Since 2023, Wangcheng District has conscientiously implemented the requirements of the central government, provinces and municipalities on the legalization of petitions, and adhered to the rule of law thinking and rule of law methods to solve petition problems and safeguard the rights and interests of the masses. In the pilot project of legalization of petition work, we have continuously improved and improved 18 measures for petition work, and formed the "1+2+3+4 work method", which has achieved remarkable results in vigorously promoting the rule of law in petition work. In 2023, the satisfaction rate of petition matters in Wangcheng District will rise to 99.39%, the situation of petitions in the district will continue to be stable and improving, and the rule of law in petition work will be further deepened and solidified.
Improve the "one set of systems" and strengthen the top-level design
Stick to the high push. The main leaders of the district party committee and the district government attach great importance to and personally promote it, and set up a leading group for the pilot work of the rule of law in letters and visits, with the secretary and the head of the district as the double team leaders, and the standing committee of the district party committee and the standing committee of the government have been convened many times to conduct special research. The leaders in charge closely follow the goals, set up special classes, high-frequency scheduling, and precise implementation, so as to provide a strong guarantee for the efficient promotion of work.
Highlight the normal interview. Carry out regular visits and visits by leaders, and adopt the "four sinking" methods (district leaders sinking towns, department leaders sinking towns, street and town leaders sinking communities, and community secretaries sinking communities) to carry out regular visits and case resolution, listen to the demands of the masses face-to-face, solve the problems of the masses "one-to-one", and promote the resolution of contradictions and disputes within a time limit.
Improve long-term mechanisms. Focusing on the work goal of "clarifying rights and responsibilities, clearing the base, handling according to law, good order, and satisfying the masses", we have taken the lead in experimenting and boldly innovating, and issued the "Pilot Implementation Plan for the Law-based Petition Work", "Implementation Plan for the Education and Management of Key Letter-writers and Visitors after the Completion of Letter-or-Visit Matters", "Interim Measures for Accountability for Petition Work" and other documents, creating a full-process and full-chain law-based work model for petitioning, and exploring and forming a set of "Wangcheng experience" that can be replicated, promoted, pragmatic and effective. From January to March this year, a total of 399 complaints were received from the public, and the timely acceptance rate of the petition department was 100%, the response rate of the responsible units was 100%, and the satisfaction rate of the participants was 99.52%.
Build a strong "two teams" and polish the Lei Feng brand
Explore the formation of a team of Lei Feng volunteer mediators. Adhere to and develop the "Fengqiao experience" in the new era, successively recruit more than 60 Lei Feng mediators for the society, set up a team of Lei Feng mediators with great characteristics, deeply integrate Lei Feng's volunteer service with grassroots conflict and dispute resolution, and set up 17 professional mediation teams such as marriage and family, neighborhood disputes, farmers' wages, real estate and property, etc., to find professional people to do professional things, so that "the best understanding" and "good mediation" work in the same direction, effectively improve the conflict resolution rate, and resolve more than 1,200 contradictions and disputes in total.
(Wangcheng District has established a team of Lei Feng mediators by employing social elites, and set up 17 professional mediation teams according to their respective strengths, effectively improving the efficiency of conflict resolution.) ）
Pilot exploration of grassroots grid teams. Carry out the full-time pilot work of grid staff in the Swan Pond and Taohuajing communities of Moon Island Street, select and hire a team of grassroots community grid members, give full play to the role of the "three chiefs" (film chief, team leader, and neighborhood chief), sink the strength of party members and cadres, grid members and other teams, and resolve contradictions and disputes at the grassroots level and in the bud in a timely manner.
Integrate the "three positions" and consolidate the foundation of the grassroots level
Create a service position for grassroots people's appeals. Adhere to the party building to lead the community governance, rely on the existing 143 Lei Feng post stations, promote the standardized construction of "grid" in 127 villages (communities) in the district, integrate and set up more than 270 mass appeal service stations, improve and improve the "district-street-community-grid" four-level contradiction and dispute response mechanism, create a 500-meter service circle for mass appeals, explore a "new path" for diversified solutions, and open up the "micro-circulation" of grassroots governance.
(The Swan Pond Community, Moon Island Street, Wangcheng District, organized a "Starlight Neighborhood" grid instructor evaluation meeting, and tried its best to provide new moves, cohesion, and new chapters for party building to lead grassroots governance.) ）
Create an online position for the rule of law in letters and visits. Open the "Wangcheng Petition" website and WeChat public account, integrate existing network resources, open up the petition database of public, procuratorate, legal, department and other departments, and set up an online petition complaint platform to realize "if you have a demand, please scan the code", effectively unblock the channels for the masses to appeal, and enhance the public's awareness of petitioning in accordance with the law.
Create a people's mediation position. Adhere to the combination of mediation priority and "interview and investigation", give full play to the role of grassroots mediation rooms, promote the organic linkage of petitions and people's mediation, administrative mediation, and judicial mediation, and promote Lei Feng mediators and street and town cadres to solve the demands of the masses on the spot.
Implement the "four measures" and explore the pattern of co-governance
Innovate to create a "one-stop" access platform. Add a window for accepting petitions related to law and litigation, capital regulation, housing and construction, and land requisition, and the relevant departments will send personnel to the window of the district petition reception center to receive visits and handle them in a classified manner, and explore a new path of "one-stop" resolution of grassroots contradictions and disputes of "departmental handling, mediation priority, application of the rule of law, and on-the-spot resolution".
Concentrate on tackling tough problems and gnaw on "hard bones". Driven by the main party and government leaders of neighborhoods, towns, and departments, a special class for promoting the rule of law in letters and visits has been set up, and leading cadres have carried out in-depth activities of "going down to the grassroots level" to visit and receive visits and tackling tough cases, and have tackled and resolved a large number of "bone cases" and "nail cases" through methods such as upgrading cases, special case classes, and assistance and assistance, and resolving a total of 367 backlog of letters and visits.
(The crowd sends pennants to thank you.) ）
Straighten out the "road map" for the legalization of petitions. In accordance with the "Guidelines for the Rule of Law in Letters and Visits" and the "Roadmap" for Letters and Visits in Accordance with Laws and Regulations, focus on key links such as prevention, acceptance, handling, supervision and accountability, and maintenance of order, and formulate a "flow chart" for the handling of letters and visits, a "responsibility map" for handling them in accordance with the law, and a "time limit map" for problem resolution, so as to achieve accurate classification, transfer, assignment, supervision and supervision, and build a closed loop of responsibility, procedures, and work for the rule of law in letters and visits. Explore ways to "conclude" major and difficult letter-or-visit matters, carry out the "handling-review-review" termination procedure, and implement the requirements of "three will not be accepted, and two will not be accepted".
Blow the "Lei Feng whistle" of grassroots governance. Make good use of the scheduling mechanism of the Joint Office for Letters and Visits, give full play to the role of Lei Feng Whistle, integrate the forces of all parties to participate in social governance, explore and implement the working mechanism of "whistleblowing at the grassroots level and reporting to departments", and strive to solve the problem of "urgency, hardship and longing" of the masses.
Source: Star Online
Editor: Tian Siyu (intern)