Free hairpin service is provided in the B&B (photo provided by the interviewee)
Editor's note: Quanzhou, a World Heritage Site, continues to be hot, with tourists from all over the world flocking to Quanzhou. From "out of the circle" to "long red", it is the result of the continuous efforts of all walks of life in Quanzhou. "May Day" is coming, how to adhere to the concept of tourist first, intimate service, quality first, treat each other with sincerity, intersect with heart, and pull the heartstrings of tourists with a strong human touch, so that they can yearn for Quanzhou to care for Thorn Tree? From now on, the reporter of Quanzhou Evening News will visit the camp on the spot, and report on the "May Day" cultural and tourism market security situation in depth from the aspects of accommodation, travel, catering, parking, cultural and tourism information, etc., guide and promote all relevant parties to further optimize services, and also provide reference for tourists to Quanzhou, and jointly create a healthy and civilized tourism environment.
Quanzhou.com, April 25 (Financial Media Reporter Du Wanqiong) Accommodation is an important part of tourism consumption, and the quality of service directly determines the travel experience of tourists. With the approach of the "May Day" holiday, the B&B and hotel bookings in the ancient city of Quanzhou are hot, in order to let the tourists come to Quanzhou to experience better service quality, the major hotels and B&Bs have done their best to launch a lot of supporting services with Quanzhou characteristics, and strive to be a good "host", so that friends from all over the country can feel the warmth and goodwill of the World Heritage City.
B&B: Featured supporting services to meet individual needs
"At present, the rooms for 'May Day' are almost fully booked, and we have prepared a batch of souvenirs to give back to tourists. "A B&B located in the alley of West Street is popular with tourists for its excellent location and classical Chinese garden architecture. The owner, Ms. Liu, whose hometown is in Shaanxi, married in Quanzhou more than 30 years ago, and currently runs a number of homestays. She told reporters that since the successful application of Quanzhou for World Heritage Status, the number of orders for homestays on holidays has been very hot.
During the Spring Festival this year, in order to allow tourists to deeply experience the intangible cultural heritage of Quanzhou, Ms. Liu specially invited the inheritors of intangible cultural heritage to perform for tourists for free on the rooftop of her homestay. During this "May Day" holiday, she customized a batch of red brick carving handicrafts, Tieguanyin, ginger duck and other souvenirs painted with 22 world heritage sites in advance, ready to be given to the tourists.
A B&B located on Zhongshan Road, there are all kinds of garlands and ornaments at the entrance of the store, and a variety of traditional national costumes are displayed in the hall for tourists to choose. "The B&B is being renovated, and this year's 'May Day' officially opened, and after some rooms were released yesterday, the booking rate reached 60%. The shopkeeper said that the hairpin flower wai is the hottest tourist experience in Quanzhou nowadays, and the store provides free hairpin flower wai modeling experience for tourists staying in the store. Not only that, but they also recommend tourist attractions and local snacks according to the needs of tourists.
During the visit, the reporter saw that many homestays are equipped with tea rooms, entertainment rooms and other places for tourists to rest and entertain. Mr. Wang, the owner of a homestay located in Xinhua Road, told reporters that unlike hotels, homestays pay more attention to family-style warmth and personalized service, which is the main reason why many tourists choose homestays. Therefore, when tourists check in, he will invite them to the tea room to taste tea and chat, and he will cook himself on holidays, so that tourists can experience authentic traditional food. "We want to give our guests a home-from-home experience with our warm service. ”
The hotel provides customized travel route recommendation services (Photo by Du Wanqiong)
Hotel: Be a good host and pass on the "Quanzhou temperature"
"At present, the hotel is being maintained, doing a good job in health and other aspects of inspection, and making every effort to fight the 'May Day'. Located in a four-star hotel on Thornton Road, the relevant person in charge of Ms. Zhang told reporters that on the eve of "May Day", the hotel will add a golden egg smashing activity in the lobby, which is equipped with cash red envelopes, Minnan specialty gift boxes, buffet coupons and other prizes, and at the same time provide welcome fruits, free supper and free laundry and other services for guests, and give free children's toiletries and toys to guests with children, and send a Minnan specialty as a gift when checking out.
"Our hotel's service philosophy is to emphasize humanistic care, and we will meet the reasonable needs of our guests in a timely manner. Ms. Zhang said that there were once guests who couldn't get a taxi to ask the hotel for help when they were playing in the scenic spot, and the staff sent a car to pick them up after learning about it. In addition, the staff will also provide customized tour routes for tourists. "In most hotel bookings, we give away buffet vouchers for tourists. Ms. Zhang said that the buffet will provide southern Fujian snacks such as vinegared pork, beef soup, moist cake dishes, and fried oysters, so that tourists can eat Quanzhou flavors in a "one-stop" manner in the hotel.
"We hope to be a good 'host' during the 'May Day' period, so that guests from all over the world can 'be satisfied with their stay'. Located in a star-rated hotel on Fenghai Road, Fengze District, Ms. Fu, the relevant person in charge, told reporters that in addition to giving guests welcome fruits, the hotel also provided mosquito stickers printed with southern Fujian elements for each child staying at the hotel, and provided all tourists with gift bags containing peanut cakes, walnut cake sugar, lard candy and other southern Fujian snacks. In addition, the hotel summarized all the cultural and tourism activities during the "May Day" holiday in Fengze District, and trained all staff on the eve of "May Day", so that the staff could promote them to tourists in need in a timely manner.
Reminder: In case of price disputes, timely complaints and reports
On the 21st, CCTV Finance reported on the Quanzhou market supervision and management department to standardize the price order of "May Day" tourist accommodation, CCTV reporters checked the prices of hotels and B&Bs in the ancient city of Quanzhou on major platforms, and found that the room price was basically maintained between a few hundred yuan and 1,200 yuan.
It is reported that in order to standardize the price behavior of the tourism market, the Quanzhou Municipal Market Supervision Bureau and the Municipal Development and Reform Commission jointly issued the "Reminder and Warning on Regulating the Price Behavior of the Tourism Market during the May Day" period, reminding and warning tourism industry operators to be honest and trustworthy, operating in accordance with the law, and setting reasonable prices. The Licheng District Market Supervision Bureau also cooperated with multiple departments to set up a linkage group for accommodation carriers in order to quickly deal with consumer reports and complaints and standardize the price behavior of the "May Day" holiday tourism market.
In addition, a total of 273 accommodation carriers in Licheng, Fengze and Jinjiang have responded to the initiative of local tourism associations and accommodation industry associations, promising to take the average daily transaction price in March as the benchmark price, and control the increase below 800 yuan to less than 1 times (that is, 2 times the benchmark price, such as the benchmark price of 500 yuan, and the holiday price limit of 1000 yuan); 800 yuan (inclusive)— The increase of 1500 yuan is controlled below 0.8 times (that is, the benchmark price is 1.8 times, such as the benchmark price of 1000 yuan, and the holiday price limit is 1800 yuan); the increase of more than 1500 yuan (inclusive) is controlled below 0.5 times (that is, the benchmark price is 1.5 times, such as the benchmark price of 2000 yuan, and the holiday price limit is 3000 yuan), and consciously maintain a good market price order.
Quanzhou Municipal Market Supervision Bureau reminds the general public that if you encounter price disputes or find price violations, please properly preserve the evidence and call the "12315" hotline or log in to the national 12315 platform to make complaints and reports, Quanzhou City will strengthen market price monitoring, focus on complaints and reports to highlight problems, further strengthen price stability and supervision, and seriously deal with price violations that disrupt market price order and damage the legitimate rights and interests of consumers and expose them according to the circumstances.
Editor in charge: Lin Rong