Recently, in order to further deepen the reform of "delegating power, delegating power, delegating power, and improving services" and continue to optimize the business environment, Wenfeng Street, Tanghe County held a special deployment meeting, which pointed out that it is necessary to adhere to the people-centered development concept, actively deepen the reform of "delegating power, delegating power, and serving efficiency", continue to optimize the business environment, accelerate the construction of a service-oriented government, and take improving the satisfaction of the masses as the top priority, and take a series of convenient service measures.
Standardize the construction of window services
Establish a collaborative working mechanism for offline and online comprehensive service windows, implement comprehensive reception at the front desk and classified approval at the back end, set up a "4+N" window in the street convenience service center, strictly implement the first question responsibility system, the first question responsibility system, the one-time notification system, and the service commitment system, and implement the "time-limited handling system", "more errands for data, less errands for the masses", Since the first quarter of 2024, the street convenience service center has accepted a total of 3,145 cases, and 2,345 cases have been completed on time, with a 100% on-time completion rate.
Reform and innovate service methods
In the service hall to show the masses the province's first service guide intelligent guide system "Tang Yiban", the masses and enterprises only need to scan the QR code, you can know the basic information of each matter, the required materials, the handling process, the progress of the process, the consultation telephone and complaint feedback and other elements, truly do a notification, at a glance, so that the masses can enjoy the "convenience on the fingertips".
Optimize convenient service facilities
In accordance with the "Ten Ones" standard, the street and community two-level convenience service centers are standardized, and they are uniformly equipped with newspaper racks, rest areas, self-service terminals, reading glasses, rain gear, medicine boxes, water dispensers and other convenient facilities, and scientifically set up barrier-free passages, window signs, service guidance signs, handling matter samples, preferential policy brochures and other self-service signs, and add "one thing at a time" service window on the original basis, simplify the process of handling some matters, and add community convenience service agency business to realize residents' affairs" Small things don't go out of the community, big things don't go out of the street", and get things done at home.
In order to further promote convenient services and deepen the reform of "delegating power, delegating power, delegating power, and providing services", Wenfeng Street in Tanghe County relies on streets, community government service centers, and neighborhood centers, and takes the construction of e-government as the starting point, continuously expands the openness of network information, realizes the three-dimensional convenience service, and residents do things "at most once";
Correspondent: Chen Zhengying