Following the establishment of the first "virtual remote window" extension service point by the Green Eight Neighborhood Committee last year, a few days ago, the Xinjing Town Community Affairs Reception Service Center created a "remote virtual window" extension point in the Shuangliu Road Party and Mass Service Center to meet the service needs of residents in the eastern area of Xinjing Town.
On the first day of opening, Mr. Zhuang, a resident who lives nearby, waited early to experience the experience when he heard that the "remote virtual window" extension service point of the Shuangliu Road Party and Mass Service Center could help residents with online business. The staff inquired in detail about Mr. Zhuang's service needs, and learned that he was helping his relatives apply for long-term care insurance for the first time, so they introduced the relevant policies of long-term care insurance to him in detail, understood the relevant situation of the applicant, checked the required materials, and "took the number" for Mr. Zhuang through the "remote help" system terminal. After receiving the application, the reception window in the lobby of the affairs center successfully completed the online application through online calling, video calling, and screen sharing, and the whole process took only 5 minutes. Mr. Zhuang was thrilled to enjoy the convenient and efficient cloud service of the "Remote Virtual Window", and said: "After I go back, I will promote it to my neighbors, relatives and friends, so that more people can experience it." ”
It is reported that the two "remote virtual window" extension service points currently set up in Xinjing Town can accept more than 100 businesses in 11 lines, including social security, medical insurance, civil affairs, disabled persons' federation, health care, housing and construction, public security, archives, federation of trade unions, economic and information commissions, taxation, etc., among which high-frequency services such as: long-term care insurance application, long-term care insurance report printing, and elderly card application are very popular among the elderly groups in residential areas.
The remote virtual window service of Xinjing Town not only covers the residential area, but also radiates the surrounding enterprises, nursing homes, office buildings, etc., and works together with the four government service extension points in the town to extend the tentacles of the five-star government service to every corner of Xinjing Town, so as to realize the "one network" of people's livelihood services and the "zero distance" of remote assistance.
Xinjing Town Community Affairs Reception Service Center
Shuangliu Road Party and Mass Service Center "Remote Virtual Window" extended service point
Location: 170 Shuangliu Road
Time: 8:30-11:00, 13:30-16:30 every Friday (except national holidays)
Xinjing Town Community Affairs Reception Service Center
The "remote virtual window" extension service point of the Green Eight Neighborhood Committee
Location: 2nd Floor, No. 24, Lane 239, Xiehe Road
Time: 8:30-11:00, 13:30-16:30 every Thursday (except national holidays)
Source: Xinjing Town
Written by: Cheng Qinghui
Editor: Cheng Qian
Editor-in-charge: Gao Qin
*Please indicate the source of the reprint from "Shanghai Changning"