With the increasingly fierce competition in the communication market, in order to break the monopolistic behavior, the number portability policy has been introduced, but in practice, it has been hindered by various obstacles. This is very distressing for consumers.
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Things in general
Mr. Li, from Taizhou, Zhejiang, wanted to transfer his number from a mobile company to a telecom company, but encountered many difficulties.
He went to a mobile business hall in Wenling City at 4 a.m., but found that he still couldn't get a number. He'd been to the business hall six times before, but he couldn't do it.
Mr. Li said that Wenling has a population of more than 1.5 million, and only one business hall can handle it, one person in one hour, and only eight people can handle it successfully every day.
Mr. Li believes that this is a deliberate attempt by the mobile company to make it difficult for consumers and does not want to transfer the network.
The business office responded: There is no deliberate embarrassment, this is the rule.
What netizens say
When you apply for a card, you can give an ID card, and when you cancel the account, you will shirk all kinds of procedures and rules.
Consumers should have the right to freely choose a service provider and not be hindered by a variety of reasons.
In fact, there are some things that are still difficult for the majority of netizens, and these little tricks are deadly.
Yes, and there is only one window in the business hall to handle the number porting business, which is extremely inefficient, but in fact, the purpose is very clear. I just don't want to let go, to be honest, I can't stop if I want to go, what's this picture?
Some netizens believe that it is the same for any of them, and for the three major operators, it is the widest mobile signal coverage.
In order to improve efficiency and reduce customer waiting time, there should really be some policies to restrain them. It is also hoped that the relevant departments will supervise the operators.
Write at the end
Don't just put a policy in place and ignore it, but also monitor how operators operate. Improving service quality and protecting the rights and interests of consumers is the ultimate goal of promoting the healthy development of the telecommunications market.