Grid members, is the most ordinary group in the vast sea of people, they are at the grassroots level, facing a large number of residents, contact with the residents of all sizes of the most trivial things, through the streets and alleys to investigate hidden dangers, painstakingly mediate disputes, meticulous work for the people, enthusiastic for the residents of the jurisdiction to solve problems, to promote the harmony and stability of the grid has made due contributions. Since coming to the county government street community in October 2020, Shi Shuqin has solved one problem after another for residents with full work enthusiasm and pragmatic work attitude, and has become a caring person in the hearts of residents.
Caring for the residents and doing practical things
"Be anxious about what the masses are anxious about, think about what the masses think", is Shi Shuqin's service tenet in the past four years of grid work, from the first day she was a grid member, she regarded the residents in the jurisdiction as relatives, and tried her best to do practical and good things for everyone. The Itema community under the jurisdiction of Shi Shuqin suddenly decided to withdraw from the community in 2023 due to the poor management of the property company, resulting in the community being unmanaged. Not only that, but the property company also needs to refund the resident 9 months' property fees. All of a sudden, there were piles of garbage in the community, and residents complained. In the face of this situation, Shi Shuqin took the initiative to take responsibility, actively communicating with the property management company about the refund issue, while listening to the opinions of residents, understanding the needs of residents, and appeasing the emotions of residents. With Shi Shuqin's active communication and coordination, the residents received a refund of the property fee and the dispute with the property management company was resolved. Not only that, the residents also successfully elected resident representatives under the coordination of Shi Shuqin, and adopted the management model of community leadership, management by the property committee, and unit head charging fees to set up the property committee, which solved the problem of no property management in the community.
Resolve disputes with heart and emotion
In the daily grid work, contradictions and disputes are one of the important factors that cause disharmony in the lives of the grassroots people. Shi Shuqin adheres to the principle of "no trivial matters, no contradictions", and solves problems for residents in a timely manner. There is a resident in the jurisdiction who is an alcoholic, and often goes home to find trouble when he drinks too much, and the neighbors are also unbearable. Whenever the resident was drunk, he would mistake the door, knock on the door of his neighbor downstairs, and swear incessantly to frighten the neighbor. After Shi Shuqin found out, while calming the neighbor's emotions, in order to prevent the recurrence of the mistaken door, she discussed with the neighbor to post an eye-catching room number on the door. After the new room number was posted, there were no more knocks on the wrong door, while talking to the alcoholic resident about the impact of the nuisance and focusing on his alcoholism. Since then, Shi Shuqin has to go to the community every day to see if he has been drinking, and ask him to quit drinking in the process of chatting. With the persuasion and help of Shi Shuqin, his family and neighbors, the alcoholic resident was hospitalized for treatment and treatment, and he not only successfully quit his addiction, but also had fewer and fewer conflicts with his family.
Patiently and meticulously explain policies
"From the masses, to the masses. It is the party's fundamental work line. Shi Shuqin adheres to this principle in her daily inspections, often chatting with residents about family life, talking about life, listening to their stories and opinions, and enthusiastically and patiently telling residents in the jurisdiction, "Don't click on mobile phone links at will", "Anyone who asks for money transfer is a fraud", "Turn off your own gas, water and electricity". While answering residents' subsistence allowance, housing and other issues, she also publicizes policies and regulations, does a good job in social security prevention and control, reports major events, emergencies and other information, she works day after day, without earth-shattering feats, but always stands up when the masses need it, and uses the "small grid" to hold up the "big people's livelihood".
The work of the community grid is complicated and trivial, and choosing this job is choosing hard work and responsibility. Shi Shuqin has practiced the purpose of "serving the people" with practical actions, and has become a force trusted and relied on by community residents. She has woven a warm community network with care and love, so that residents can feel the warmth and care of home.
Editor: Zhang Jing Editor: Zhang Jiaxing Review: Ma Xinyan (Huanhe Street Office, County Government Street Community)