"Hello, Auntie, we are the grid members of the community, and we are here to register the basic information of your family today......"
In order to further understand the living needs of residents in the jurisdiction and strengthen the connection between the community and residents, the West Power Plant Road Community of the Steel Road Office has continuously improved the "grid + mediation" grassroots contradiction and dispute resolution work system, giving full play to the advantages of grid staff patrolling the grid and visiting households, so that the basic information base of the grid is "clear", the hot and difficult issues that the masses are concerned about are "clear", and the grid is convenient for the people to serve the people.
1
"Normalization" of home visits
Serving the masses "zero distance"
In order to ensure that small things do not go out of the grid, big things do not go out of the community, and conflicts are not handed over, the community of Power Plant West Road gives full play to the role of a diversified dispute resolution mechanism, always adheres to and carries forward the "Fengqiao experience" in the new era, enriches the means of prevention and mediation of community conflicts and disputes, strengthens visits, grasps social conditions and public opinions, investigates risks and hidden dangers, resolves conflicts and disputes, and gives full play to the important role of grid members in the investigation and resolution of contradictions and disputes. By visiting the difficult groups in the community, carefully recording the various demands, suggestions and hidden dangers reflected by the residents, etc., we have an in-depth understanding of the needs of the residents in difficulty, patiently answer the questions of the masses, and guide the residents to understand the grid management service work, so that the grid management service concept is deeply rooted in the hearts of the people, forming the thinking of "finding grid staff in case of trouble", so that residents can truly feel the warmth of the grid.
2
Innovative mediation "new prescription"
Resolve the contradiction "out of real moves"
"Some time ago, my house was flooded due to a water leak on the upper floor, thanks to our community helping me solve the leakage problem in time. Aunt Qiao, who lives in the Xihuating community, said gratefully.
In the West Power Plant Road community, the grid staff is the "spear adjuster" around the residents, guiding the residents to tell "troubles and worries", and helping residents to "turn conflicts and disputes into small and small things". In order to better serve the residents of the jurisdiction, the community relies on the "party building leading grid management service" model, establishes a mechanism for party members to contact the masses, arranges grid chiefs, grid members, safety volunteers and other forces to enter the grid, and relies on the "12345" government service convenience hotline, handling complaints immediately, visiting and investigating, etc., to carry out the work of resolving contradictions and disputes, collecting social conditions and public opinions, etc., to safeguard the interests of the masses as the starting point and foothold to resolve contradictions, and effectively ensure that contradictions are not handed over, safety is not accidental, and services are not lacking. Improve the mechanism for conflict resolution and return visits, and regularly return visits to conflicts and disputes that have been mediated, so that disputes are responded to, mediation is settled, and each case is returned.
3
Be a good policy "propagandist"
Be a good "caring person" for the masses
In order to effectively resolve contradictions and disputes in the bud, the community of West Power Plant Road and the police in the jurisdiction jointly carried out publicity activities such as "Safe Visit" and "Seeing the Masses Every Week", aiming at neighborhood disputes, family disputes and other hot spots, and adopted methods such as distributing legal leaflets and holding legal knowledge lectures to educate and guide the people in the jurisdiction to use the law to protect their rights and enhance the legal awareness of the people in the jurisdiction.
At the same time, the grid members of the West Power Plant Road community went deep into the courtyards of the community and into the homes of residents to actively publicize the party's various policies for the people, and let the party's innovative theories "fly into the homes of ordinary people" and expand the coverage of community propaganda by "pulling family routines" with the grid masses.
People walk on the grid, and things are done on the grid. In the next step, the West Power Plant Road community will further improve the grassroots governance system, better use the rule of law thinking and rule of law methods to solve the problems of grassroots governance, and create a safe and stable environment for regional economic and social development. (Correspondent: Li Xinyu)
Edited by Tian Shuping
Editor-in-charge | Yang Wenbin
Audit | Zhang Bojun