"We followed the phone prompts step by step, shaking our heads at the screen and then blinking...... Your pension certification has been completed!" "Sunshine City community staff came to Wang Lanfang's home to provide pension certification services for the elderly. Wang Lanfang is nearly 80 years old, has inconvenient mobility, does not know how to use smartphones, and her children are usually not around, so she is very distressed about how to complete the certification. So the staff took the initiative to get in touch with her, made an appointment for door-to-door service, and with the help of the staff, Grandma Wang completed this year's pension certification without leaving home.
In order to better serve residents, we will focus on the "urgent, difficult, and longing" problems of residents, solidly promote the implementation of the "service for people's livelihood" project, and strive to resolve people's livelihood problems. Combined with the actual situation, the Suncity Community of Fuxing Street Street broke the conventional service model of "sitting and waiting for door-to-door", continued to expand the scope of "door-to-door service", moved the "office" into the community, and transformed the staggered and delayed service window for the people into a new model of "helping the agency" in the community.
Up to now, it has covered matters such as helping residents in the jurisdiction to carry out maternity service orders, paying gas fees, and handling residence certificates, solving the contradiction that most residents have no time to do things during working hours and nowhere to do things after work, so as to make convenient services more accurate and effective. At the same time, for the elderly, weak, sick, disabled and other special groups, carry out the "door-to-door" activity of pension certification, promote the realization of "I want to certify" to "active certification" change, so that the majority of the elderly can complete the pension certification without leaving home. At present, the Sunshine City community has carried out door-to-door certification for more than 120 elderly people.
In order to strengthen the linkage between the community and the merchants in the jurisdiction, the community uses the 'helper' service to carry out agency business matters, 'moves' the service to the market and into the business district, and provides residents and merchants with consultation on approval matters and business handling services on the spot, so as to continuously reduce the trouble of residents and merchants "running around" for business, and collect public opinions and solve problems with feelings. At the same time, it revitalizes community resources, relying on the Party and Mass Service Center and the New Era Civilization Practice Station to carry out service activities such as party members' love, policy publicity, civilization advocacy, and legal publicity.
Door-to-door service, delayed service, special service...... Through a series of measures, Suncity Community has promoted the continuous upgrading and optimization of the "Help Agency" service, which has been widely praised by the masses. In the next step, Suncity Community will further expand the scope of assistant and agency services, and continue to meet the personalized needs of the masses on the basis of mobile office, appointment office, and anytime and anywhere, so as to create a "help agency" service with speed and attitude, so that residents can deeply experience the happiness service that comes from "happiness" and "generation".