From April 20th to 21st, the Phoenix Legend "Auspicious Ruyi" 2024 Tour was held at the Changzhou Olympic Sports Center Stadium for the first time. Some netizens broke the news that they bought a "pillar ticket" on Damai.com, but because of the poor viewing effect, their request for a refund was rejected.
"I grabbed the tickets in advance on Damai.com, a total of two, both at a price of 480 yuan. Ms. Wang, a netizen, told reporters that at that time, the information about the seats in the venue on Damai was only an area map, and did not show whether there were stone pillars and other buildings on the site.
Ms. Wang's ticket purchase information At around 7:20 p.m. on April 21, when Ms. Wang came to her seat, she found that there was a huge cement pillar in front of the seat, "I can't see anything, let alone the stage, I can't even see the infield." ”
Screenshot of the live video taken by netizens: "At that time, the staff in the venue said that there was also a 'pillar ticket' situation on the 20th, and let us negotiate with the platform ourselves." Ms. Wang said that she contacted the Damai platform the next day to tell about her experience of watching the concert and encountering the "pillar ticket", and it didn't take long to receive a text message from the platform replying, saying, "I have confirmed your feedback, the performance ticket is a valuable performance voucher, not an ordinary commodity, and it carries cultural services behind it and has the characteristics of timeliness and scarcity, and this order does not support return." ”
Ms. Wang received a reply from Damai.com
At 15:20 on April 24, Damai's official Weibo posted an apology for the problem of obstruction of sight.
Damai said, "After the second exploration on site, it was confirmed that the occlusion problem fed back by the user did exist, and the follow-up treatment process was actively communicated with the user. "At present, the refund has been fully completed.
At 15:55 on the 24th, @凤凰传奇De玲花 posted on Weibo to support the rights of the girls involved.
Linghua also promised the girl, "May 4th, 5th, if you have time, I will leave you a ticket for the Bird's Nest." Hope it helps you get back the joy of that weekend. ”
According to the analysis report on the complaints accepted by the National Consumers Association in the first half of 2023 released by the China Consumers Association, it is difficult to refund tickets to become a common problem in the performance ticketing industry.
According to the report, there are three main problems in the complaints of the performance ticketing industry:
- First, it is difficult to refund tickets and become a common problem in the industry. The platform rejected consumers' requests for refunds on the grounds that concert tickets were scarce and timely.
- The second is that consumers encounter "blind selection" of seats when buying performance tickets online, and some performance venues do not support consumers to choose seats when buying tickets, and when they arrive at the scene, they learn that they have purchased "pillar tickets" and "wall root tickets" with blind spots in their field of vision, and the whole concert "only hears but does not see people".
- Third, there are many suspected "skipping tickets" on online performance ticket sales platforms, and many consumers have reported that the performance time on the ticket of the concert ticket does not match the date selected at the time of purchase.
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Comprehensive|The Paper, China Consumers Association, Editor|Yuanyuan Attention