Today, the topic of "Bank of Communications APP collapsed" rushed to the hot search!
This morning, many netizens reported that trying to transfer money, purchasing wealth management, and contacting online customer service in the Bank of Communications APP prompted "the account is wrong" or "the system is busy".
In this regard, the relevant personnel of the Bank of Communications said that due to network communication failures, some system transactions were affected, and after emergency treatment, they have been restored. The bank apologizes for any inconvenience this has caused to customers.
"APP crashes" is not uncommon
At the beginning of April this year, many netizens reported that Alipay could not be used and could not use functions such as ant energy collection. Some netizens reported that Alipay collapsed, and when using the Alipay APP, a page of "access has been stopped" appeared.
Many netizens commented: "Netizens reported that Alipay collapsed and couldn't be opened." "I just took a look at it, and it works normally. Can you use Alipay normally?" "Scared me to death, but fortunately I didn't." "I scared the rats, it turned out to be like this, I almost transferred assets overnight. "If it collapses, you don't have to pay back the flowers." ”
Alipay customer service said that due to system reasons, there may be unavailability and stop accessing this page.
Alipay's customer service then responded that a small number of users had temporary access difficulties when visiting some pages. This situation has been quickly restored, and the security of users' funds and information is not affected, and all functions can be used normally.
In December last year, many netizens also said that the ICBC APP transfer function could not be used normally, and the customer service phone could not be dialed, but the bank's APP transfer function had returned to normal on the same day. Previously, in September, some netizens reported that the ICBC APP could not be logged in normally, and there were problems such as long-term inability to load and abnormal account inquiries.
In fact, it is not an isolated case that something has happened in a banking app. In 2023, when a woman in Ningbo, Zhejiang Province checked her balance, she found that her bank account had increased by 10 million yuan, and the account balance would change with the refresh. The bank then responded that the anomaly was caused by system upgrade and maintenance, and the subsequent display showed that it had returned to normal.
In 2023, securities industry APPs including CITIC Securities and Flush will also be in the current situation.
Application operations need to be regulated
In addition to the smooth user experience, the personal data security of apps has also attracted much attention.
Previously, the Ministry of Industry and Information Technology issued the "Notice on APP (SDK) Infringement of User Rights and Interests (8th Batch in 2023, 34th Batch in Total)", which shows that Zhejiang Tailong Commercial Bank's application of "Taihuihui" has problems such as illegal collection of personal information, and Jianghai Securities' application of "Jianghai Jinlong Comprehensive Edition" has the problem of APP mandatory, frequent and excessive request for permissions.
In the middle of last year, the State Administration of Financial Supervision and Administration issued the Notice on Strengthening Network and Data Security Management in Third-Party Cooperation (hereinafter referred to as the "Notice") to local banking and insurance regulatory bureaus, banks, insurance, wealth management companies and other institutions, showing that a number of security risk incidents occurred among the outsourcing service providers of some banking and insurance institutions, which had a certain impact on the network and data security and business continuity of banking and insurance institutions, and exposed the outstanding risk problems in the management of outsourcing services of banking and insurance institutions.
The Notice clearly sets out the risks of a leading platform's related services, the technology outsourcing risks of a number of banking and insurance companies and data center hosting service providers, and puts forward corresponding regulatory requirements, including conducting risk self-examination, strengthening the overall management of technology risks, and strengthening the risk monitoring and regulatory reporting of off-site outsourcing.
Editor-in-charge: Luo Xiaoxia
Proofreading: Wang Chaoquan