On April 26, JD Health released its 2023 Environmental, Social and Governance Report. According to the report, in 2023, JD Health will build a TRUST sustainable development strategy, with "Building User Trust (Trustworthy)", "Rational Use of Resources (Resource)", "Accurate Market Insight (Understanding)", "Social Development (Support)" and "Promoting Digital Intelligence Empowerment (Technology)" as the five cornerstones, and cooperate with the upstream and downstream of the industrial chain to promote the inclusiveness of medical and health products and services and provide users with users"More, faster, better, and more saving" health consumption experience leads the sustainable development of the medical and health industry.
Figure: JD Health builds a TRUST sustainable development strategy
User experience upgrade to create a new benchmark for health services
In 2023, JD Health adheres to long-termism, regards the quality of products and services as the lifeline of the company's development, and is committed to providing safer and more reliable health products and medical and health services. In 2023, on the basis of strict compliance with various laws and regulations, JD Health will add 95 new system documents, revise 304 documents, and extend the concept and practice of quality management to external partners such as brand merchants through regular quality audits and active participation in the formulation of nourishing industry standards, so as to promote the quality and efficiency improvement of the entire industry.
In 2023, JD Health will continue to optimize its warehousing layout and distribution network, and launch a series of service upgrades such as 30-day price guarantee for all self-operated categories, free shipping for third-party products, and 365-day replacement without repair, steadily improving user experience and satisfaction. JD.com's drug delivery has also been fully upgraded, providing an average of 28 minutes of door-to-door delivery service, and realizing online medical insurance payment in Shanghai, which has brought more benefits and convenience to users.
On the basis of strengthening the user experience, JD Health has accurate insight into market demand and broadened the boundaries of online and offline integrated medical services. In 2023, JD Health will launch the first dermatology Internet hospital in China, comprehensively upgrade the psychological service center, and innovatively launch the JD home rapid testing service, and the current 12 joint tests of respiratory viruses and bacteria have covered 10 core cities across the country. At the same time, JD Health's offline physical examination center and Suyu Hospital have also been put into operation to provide local residents with online and offline integrated medical and health services.
In response to the health needs of elderly users, JD Health has launched a pension channel, with products covering thousands of subcategories and more than 30,000 brands to meet the needs of health care in various aspects such as walking aids and bathing, rehabilitation and nursing. At the same time, "Jingdong Family Medicine" upgraded the "annual care for the elderly" service to provide active health management services.
Contribute to social development and promote the innovation of health public welfare models
In 2023, JD Health will actively practice corporate social responsibility and form a public welfare service system with patient assistance, health care for specific populations, physician public welfare, and employee public welfare as the main models. During the reporting period, JD Health joined hands with more than 100 caring partners and more than 100,000 JD "Love Dongdong" stores to jointly donate donations, materials and services, with a total value of more than 60 million yuan.
In response to the health status and needs of different social groups, JD Health carried out 56 public welfare actions throughout the year, sending health care to specific groups such as ethnic minority women in mountainous areas, rural elderly and children, and grassroots front-line workers.
JD Health is also actively integrated into the national rural revitalization strategy, on the one hand, by building online sales platforms, guiding enterprises to settle in, formulating industry standards and other ways to help the development of rural economy according to local conditions, and on the other hand, through donations and books, health care and other actions to pay attention to the physical and mental health of rural children and protect the healthy growth of rural children.
Empower with digital intelligence to help the sustainable development of the health industry
JD Health has always attached great importance to the great value of digital intelligence technology innovation, and has applied cutting-edge technologies such as artificial intelligence and digital technology to the medical and health field to accelerate the implementation of inclusive medical care.
In 2023, JD Health will release the medical model "Jingyi Qianxun", as the industry's first medical model that connects physical objects and services, and integrates knowledge and data, integrating a large number of clinical practice guidelines, medical literature and expert knowledge, and continuously optimizing the efficiency, quality and practice safety of online diagnosis and treatment. At present, more than 170 scientific research and medical institutions, nearly 100 pharmaceutical companies and corporate customers, and more than 40,000 doctors have directly or indirectly participated in the construction of the "Beijing Medical Thousand Consultations" model.
JD Health has also achieved remarkable results in the rational use of resources and the exploration of green and sustainable development, incorporating climate change into its corporate governance and strategic framework, and completing its own greenhouse gas emission inventory in workplaces, offline pharmacies, physical examination centers, hospitals, warehouses, etc. At the same time, JD Health also seeks to improve the energy efficiency of the entire industry chain from the source of procurement, logistics and transportation, packaging design and other links. Among them, in the low-carbon packaging link, nearly 400,000 cartons can be saved every month by replacing traditional cartons with degradable non-woven bags or tissue paper bags.
Jin Enlin, CEO of JD Health, said that JD Health will continue to adhere to the concept of "trustworthy and user-centered on health", build an online and offline integrated medical and health service system, work with more brand business partners to achieve sustained and stable high-quality growth, release the greater value of "online health consumption entrance", and promote the realization of the goal of "Healthy China 2030".
For more information, please download the 21 Finance APP