Recently, Sanxingdui Museum issued five announcements: "Instructions for Purchasing Tickets", "Instructions for Visiting", "Announcement on Recruiting Part-time Docents for Sanxingdui Museum", "Announcement on Opening the Reservation Channel for Travel Agency Groups" and "Announcement on Student Research Reservation Visits", which have aroused a lot of attention and discussion.
Today, Sanxingdui Museum has made an interpretation of the ticket reservation, scalper remediation, explanation and research norms that the public is more concerned about after the announcement.
Enhance the comparison of people and certificates to crack down on "scalpers" to speculate on tickets
"During the past Qingming holiday, Sanxingdui Museum Scenic Area received a total of 62,100 visitors. In recent years, during the Golden Week, the long holiday and the winter and summer vacations, the Sanxingdui Museum has been at the peak of the passenger flow. The relevant person in charge of Sanxingdui Museum said that the concentrated release of a large number of tourists' demand for visits is both a recognition and a challenge for Sanxingdui Museum.
Although the museum has previously taken measures such as extending opening hours, adjusting ticket release hours, providing free explanations, and temporarily increasing the number of online reservations to meet the needs of more tourists, the contradiction between the limited supply of the museum and the market demand has always existed.
In addition, the museum has also found that "scalpers" hoard tickets and scalp in visitor management services, and social personnel peddle and solicit customers, and have also received complaints from tourists before.
"Some tourists from afar choose to buy 'scalper tickets' at a high price in order to make the trip worthwhile, and the original price of 72 yuan tickets was fried to more than 700 yuan at the highest. The relevant person in charge of Sanxingdui Museum said.
To this end, the museum cooperated with the Municipal Public Security Bureau to set up a public security booth at the entrance, opened a free channel for temporary ID cards, and ensured the comparison of people and ID cards to enter the museum, effectively putting an end to the phenomenon of fraudulently using other people's ID numbers to enter the museum; the refund time was advanced to 15 o'clock on the day of visit, and the museum was closed for a long time during the Golden Week, the small long holiday and the winter and summer vacations, and the delayed ticket was put at 15 o'clock on the same day. After the implementation of these measures, the hoarding and scalping of votes have been effectively curbed.
Expand the team of docents to meet the needs of docents in many aspects
Many netizens said that in addition to the difficulty of grabbing tickets, it is also a big problem to make an appointment for the official manual explanation of Sanxingdui Museum. In this regard, Sanxingdui Museum issued the "Announcement on Recruiting Part-time Docents of Sanxingdui Museum" on April 14.
"We will carry out unified training for those who meet the conditions, such as carrying out special lectures, systematic training, practical teaching, etc., to continuously improve the comprehensive quality and business level of the part-time team, and carry out unified and standardized management of those who pass the assessment, so as to ensure that more professional and rigorous explanation services are provided for tourists. In addition to manual explanation, we also provide a variety of interpretation service modes, improve and upgrade WeChat guide services, launch multi-category and multi-language self-service guides, and increase the supply of interpretation services in peak seasons. The person in charge said.
According to reports, after the recruitment announcement was released, the museum received a total of 411 application resumes, and relaxed the review conditions for those with excellent conditions, and 314 people passed the preliminary examination of materials.
"There are many university professors, graduate students, teachers and other highly educated talents, as well as full-time tour guides and other related practitioners, most of whom are lovers and researchers of Sanxingdui culture, with a good knowledge base. The person in charge said that at present, the museum is focusing on the training of 131 students in the first batch, and after passing the assessment, it is expected that there will be 50 part-time docents during the "May Day" period, and the supply of Sanxingdui explanation will be effectively enhanced.
In the next step, Sanxingdui Museum will expand the scale of training, increase training efforts, improve the quality of training, and provide more adequate interpretation resources for tourists.
From April 24, there will no longer be a minimum number of people per travel agency booking
In addition, many netizens noticed that in the "Announcement of Sanxingdui Museum on Opening the Reservation Channel for Travel Agency Groups" and "Announcement of Sanxingdui Museum on Student Research Reservation Visits", the museum has made clear restrictions on the number of travel agencies and students studying and the number of orders.
In this regard, the person in charge said that as of April 24, a total of 684 travel agencies have submitted information, and 375 travel agencies have been approved, and at the same time, the number of student research teams from all over the country is also increasing day by day. Due to the limitation of the daily passenger flow in the museum, based on the safety and experience of the visit, it is necessary to consider the ticket volume needs of individual tourists, travel agency teams, and student research teams, so the number of travel agencies and student research teams is limited.
In the follow-up work, the museum will dynamically allocate ticket pools to various visitor groups according to the actual situation, "After the announcement was issued, we also did a lot of investigation work, adopted the reasonable demands and suggestions of travel agencies, and realized the unity of principle and flexibility." For example, we have noticed the feedback on the problem of 'how to make a reservation for a small group of less than 10 people', and made it clear that from April 24, the number of people per order for travel agencies will no longer be minimized. ”
It is understood that previously, some institutions did not report according to the provisions of "students should consult and make an appointment at least 7 days in advance for collective visits", purchased a large number of student tickets through individual channels, and organized young groups to enter the museum in the name of research, but did not have enough guardian teachers, resulting in disorderly on-site organization and potential safety hazards.
The unstaggered visit plan of various student groups will also reach the instantaneous peak of passenger flow in the museum, which not only affects the research experience of students, but also greatly tests the maintenance of order in the museum, and brings a poor visiting experience to the majority of tourists.
To this end, the museum issued the "Student Research Reservation Announcement", which once again emphasizes the process of student group visits, and clarifies the upper limit of the number of students who can receive group visitors every day. At the same time, the rules for reservation and ticket purchase have been revised and improved, and the maximum number of reservations per day for each order has been adjusted from 10 to 5 people (including no more than 3 minors under the age of 14) to ensure the personal safety of the student group and the order of the exhibition hall from the source.
Chengdu Daily Jinguan News Reporter Wang Ruyi Picture Sanxingdui Museum Editor-in-charge Chang Lijuan Editor Wang Zhongjingyue