Recently, a consumer named Mr. Zhao booked a door-to-door massage service through the Dongjiao Daojia platform, but encountered an extremely unpleasant experience.
He originally wanted to relax through massage, but during the service of the masseur, he encountered sexual harassment, which brought him great distress and discomfort.
Once such an incident was exposed, it immediately caused a huge sensation on the Internet, and also triggered a heated discussion and reflection on the door-to-door service industry by the public.
So, in the face of such an event, how should we view and respond?
1. When encountering inappropriate services, the masseur actually concealed provocative behavior
Mr. Zhao went out to work and felt very tired and unwell when his body was in a high-intensity working state for a long time.
In order to be able to get timely conditioning, he made an appointment for Chinese massage through the Dongjiao Daojia platform, hoping to enjoy professional health massage services at home.
According to the appointment time, a woman who claimed to be a professional masseur came to Mr. Zhao's home on time and began to provide him with massage services.
At the beginning, the whole massage process was relatively normal, and the masseur was also more professional, using some conventional massage techniques, which brought a certain soothing effect to Mr. Zhao.
However, at the end of the service, Mr. Zhao noticed that some of the masseur's actions were starting to be a little wrong.
Although it is a Chinese-style massage, the masseur stays on the sensitive parts of his body for a long time, and also makes some provocative movements from time to time.
After Mr. Zhao signaled her to stop, the masseur's behavior did not change in any way, but intensified, directly straddled Mr. Zhao's body, and boldly put forward the request of "adding bells".
Faced with such a situation, Mr. Zhao felt very stunned and uncomfortable, he immediately realized that the masseur's behavior had been suspected of sexual harassment, in order to protect his legitimate rights and interests, he pretended to pick up his mobile phone to operate, but in fact secretly filmed the whole process.
The content of the video can clearly show the misconduct of the masseur, and the masseur reluctantly left Mr. Zhao's home after receiving calls from other businesses.
2. How can consumers protect their rights in the event of sexual harassment?
After experiencing such a special massage service, Mr. Zhao did not choose to remain silent and forbear, but exposed the situation he encountered for the first time, and submitted the video to the platform as effective evidence.
Through such actions, Mr. Zhao can not only attract more people's attention and attention, but also better protect his legitimate rights and interests, so that the majority of consumers can realize that in the face of similar infringement and injustice, they have the right and need to defend their rights, and they must not be infringed once or twice.
Of course, when encountering sexual harassment and other similar incidents, consumers also need to pay attention to some details and methods in the process of protecting their rights.
First of all, we must keep relevant evidence in time, for example, we can keep the entire process of the incident through audio and video recordings, so that we can better prove everything we say.
Secondly, when making complaints and reports to the platform or relevant departments, you must maintain reason and restraint, use clear and accurate language, describe your experience in detail, and submit relevant evidence, so that the platform can better understand the ins and outs of the whole matter.
Finally, after obtaining the results of the platform, it is also necessary to track and supervise them, and if they feel that the results are unfair or cannot meet their own requirements, they can also use other channels, such as consumer associations, 12315 complaint hotlines, etc., to further protect their rights and complaints.
Only with the unremitting efforts and firm protection of consumers' rights can the platform pay more attention to these issues, and will also work harder to improve its own supervision and service system, so that consumers can get better protection and help in all aspects.
3. How to effectively prevent the fermentation of the incident caused heated discussions?
As soon as such an incident was exposed, it quickly aroused heated discussions and attention from many netizens on the Internet, and everyone expressed sympathy and regret for Mr. Zhao's experience, and also condemned and criticized the masseur's behavior.
In addition, many netizens began to have an in-depth discussion on the whole incident, believing that this is not a simple case, but reflects some common problems in the door-to-door service industry.
First of all, as a practitioner, no matter what kind of service, you need to maintain professional professionalism, respect customers, but also in strict accordance with the relevant operating procedures for service, absolutely not take advantage of the position, infringe and provoke others.
Secondly, for such a door-to-door service platform, their service quality and supervision ability has also been greatly challenged, how to better screen and manage practitioners, and how to be able to more comprehensively understand the situation in the service process, are issues that need to be seriously considered and improved.
Finally, for the majority of consumers, they also need to enhance their risk awareness and learn ways and means to protect themselves while enjoying various convenient services.
Once you encounter inappropriate services and infringement by others, you must have the courage and confidence to stand up as soon as possible, and at the same time, you must know how to defend your rights and strive for a fair and just result.
Through such an event, I also hope to give you some enlightenment, no matter what kind of role, you should be able to be aware of your responsibilities and obligations, but also in practical actions, to build a more harmonious and beautiful society, to make positive efforts and contributions.