"This is a can of unopened milk powder, open it and you can see that there is a white foreign body in it, according to the law, it should be refunded for 10 ......" This is a well-known milk powder company in more than 1 month received 3 customer complaint video scenes, which seems to be conclusive, but the same words and shooting methods are suspicious. Recently, in the "Sharpening the Sword 2024" special operation, the Shanghai Jing'an police successfully smashed a criminal gang specializing in "touching porcelain" milk powder enterprises to carry out extortion and extortion in the "Sharpening Sword 2024" special operation, and arrested all 6 criminal gang members such as He and Wang, effectively safeguarding the legitimate rights and interests of the enterprise.
In January 2024, the Sanquan Road Police Station of the Jing'an Public Security Bureau successively received reports from two well-known milk powder companies in the jurisdiction, saying that they were suspected of being extorted. According to the person in charge of one of the milk powder companies, it received three customer rights protection complaints from June and August last year, all of which were about the mixed fiber or metal foreign objects in the branded milk powder produced by the company. The other party claimed high compensation from the enterprise on the grounds of the relevant provisions of the Food Safety Protection Law.
It is reported that the company has never received similar complaints before, so it attaches great importance to and quickly investigates the entire milk powder production line, and no abnormalities have been found. The person in charge said that all aspects of the production and processing of his factory are strictly implemented in accordance with the standards, and they are equipped with 2mm filter screens and metal detector detection, and in principle, there is no mixed metal foreign matter.
It is understood that after the enterprise ruled out the internal cause, it had proposed to a number of complainants to collect foreign body samples for further identification and was rejected, but because the customer held the "unboxing video" in his hand, there was a risk of infringing on the company's brand image, so he paid the complainant a total of more than 17,000 yuan in compensation, and wanted to further negotiate with the complainant for follow-up identification. However, when the compensation is received, the other party will "black" the company.
During the investigation, the police found that the delivery address in the multiple complaints was shown as the same hive collection point, in order to clarify the ins and outs of the incident, the police handling the case conducted an in-depth investigation of the activities of the complainant He and his wife Wang and others, and conducted an in-depth investigation of the "unboxing video", combined with the relevant data provided by the enterprise, and quickly found out that He used the relationship with fellow villagers, part-time recruitment and other channels to recruit accomplices Feng and Liu 4 people.
The police used this as a breakthrough to find out how the accomplices of He Mouhui would specifically "instruct" the new recruits on how to defraud compensation: using tools to add foreign objects to the purchased milk powder cans in advance, and recording an "unboxing video" after restoring the packaging to claim compensation. According to statistics, there are more than 10 victim enterprises, and the cumulative amount involved exceeds 30,000 yuan.
From January to April 2024, the Shanghai police successfully arrested all 6 members of the criminal gang including He in many places across the country, and seized more than 10 cans of milk powder involved in the case. On April 22, a number of suspects were escorted back to Shanghai.
On the other hand, in order to launder their online shopping accounts, He and others also used the accounts of new members or let their newly registered accounts commit crimes again, so as to circumvent the supervision of the platform and share the illegal profits, and the crime is more hidden.
At present, criminal suspects He, Wang, and Feng have been arrested by the Jing'an District People's Procuratorate on suspicion of extortion. Criminal suspect Liu and three others were taken criminal coercive measures by the Jing'an police in accordance with the law on suspicion of extortion. Further investigation is ongoing.
The police reminded that enterprises and businesses should respond to complaints and solve problems normally in their daily operations, rather than spending money in an attitude of calming things down, and in such situations, they should collect evidence in time and report to the public security organs.
Reporter | Chen Yingting