Text/netizens commented on the headlines
Editing/writing online reviews
Preface
Recently, a kicking incident of an employee of a bubble tea shop has aroused widespread concern in the society.
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The incident occurred at a bubble tea shop called Lele Tea, where a female customer specifically asked not to add ice when placing an order online, but found that there were still ice cubes when picking up the milk tea, causing dissatisfaction.
According to reports, on the day of the incident, the clerk tried to resolve the dispute, but was suddenly kicked twice by the store manager, which further aggravated the incident.
According to the staff of the store involved, the store manager's behavior of kicking the employee was a joke among colleagues, and said that the employee was not seriously harmed. However, the move sparked anger and dissatisfaction among netizens.
Many netizens questioned whether the store manager's behavior was reasonable, believing that such behavior was unacceptable in the workplace environment.
Regarding the handling of the incident, Lele Tea Shop responded that the staff of the store involved responded that the company did not have a complete de-icing formula for the time being, and they were all made according to the standard process, and random operation would change the taste of the drink.
However, the company did not give a clear response to the store manager's actions.
As soon as the video was posted on the Internet, the comment area instantly exploded! Tens of thousands of comments poured in
Some of these netizens' comments are even more interesting and interesting, let's take a look
01
Netizen: If you dare to touch me, I will immediately let him know what unlimited defense is
The soft ones are afraid of the hard, and the hard ones are afraid of the dead.
Netizen: I just don't know the truth, I'm not blind, these two feet are fighting?
There's no way, the customer has been making trouble unreasonably, and he is looking for the manager of the mall to manage it, which can be regarded as saving him
02
Netizen: Can beating others reconcile?
Netizen: It's good to kick it back afterwards, what's this, alas, everyone is different, and everyone has their own opinions
03
Netizen: Can you bear this anger for 3,000 yuan, and you won't fight back?
The man who kicked the man really treated the clerk as a slave, and he thought he was the landlord. The clerk can sue it
04
It's really hard to be a man, and you have to be bullied by others when you work
In response to the recent kicking incident of the employee of Lele Tea Shop in Shenyang, Liaoning Province, I think this behavior is completely unacceptable. As a practitioner in the service industry, store managers should handle customer complaints in a more professional and mature manner, rather than resorting to violence to resolve disputes. Violence should not be a means of solving problems, whether between colleagues or customers. This move is not only shocking, but also damages the reputation of Lele Tea Shop, which has a negative impact on the entire service industry.
At the same time, the company responded that it was a joke between colleagues, and that there was no explanation for the complete de-icing formula, and it failed to fully convince the public. This attitude towards customer complaints and the behavior of employees are worthy of deep reflection and reflection. It is hoped that Lele Tea Shop will take this matter seriously, take positive and effective measures to solve the problem, and rebuild public trust.
In the service industry, respect and professionalism are paramount, and customer satisfaction and employee dignity should be the primary consideration in any behavior. It is hoped that this incident can serve as a warning to encourage more companies to pay attention to service quality and employee training, and create a good consumption environment and workplace atmosphere.
#门店回应店长为化解纠纷猛踹员工#