He Bin is a full-time grid member in the North Street community of the Art Hall, working for 3 years, since becoming a grid member, she has always adhered to the front line, working silently in an ordinary post, she is conscientious, always with full enthusiasm to treat big and small things, step by step into the mouth of the residents "intimate person".
Visiting the people's situation to solve problems
In order to fully understand the details of the grid and grasp important information in a timely manner, she will take time to visit the people, things, places, things and organizations in the grid every day. During the visit, she registered the situation of the masses, patiently listened to the demands of the masses, recorded people's livelihood problems, and provided help within her ability. Hu Jiyi and his daughter are residents of Little Global Building 2, Hu Jiyi is old and suffering from cancer, and his daughter has been bedridden for a long time, so it is difficult for both of them to take care of themselves. He Bin often came to ask them about their living conditions and difficulties, and helped them do some small things, such as tidying up the front of the house, cleaning, drying clothes, etc., so as to do everything in detail. At the same time, she encouraged them to build confidence and face life positively, and she held up the hope of a family with patience and love.
Conscientiously perform their duties and protect safety
The safety of the masses is no trivial matter, He Bin runs in the grid every day to check whether the environmental sanitation in the grid is clean and tidy, whether there are potential safety hazards, find problems at the first time, solve them at the first time, and eliminate all hidden dangers and unstable factors in the grid. A resident of the Tie Branch Community collects dilapidated items all year round, and piles them up at the gas pipeline on the first floor are very likely to cause huge safety accidents, and long-term flying wire charging, which has planted a safety "time bomb" for the community. After He Bin learned about the situation, he often went to the door to tell him the facts and reason, used some typical safety cases and prevention knowledge to urge and remind him to deal with it as soon as possible, and contacted his family to help him eliminate potential safety hazards. After her many persuasions and helps, the day has been cleared, and the accumulation rarely happens. In addition, she often went to the community to carry out anti-fraud, anti-narcotics, and anti-cult propaganda, and built a security barrier for the residents.
Resolve contradictions and stabilize people's hearts
With three years of experience in grid work, He Bin is able to sensitively capture the contradictions in various aspects such as neighborhoods and families from the process of communicating with residents. Once, when she was solving the parking problem for the residents in the district, she heard that the car of a resident of the Tie Branch Community was scratched by other residents in the same community, but the negotiation between the two families was unsuccessful and there was a conflict. She immediately asked the owner of the car for the reason and contacted the rowing party, she patiently listened to the demands of both parties, put forward a reasonable solution based on the actual situation, and finally the two reached an agreement and paid compensation, avoiding further escalation of the conflict. She has always practiced the original intention of mediating small conflicts and solving big problems, implemented the advantages of "familiar people, familiar places, and familiar situations" of grid members, mediated one neighborhood dispute after another, and effectively solved problems for residents.
Although the grid is small, it is connected to tens of millions. He Bin interprets the responsibilities and responsibilities of the grid members with his own practical actions, measures every inch of land in the grid with his own steps, and exchanges his sincerity for the trust and support of the masses. Her deeds inspire the grid members to devote themselves to the cause of grassroots service and contribute to the grassroots governance in the new era.
Source: Xincheng District West Street Office