On April 28, Mr. Li from Taizhou, Zhejiang Province reported to the media that he wanted to handle number porting for his wife, but he never wanted to go back and forth to the mobile business hall six times without success. It's not that he didn't bring all his things, it's that he didn't work during this time period, and he went to the queue at two o'clock in the morning, and he still couldn't get his turn the next day. The staff explained that number porting is so troublesome, and when asked which department to report, the staff only said: "I don't know who to report to." ”
The efficiency and processing process of the mobile company instantly aroused the dissatisfaction of the majority of netizens, and everyone seemed to have "long-standing grievances" for mobile, and began to complain on a large scale, expressing their long-term dissatisfaction with some operations of the mobile company
I really don't know if I don't see it, but I was shocked when I saw it, it turned out that so many mobile users felt that their service was very poor
In fact, I don't understand very well, don't you just want to carry your number to a network and change operators, why is it so difficult
Complicating the process is to retain customers or drive them away
Now that the matter is getting bigger, I don't know if it will attract the attention of the regulatory authorities, and as for whether it has lost the support of the people, Mobile may also have its own opinions
Finally, I would like to say that mobile, as an operator, should be in line with the service concept of bringing users faster, more efficient and more convenient to run the company, but now it has lost its reputation and is no longer trusted by the public, and it is no longer the best choice in everyone's hearts.