Sanxiang Metropolis Daily all-media reporter Tian Tian correspondent Wu Xiangliu
Self-service flower selection, self-packing, self-service payment...... In the Xingsha Gray Community in Changsha County, Hunan Province, Wang Fang and her husband run a special flower shop. It has been open for 3 years, opening in the morning, cleaning and closing the store at night, and is not supervised during the day, but not a single flower is lost in the store.
"This sincerity and trust is the original intention of our insistence on opening the store. Early in the morning of April 23, "One Flower, One World" opened for business.
There is no boss clerk, and the unmanned flower shop operates independently
The morning breeze blows lightly, and the store is full of fragrance. The sight is a burst of life, with potted plants and succulents lined with potted plants and succulents in front of the flower shop, colourful finished bouquets along the walls, and fresh hydroponic flowers in the center. The smell of flowers in the air is intoxicating, and the storefront, although small, is well kept.
Different from ordinary flower shops, "One Flower One World" has neither a clerk nor a boss, and the most conspicuous position at the entrance of the store is placed in a sign that reads "Self-service business mode, you can pay if you like", and the store is a variety of bouquets and flowers with clear prices, and there is a self-service packaging table in the corner of the flower shop.
On weekdays, at 9 a.m., only a few customers come in to buy flowers. "Living in a nearby community, I come over once a week to buy flowers, which is very convenient. Ms. Chen, a 25-year-old customer of the flower shop, is already familiar with the shopping process, and after selecting her favorite flowers, she scans the QR code to complete the payment by herself according to the post-it notes indicating the price, and it takes less than 5 minutes from entering the store to shopping and leaving. "Because I like quiet shopping, I especially like this unmanned flower shop. Ms. Chen smiled a little shyly: "As an i person (introvert), this kind of self-service shopping method is more suitable for me." ”
In less than 10 minutes, several college students who came to check in walked into the unmanned flower shop, laughing and talking while taking pictures, full of youthful atmosphere. Hearing that there is such an unmanned flower shop, the group was extremely curious, and took advantage of the time when there was no class to take the subway for more than an hour to check in: "I think it's very novel, the boss trusts customers too much, and no one should be willing to let her down." ”
Trust for sincerity, I haven't lost a flower in 3 years
Before deciding to run an unmanned flower shop, the owner Wang Fang also experienced an ideological struggle.
In 2016, because of their love for flowers and plants, the "post-80s" couple converted their long-idle old house into a flower shop. Until 2021, the flower shop had been managed and operated by the two themselves. As the children enrolled in Yuelu District, the focus of the family's life gradually shifted, and the flower shop also fell into a situation where no one took care of it.
"I didn't want to give up the flower shop that I had been running for so long, so my friend suggested that I try the unmanned model. Wang Fang said frankly that she was really relieved at first, installed a monitor, and often checked the situation in the store remotely. In the past three years, not only has not a single flower been lost in the store, but there are also regular customers who help arrange the bouquets and clean them.
"Sometimes strange customers don't pay attention to the sign, and after entering the store, they keep asking, 'Is there anyone?', and when no one answers, some leave directly, and some turn back after seeing the sign. Wang Fang shared a special payment she received, one night, she came to the store to clean and close as usual, and found a few pieces of cash pressed with small stones in the corner, and a note written on the top, "Hello boss, I can't scan the code to pay on my mobile phone, the money is here for you", and she was encouraged by the sincerity of the customer.
Starting in 2022, every spring, Wang Fang will place many bags of flower seeds on a small table outside the store, and a sign next to it that reads "No need to consume in the store, each person is limited to one copy". "There are often messages from customers sharing the growth and flowering of the seeds. Wang Fang said with a smile that compared to the trust she gave to customers, she was more surprised and moved, "The small store only has a profit of a few thousand yuan per month, and as long as someone likes it, it will continue to operate." ”