question.
Yesterday (30th), the Management Committee of Xunliao Coastal Tourism Resort in Huidong County, Huizhou, Guangdong Province responded, and immediately sorted out and summarized after the event, made serious criticism and education to the relevant staff, and ordered the establishment of reforms. We sincerely apologize to the majority of tourists for the poor service attitude of individual staff.
In the follow-up activities, the management committee will further combine the on-site flow of people and the nature of the activity, further improve the form of activities, establish an appointment mechanism, enhance service awareness, and continue to create a safe, secure and comfortable tourism environment.
The Announcement responded.
Netizens posted questions about it
Visitors are not allowed to see the opening ceremony
At 22:36 on April 29, a post on the Internet questioned "Don't let tourists watch the opening ceremony, what is the trouble of the Huizhou Xunliao Mazu Cultural Tourism Festival". According to the netizens who posted it, the opening ceremony started at about 10 o'clock on the same day, and was held in the inner field of Xunliao Tianhou Temple and in front of the door of Mazu Temple.
The netizen said that before 9 o'clock that day, he came to the square next to the Tianhou Temple, and wanted to follow the Yingsong team into the infield of the Tianhou Temple to watch the opening ceremony, but was stopped by the staff wearing uniforms and hats, and was told that he could not enter until the opening ceremony was over. There were many other out-of-town tourists who were stopped with him.
The netizen believes that a series of activities such as Mazu worship, Mazu patrol and Mazu sea ceremony have been packaged as the Mazu Cultural Tourism Festival. Since it is a cultural tourism festival, it should be an event that is open and accessible to everyone. What's more, when the official propaganda was announced, the announcement of the opening ceremony, including the Mazu worship, did not mention that tourists were not allowed to enter the venue to watch.
ordered the company to make changes and apologized to the tourists
In response to the netizen's posting, on the afternoon of April 30, the Management Committee of Xunliao Coastal Tourism Resort in Huidong County responded through the "Xunliao Resort" and issued the "Explanation of the Online Posts Related to the Restriction of Personnel at the Opening Ceremony of the 10th Mazu Cultural Tourism Festival in Huizhou and Xunliao".
Tianhou Temple. Courtesy of Xunliao Bay Resort
According to the explanation, the main venue of the opening ceremony of the Mazu Cultural Tourism Festival is in the Mazu Temple of Tianhou Temple, which is a semi-open place, with only two access passages in the east and west, and can accommodate up to about 300 people in order to ensure the safety and orderliness of the event site.
During the opening ceremony, there were about 120 people in the worship team, about 200 staff and performers in each process.
Before 8 a.m. on the day of the opening ceremony, more than 100 tourists had entered the venue to watch the singing and dancing, and after the event began, the relevant tourists were evacuated to the passages on both sides of the main square to watch, and the internal capacity of the venue has reached saturation. According to the actual situation on site, the organizer can only control the flow of people in an orderly manner by limiting the flow of people to ensure the safe and orderly development of the event.
In response to the questions raised by the netizen, after the event, the Management Committee of Xunliao Coastal Tourism Resort in Huidong County immediately sorted out and summarized, made serious criticism and education to the relevant staff, and ordered the establishment of reforms. We sincerely apologize to the majority of tourists for the poor service attitude of individual staff, and will take this as a warning in the future to further strengthen personnel management and training, improve the service attitude of the staff, and comprehensively, clearly and patiently inform tourists and friends of the relevant matters related to tourism activities.
Screenshot of the announcement section.
On the issue of the direction of the program performance in the withdrawal link. According to the response, the opening ceremony was divided into three stages: the launching ceremony, the festival ceremony and the withdrawal. The song performance reflected in the online post belongs to the withdrawal stage after the end of the event, and the staff guides the audience on both sides of the square, the main square worship group, and the guests on the stage to withdraw in an orderly manner, and the final song performance is only a warm-up song program in the withdrawal stage, because the main square is cleaning up after the withdrawal, so the warm-up program can only be performed in the passage in front of the guests. All the activities of the opening ceremony were displayed in front of the main hall of the Mazu Temple of Tianhou Temple, and there was no situation where the performance program was facing away from the audience.
An appointment mechanism will be established for follow-up activities
The reporter learned that the Mazu cultural tourism festival activities throughout the "May Day" holiday, the opening ceremony is only part of the activities, as well as Mazu parade, sea rite ceremony and other traditional folk activities, as well as music festivals, regattas and other festival activities, all activities are welcome to actively participate in the majority of tourists. In the follow-up activities, the management committee will further combine the on-site flow of people and the nature of the activity, further improve the form of the activity, establish an appointment mechanism, enhance the sense of service, continue to create a safe, secure and comfortable tourism environment, and strive to bring a better tourism experience to tourists.
The scene of the Mazu Cultural Festival. Netizens posted pictures
Due to the frequent risk warnings of severe convective weather in the near future, tourists and friends are requested to participate in other activities on the basis of ensuring personal safety and doing a good job in disaster prevention and risk avoidance. For the problems related to the comments on this online post, the management committee will deeply reflect and apologize, and actively sort out and correct the problems in the organization of the event.