The Postal Savings Bank of China adheres to the positioning of cash as a bottom line, does a good job in cash payment protection, and organizes the whole bank to continue to make efforts in various aspects such as expanding cash service scenarios, multi-form publicity, and "going global" of cash services, and taking multiple measures to continuously optimize the cash service level, help optimize the cash circulation environment, and enhance the public's sense of access and happiness in using cash.
Key scenarios of meshing services
Relying on the grid, PSBC actively connects with various merchants, enterprises and institutions and customer groups in the grid area, focusing on key scenarios such as people's livelihood and foreign-related affairs, and continuously extends the scope of cash services. For example, the Henan Provincial Branch guides merchants to sign a letter of commitment not to refuse to accept cash, and instructs acquirers to post cash collection signs on POS machines, code scanners and other collection equipment. Recently, the Shaanxi Provincial Branch officially completed and opened the province's first overseas guest payment service consultation point, weaving a "small grid" of fine services to provide payment consulting services and assistance for foreign visitors to the museum. Xiamen Branch made full use of the advantages of grid to carry out centralized publicity on the use of cash in areas such as along Huandao Road, where there are many elderly people and foreign visitors to China.
Extend the propaganda tentacles in multiple forms
Focusing on the theme of actively improving cash services, PSBC has carried out publicity activities in various forms. On the basis of more than 10 years of continuous development of special sign language services, the Xiangshan Sub-branch of Beijing Branch has recently added a sign language interpreter and a 24-hour online customer service of "Sign Language Pass" to better introduce cash service knowledge to hearing-impaired customers. The Guizhou Provincial Branch set up a mobile publicity team to go deep into the local township (town) markets, folk activities and other areas, and went into the villages and households to carry out in-depth cash payment publicity.
The Guizhou Branch of the Postal Savings Bank went deep into the bazaar to carry out cash payment publicity
Postal Savings Bank Beijing Xiangshan Sub-branch introduced cash service knowledge through sign language
Damaged change banknote "rest assured"
Branches at all levels of the Postal Savings Bank have strengthened the supply and management of RMB change and foreign currency cash, actively organized and carried out cash services such as change exchange, damaged currency exchange, and online appointment for cash withdrawals, and provided "coin purse" services with a variety of built-in coupons to ensure that the elderly and foreign visitors to China can handle the business of small denomination cash exchange, and solve the problems of the public's difficulty in finding change. Hebei Zanhuang County Branch has been sorting, sorting, identifying, and exchanging nearly 5,000 moldy and defaced special damaged coins for 6 consecutive hours, recovering more than 480,000 yuan of losses for customers, with good service attitude and high work efficiency, which has been praised by customers. Tianba Sub-branch of Dadukou District, Chongqing handled 122,000 small coins exchange service for citizens, completed the coin counting work for more than ten consecutive hours, and received handwritten letters of thanks from citizens. Yunnan Honghe Prefecture Branch carried out the "Caiyun Coin Purse" change exchange to meet the needs of customers for small denomination cash.
The Chongqing branch of the Postal Savings Bank of China handled the exchange of 122,000 coins for customers
Postal Savings Bank of Yunnan Honghe Prefecture Branch issued "Caiyun Coin Purse"
Cash services "come out"
Branches at all levels of the Postal Savings Bank closely follow the public demands and take the initiative to provide services. Gansu Tianshui Branch has set up a youth volunteer service team to provide foreign tourists with services such as change exchange, inquiry and help, and love teamwork, helping local catering and tourism industries to improve the convenience of cash use. Dalian Branch's Zhongshan District Sub-branch, Shahekou District Sub-branch and Ganjingzi District Sub-branch went to shopping malls, markets and other livelihood places to carry out the activity of "Convenient and Intimate Satisfactory Cash Service", exchanged small denomination change for merchants, explained the knowledge of RMB receipt and payment, and effectively improved the public's satisfaction with cash use
Postal Savings Bank Dalian Branch launched the activity of "Convenient and Intimate Satisfactory Cash Service".
In the next step, PSBC will continue to improve its cash service capabilities, take measures with warmth, precision and strength, effectively safeguard the public's rights and interests in cash, and help the level of cash services continue to improve.
Source: Xinhuanet