The business office of ICBC Changchun People's Square Sub-branch is the largest sub-branch of ICBC Jilin Branch, with the most advanced facilities and the most comprehensive business, and has the honors of "National Youth Civilization", "Youth Civilization of the Head Office" and "Top Ten Outlets of the Head Office".
In the corridor of the row, there is a row of eye-catching display boards with the profiles of the four "Great Craftsmen". There are 4 "big bank craftsmen" in one branch, which is rare in the ICBC system.
Liu Tiefeng, an expert in damaged coin identification and fire coin exchange, who was once evaluated by CCTV as "someone repaired cultural relics in the Forbidden City, and he repaired the remnant coins in the bank", is one of them.
Liu Tiefeng is the first "big craftsman" of the head office of ICBC. He has been engaged in the financial industry for 38 years, and has persevered in the post of exchanging defective and defaced RMB for 15 years, and the exchange rate of damaged and defaced coins is as high as 90%, helping tens of thousands of people to recover more than 15 million yuan of losses. He is a "business master" in the identification of damaged coins and the exchange technology of burned coins, and his self-created "fire coin surgery method" is widely recognized in the industry.
At work, Liu Tiefeng unreservedly shared the essence of his "stunts and skills" with his apprentices. After Liu Tiefeng retired, his apprentice Zhao Xue inherited his "ingenuity and craftsmanship", and interpreted the warm feelings and mission of an ICBC person with practical actions.
"My master often taught me that there must be squeezing and drilling strength in my work, just like nails. Zhao Xue, a 44-year-old customer service manager, said.
Zhao Xue didn't just say this, she did it too.
On the morning of March 5, 2024, when Zhao Xue was on duty, Ms. Wu, a citizen of Changchun, came anxiously holding a cardboard box.
"The old man was careless in using electricity, and a fire broke out in his home, of which more than 100,000 yuan was burned. See if you can exchange some cash?" Ms. Wu said anxiously. Zhao Xue opened the carton, and a pungent smell of fire and the burnt coins that were seriously carbonized and fell off when touched came into view. Due to severe adhesions, patches of "black bumps" are formed.
Due to the serious carbonization, "one pinch is broken, one blow is scattered" has become a difficult point in the clean-up work. In order to recover the customer's losses as much as possible, Zhao Xue started working with the "fire coin burning surgery method" taught by his master Liu Tiefeng.
Small tweezers, pins, knives, scissors, UV lamps, magnifying glasses...... Zhao Xue held her breath and condensed, using a combination of tools, carefully distinguishing each piece of coin, peeling it off as much as possible, and piecing together and pasting it into a relatively complete residual coin, "It is very tiring to distinguish banknotes, because you have to keep an eye on the needle of the pin, and you can't blink your eyes, otherwise you will miss one or two sheets, and you will have to recount." ”
After nearly 4 hours of patient work, Zhao Xue finally completed the sorting, paper shaping, authenticity identification, and finally exchanged the identified 16,000 yuan to the customer.
Exchanging damaged coins for customers is part of Zhao Xue's daily work. Over the past 10 years, she has exchanged more than 700 yuan of damaged and defaced yuan, and is affectionately known as "the expert in rescuing fire coins" by leaders and colleagues.
"My master Liu Tiefeng often said, 'The fire is ruthless, ICBC has love'. And for me, customer satisfaction is the greatest recognition for me!" Zhao Xue said.
Since the age of 18, Zhao Xue has been working in the bank. For 27 years, she has been nailed to her post, screwed firmly, and sparkled wherever she screwed. She uses practical actions to demonstrate the professional ethics of an ICBC person.
Over the years, many ICBC people like Zhao Xue have been working in obscurity and serving the masses with love.
Wang Mujuan, president of the Changchun People's Square Branch of the Industrial and Commercial Bank of China, said that the branch has actively built a bank that satisfies customers, and jointly created the province's "Gongyi Station" with the Jilin Provincial Federation of Trade Unions to provide a haven of rest for outdoor workers such as sanitation and traffic police The outlets carry forward the tradition of supporting the army, and set up caring mother and baby rooms in the outlets, so that lactating women can enjoy care and love.
Over the years, the bank has been highly praised by customers for its professional ability, rigorous attitude and warm financial services, demonstrating the responsibility and responsibility of a major state-owned bank.