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A McDonald's store in Nantong, Jiangsu
Exposed to abusing customers with insulting words
This incident has aroused the attention of public opinion
Related topics rushed to the top of the hot search
A McDonald's store in Jiangsu
The reason for the refund is insulting to the customer
At noon on April 24, Mr. Li went to the McDonald's store in Hepingqiao, Chongchuan District, Nantong City, and ordered a plate roast chicken thigh burger set worth 29 yuan, which included a cup of ice Coke. When he was about to eat the set meal, Coke suddenly leaked out from between the lid and the rim of the cup, staining Mr. Li's clothes.
McDonald's Nantong Chongchuan District Hepingqiao Store (CCTV)
Mr. Li noticed that the drink was leaking due to the deformation of the rim of the glass, so he contacted the waiter to solve the matter free of charge, and the other party agreed.
In the afternoon of the same day, Mr. Li saw in the refund receipt notice that the reason for the refund was written: The customer is stupid*.
Mr. Li received a refund notification from McDonald's
Mr. Li immediately called the McDonald's China service hotline to complain, and the other party said that it would reply within 2~3 working days. In the afternoon of the same day, Mr. Li received a phone call from the manager of the McDonald's and Heping Bridge store, who apologized and said that he would compensate for a snack next time he came to the store.
In response to such a reply, Mr. Li angrily said that he could not understand that as a world-renowned catering company, the internal work process was so casual, and the reply was so frivolous to deal with the problem.
McDonald's apologizes:
We have reached an understanding with the customer
It is understood that after the incident was exposed, Ms. He, the regional head of McDonald's Suzhou and Nantong, had made a special trip to Nantong to formally apologize to Mr. Li on behalf of McDonald's officials.
Ms. He said that the incident occurred because the company's management was not in place, it was the employee's fault, and it was also her fault, and she would continue to deal with follow-up problems within the company.
On April 26, McDonald's responded to reporters, saying that the relevant behaviors of the employees involved violated McDonald's management system and values, and the company has apologized to customers and reached an understanding. At the same time, the relevant employees have been educated and handled, and the training and management will continue to be strengthened in the future.
Netizen comments
This incident sparked heated discussions among netizens. Some netizens believe that it is indeed inappropriate for employees to abuse customers.
Some netizens also believe that Mr. Li's approach is too hypocritical and belongs to "making a big fuss".
Source: CCTV, Observer, Guangzhou Daily, Jiangsu Nantong Traffic Broadcasting, Inner Mongolia Youth