Today's topic: The concert reproduces the farce of "pillar tickets"? The platform apologizes and refunds, and the Phoenix legend speaks out to defend its rights!
On April 21, the Phoenix Legend "Auspicious Ruyi" 2024 concert was held at the Changzhou Olympic Sports Center Stadium. But there was a little couple who couldn't be happier.
Cause of the incident
A month ago, Ms. Wang was lucky enough to grab tickets for the Phoenix Legend Changzhou concert and grabbed two grandstand tickets for 480 yuan. Although it was a grandstand ticket, she and her boyfriend were very happy, and from that time on, the young couple began to look forward to the scene of the performance.
However, what they never expected was that the concert began, and what they were in front of them was not the stage of the Phoenix Legend, but a pillar, which was so tightly blocked that they couldn't even see the infield. You can listen to it, but you can never see it when you look at it. Ms. Wang communicated with the staff on the spot to give feedback on the problem of the pillar, but she was unable to solve the problem. And also let Ms. Wang negotiate with the ticketing platform herself.
Refunds were denied
Afterwards, Ms. Wang reported the problem with the column to the ticketing platform, which seriously affected their viewing experience, and applied for a refund. However, the organizer sent a message: it is not eligible for refund, and this order cannot be returned or exchanged!
The more Ms. Wang thought about it, the more uncomfortable she became, so she repeatedly communicated with the platform and put forward her own demand: refund plus compensation (refund one and pay three), hoping that in this way, the platform can deeply realize her mistakes and avoid such problems from happening again.
Formal apology
The live video shot by Ms. Wang has been fermenting on the Internet, and it has been hotly searched by netizens.
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On April 24, the ticketing platform officially apologized. After on-site verification of the seats, there is indeed a problem of occlusion, and an agreement has been reached and the refund of the ticket has been completed.
Subsequently, Ms. Wang posted a message on the social platform saying that she had received the information that the refund had been approved, and hoped that netizens who had similar experiences would take up their own weapons and protect their legitimate rights and interests.
According to the staff of the ticketing platform, they are only a ticketing platform, only to help the organizer buy tickets, and the organizer is responsible for the division of locations. However, the reporter then contacted the organizers, but they could not be contacted.
Unexpected delight
On April 24, Phoenix Legend-Linghua posted a long article on the public platform, saying that it is your right to defend your rights, and Phoenix Legend will also go to the ticketing platform and the organizer to ask for an explanation, and presented an unexpected surprise. In order to make up for the damage suffered by the young couple, Linghua invited the young couple to watch their concert at the Bird's Nest in Beijing on May 4 or 5, to bring back that happy weekend and wish them a happy May Day in advance.
According to Jiupai News, the little couple has already contacted the Phoenix Legend staff and prepared 2 infield tickets for them, which feels incredible.
Ms. Wang also expressed her feelings about Linghua's long post on social platforms, it is really heartwarming, I will really love the Phoenix Legend for a lifetime, I am here at the Beijing Bird's Nest!
The majority of netizens were also moved by Linghua's sincerity, and sent the entry "Linghua, rights protection is your right" to the hot search. And in the hot search headlines, it is the ticket platform refund and refund. We wish the young couple a happy and happy event at the Phoenix Legend Bird's Nest concert in May, and hope that the artists can treat their fans well and jointly resist the bad tickets of the bad organizers.
Turmoil is frequent
Recently, Headline News published a questionnaire on the Internet titled "Have You Ever Bought a "Pillar Ticket" to Watch a Concert", with 12,000 people participating. Among them, 1913 netizens chose to buy it.
Why do the pillar ticket turmoil often occur recently, and why do fans buy tickets at high prices ranging from hundreds to thousands to spend, and why do the organizers let the pillars "turn away" fans? What greets fans is not greeted with smiling faces and good service, but those cold pillars.
I don't believe that such a tall pillar will be invisible to the relevant staff, and everyone chooses to avoid it.
The pillars could have been avoided, but for the sake of those lucky ticket revenues, they could have lived up to the trust of the fans. The expectations and enthusiasm of fans are ruthlessly extinguished. Once trust is gone, it's hard to build it. There is a saying that "the customer is God", and does this practice really regard the customer as God?
What do you think about the turmoil of "pillar tickets", welcome to express your views in the comment area.