On the evening of the 28th, the official Weibo of China Railway Jixun issued an apology statement: On April 28, our company received a report from passengers that "uncivilized words popped up when holding an Apple mobile phone for the first time when registering the new version of the 'China Railway Jixun' APP released on April 26", and immediately investigated and verified. After investigation, the problem reported by the passenger is true, which is caused by the misoperation of an employee of our company in the process of releasing the version of the program, and the problem has been rectified in place. Our company apologizes for the bad experience caused to passengers, and will deal with the relevant responsible persons in accordance with laws and regulations, further strengthen internal management, resolutely prevent similar incidents, continue to optimize service quality, and continuously improve user experience.
Previously reported
On the 28th, a number of netizens posted that when they logged in to the China Railway Jixun APP (formerly Handheld High-speed Rail) to connect to the high-speed rail WiFi, the system pop-up window appeared with the indecent language of "X your mother", and other netizens said that when the China Railway Jixun APP carried out real-name authentication, there were also swearing words of "X your mother". On the morning of the 28th, the 12306 customer service staff told the reporter that the China Railway Jixun APP is indeed the official authorized software of 12306, and for the problem of indecent language in the system pop-up window, because it does not belong to the same sector, 12306 cannot deal with this problem, and it is recommended that the reporter report to the official customer service of the China Railway Jixun APP. The reporter called the official 400 customer service number of the National Railway Jixun APP many times, but no one answered. At about 13 o'clock on April 28th, the reporter downloaded the National Railway Jixun APP through the Apple mobile phone, and the swear words of "X your mother" also popped up when performing real-name authentication. According to the official WeChat public account of China Railway Jixun, the China Railway Jixun APP (formerly Handheld High-speed Rail) is China's railway travel service APP. Provide railway passengers with online and offline collaborative travel services throughout the whole process, including train tickets, e-tickets, in-car entertainment, meal ordering, high-speed rail companions and other on-board travel services, as well as high-speed taxi special interline travel services. The APP certification body is China Railway Jixun Technology Co., Ltd. According to public reports, China Railway Jixun was established in July 2018 as a joint venture between China State Railway Group, Geely and Tencent, and is controlled by a subsidiary of China Railway Group.
Indecent words popped up when netizens used the National Railway Jixun APP for authentication. (Source/Internet) On the afternoon of the 28th, the reporter dialed the 12306 customer service number, and the customer service staff carried out the authentication operation in the APP according to the situation reflected by the reporter, confirming that there was indeed a pop-up window with indecent language, and the customer service staff said that they would reflect the matter and call the reporter back later. Subsequently, the reporter received feedback from the staff of 12306, who said that the National Railway Jixun APP is indeed an officially authorized APP, but it does not belong to the same sector, and 12306 cannot deal with this problem, and the reporter can report to the customer service of the National Railway Jixun APP. The reporter called the official 400 customer service number of the National Railway Jixun APP many times, but no one answered. Other calls made public by the app also went unanswered.
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