"Hello, welcome" "Hello, we provide hot water for free, you can sit down and rest for a while"...... The warm greetings carry not only the high-quality financial services of ICBC Changchun Dongsheng Road Branch, but also the "urgency, hardship and expectation" of customers at all times, implement them in action, and practice the work requirements of "people-centered".
Speaking of cashing out a 50-year deposit certificate to customers last year, Zhang Shixia, the person in charge of the Dongsheng Road branch, couldn't help but sigh: "We have used the 'power of the wilderness' to satisfy customers!"
Back at the end of March last year, Mr. Zhao, a customer, came to the Dongsheng Road branch with a yellowed deposit receipt to ask for money, and the teller found that the deposit certificate was issued 50 years ago in 1974. The bank information is shown as "Dongsheng Road Savings Bank of the People's Bank of China".
The customer, Mr. Zhao, said that the deposit receipt was in his father's name, and the old man was over 90 years old, and it was the old man's heart disease to take out the money, and the deposit receipt had the words "Dongsheng Road" on it, so he came to give it a try. Due to the poor health of the elderly, I cannot come to the bank to handle business on the spot.
In order to redeem this deposit, it is necessary to find the original file. Due to the age of the certificate of deposit, and the fact that it has undergone factors such as bank splitting, multiple counter operating system upgrades, and personnel changes, it is very difficult to find file information.
ICBC Changchun Dongsheng Road Sub-branch, formerly known as the Dongsheng Road Savings Bank of the People's Bank of China established in 1951, was renamed after the establishment of ICBC in 1984. "At that time, our Industrial and Commercial Bank of China had not yet been established, and some colleagues were also in trouble. Zhang Shixia said with a smile, "We can let customers consult the People's Bank of China, but that will break the customer's heart." So, we took on this daunting task. As long as we need to do what we can do, we should do it, no matter how difficult it is, we have to do it for customers!"
To this end, the sub-branch set up a five-person working group to be responsible for the inspection and retrieval of the original archives of the old deposit certificate. Zhang Shixia said, "Our positions are fixed, and the transfer of one person means that the workload of others has also increased." But everyone held back their strength and said that they would complete the task. ”
After countless online and offline communications, with the support and coordination of the superior bank, the members of the working group began the difficult search work.
In the cold warehouse, looking at the sacks containing files, everyone was worried. "We first searched for five or six days in the warehouse where the information was stored in the superior sub-branch, but to no avail, and then went to the large warehouse of the Changchun branch in the suburbs of the city to rummage through it. Zhang Haitao, the sub-branch's head of operations, is a 31-year veteran of the bank, and it was the first time he had encountered such a complicated situation.
Open the sacks, find bundles of account books, and look through the information in the dust...... "The warehouse is not heated, it is cold and cold, it is inconvenient to look through the fingers with gloves, and if you don't wear gloves, your hands will be frozen." Zhang Haitao recalled the work at that time and was also very emotional.
After more than 10 days, the working group finally found the original evidence of the deposit receipt from a large number of old archival materials. "When I heard the news that I had found it, it was like buying a lottery ticket and winning the jackpot! Speaking of the situation at that time, Zhang Shixia still couldn't hide his excitement.
However, the problem of finding the original voucher was solved, and it was also a problem for the elderly to withdraw cash.
In order to ensure the success of the customer's withdrawal, we visited the police station and community where the elderly are registered, and then went to the pension center where the elderly live to receive information on the spot, and then went to the bank to review, which lasted 15 days, and finally accurately completed the withdrawal of the deposit certificate for the customer. Zhang Shixia said happily that it was not easy, "The continuous thanks of the customers are a recognition of the service attitude and professional ability of ICBC people!"
The successful redemption of this yellowed old certificate of deposit, which spanned half a century, is a vivid epitome of ICBC people's commitment to customer trust and practice of serving the people with the most serious attitude and warmest service.
Dongsheng Road Sub-branch starts from the "three warmths" such as warm station, warm travel, and warm home, and enriches and updates the service content, so as to be a warm bank and a hot bank.
This "time-honored" bank branch has written many firsts for ICBC Jilin Branch: it has won the first national-level "Youth Civilization", the first national-level "Worker Pioneer", and the first headquarter-level "Civilized Demonstration Unit......
Regarding the achievements, the people of Dongsheng Road Branch said: "This is the result of our enthusiasm for serving customers. Coming to the bank, whether it is a customer or not, it is our family!"