Remove the burden of "fingertips" and serve the people in a down-to-earth manner

In March this year, when General Secretary Xi Jinping inspected Hunan, he went to the Party and Mass Service Center of Gangzhongping Village, Xiejiapu Town, Dingcheng District, Changde City to learn about the local situation of reducing the burden on the grassroots and improving the efficiency of grassroots governance. Hearing the village cadres introduce that there are fewer WeChat work groups on their mobile phones, and everyone has more time and energy to serve the people, General Secretary Xi Jinping pointed out: "The Party Central Committee clearly requires to reduce the burden on the grassroots, resolutely rectify the problems of formalism and bureaucracy, streamline the administration, and persevere in this work." ”

"Formalism at the fingertips" is the mutation and renovation of formalism in the context of digitalization, and it is the main manifestation of increasing the burden on the grassroots. In recent years, under the overall coordination and promotion of the special working mechanism for reducing the burden on the grassroots level by rectifying formalism at the central level, the central government and various regions and departments have carried out special rectification work on government applications and work groups, and achieved phased results.

At present, all regions and departments are taking multiple measures and implementing comprehensive policies to deepen the rectification of "formalism at the fingertips", give full play to the advantages of digital empowerment, help cadres really reduce the burden, improve efficiency, and free up more time and energy to grasp implementation, promote development, and do practical things.

Do a good job of subtraction to achieve streamlining, integration and optimization of government applications

In order to remove the burden of "fingertips" on grassroots cadres, we must first do a good job of subtraction.

In December last year, the Central Cyber Security and Information Commission issued the "Several Opinions on the Prevention and Control of 'Formalism on the Fingertips'", which put forward standardized and standardized management requirements around the construction, use, and security management of government mobile Internet applications, government public accounts, and work groups, and released a strong signal of strict and unremitting efforts to resolutely stop the unhealthy trend of increasing the burden on the grassroots in disguise through digital means.

On April 1 this year, the "Shanghai Traffic Police" application was officially discontinued, and the relevant functions were fully integrated into the "Citizen Cloud with Bidding" application. Previously, the "Shanghai Traffic Police" zone has been launched in the "Citizen Cloud with Bidding" application, which not only covers all the original functions, but also optimizes the relevant functions.

To do a good job in subtraction, it is not a simple "one-size-fits-all", but to adhere to seeking truth from facts, and streamline, integrate, and optimize with the standards of practice, cadres, and the masses, so as to truly let government applications string together thousands of lines of grassroots governance and improve governance efficiency.

"We have added multi-level custom tags to the 'Community Cloud' platform to classify and manage the crowd and quickly locate the service crowd. In Caojia Village, Putuo District, Shanghai, social worker Liu Jieqiong picked up her mobile phone and opened the new version of the "Community Cloud" platform to introduce. I saw Liu Jieqiong ticking the tags such as "party member" and "elderly" in the database at the same time, and the elderly retired party members in the community were quickly screened out. "In the past, we had to go door-to-door to collect information from each community, but now we can find the target group very quickly, which saves a lot of time. Liu Jieqiong said.

Highlighting the subtraction of the word "real", Shanghai issued the "Several Measures on Further Reducing the Burden on Village Organizations", clarifying the principle of "reducing as much as possible", carrying out the "four reductions" action of reducing certificates, systems, assessments, and listings, and taking the rectification of "formalism on the fingertips" as a breakthrough.

Adhering to the principle of "measuring to the end with a ruler", Shanghai has made it clear that, except in special circumstances, a city-level department requires a maximum of one system to be used by the village, and each district requires the village to use only one system at most. On this basis, the city's grassroots governance digital platform will be built in a unified manner, and all the remaining information systems will be connected, so that all villages can use the system on one platform. The Shanghai Municipal Commission for Discipline Inspection and Supervision has carried out special supervision to discover and promote the rectification of problems such as "doors behind the door" in the information system. As a result of the rectification, the number of information systems that require high-frequency reporting of ledger statements in residential villages in Shanghai has been reduced by more than half.

Streamline, integrate and optimize government applications, and all regions should implement comprehensive policies based on actual conditions: Hebei has strengthened deployment, strengthened the monitoring of the frequency of use of government applications, and promptly notified the competent units to shut down or cancel the use of government applications for those with low frequency of use, so as to prevent the long-term existence of "empty shell" applications; Haikou City, Hainan Province, has cancelled and shut down 5 government affairs applications and integrated 11 applications into or realized "Haizheng Tong" and "Haiyi Ban" in the pilot work of "formalism at the fingertips" Unified login, 26 government public accounts confirmed to be cancelled......

To loosen the "fingertips" of grassroots cadres, it is necessary to focus on reality, make real moves to crack it, and consider it with actual performance.

"Government applications developed by different departments and units log in one by one every day" and "In order to complete the requirements of login and study time, we have to prepare a 'punch-in' mobile phone"...... Unreasonable assessment is one of the important reasons for increasing the burden of "fingertips", and the assessment of digital applications focuses on "traces" rather than "performance", which will lead to grassroots work trapped in "fingertips".

"Now, we have more time to communicate face-to-face with village sages, and we often organize and participate in offline activities, and all parties work together to come up with many 'golden ideas' to promote the comprehensive revitalization of the countryside. A cadre in Xiaolin Town, Cixi City, Ningbo, Zhejiang Province said.

In the development and use of government applications, the word "real" can be highlighted in order to give full play to its due effectiveness. Since last year, the Ningbo Municipal Commission for Discipline Inspection and Supervision in Zhejiang Province has jointly carried out a special rectification of "formalism at the fingertips" with seven departments and units. In the investigation, the Cixi Municipal Commission for Discipline Inspection and Supervision found that grassroots cadres had great opinions on an app called "Xiangxiantong", and "they had to log in and sign in every day".

The original intention of developing "Township Sage Pass" is to enhance the interaction between Township Sages and their hometowns, and encourage Township Sages to participate in the construction of their hometowns. In line with the principle of seeking truth from facts, the Cixi Municipal Commission for Discipline Inspection and Supervision asked the competent authorities to optimize the "Township Xiantong" and cancel the assessment requirements for daily active users and clicks.

Only by seeking truth from facts and reducing the burden of "fingertips" can grassroots cadres let go of their hands and feet and work hard. Before the Spring Festival this year, Xiaolin Town invited more than 20 township sages to discuss and exchange, and learned that a township sage had the intention of returning to the town for investment and development, and a cadre took the initiative to dock and actively strive for the implementation of the project. Since the second half of last year, Cixi City has introduced more than 400 new villagers and 12 new townsmen projects.

Be good at addition, break down data barriers, and improve the efficiency of platform services

To remove the burden of "fingertips", we must not only do a good job of subtraction, but also do a good job of addition. In order to reduce the burden and reduce the real burden, all regions and departments have strengthened coordination and overall linkage, broken down data barriers, promoted the quality and efficiency of government services, and realized more and more service matters "through one network".

Previously, a township street reported more than 1,000 reports a year, which needed to be reviewed and signed repeatedly...... In Yongchuan District, Chongqing, the effectiveness of making good use of digital technology to reduce the burden on the grassroots and empower governance has gradually emerged.

"In order to make the grassroots no longer spend a lot of energy on filling in forms, reporting data, and submitting materials, we focus on simple and efficient source management, and simplify data filling with 'one table', optimize system operation with 'one platform', strengthen work efficiency with 'one thing', and optimize the prevention and control chain of 'formalism at the fingertips'. The relevant responsible comrade of the Internet Information Office of the Chongqing Municipal Party Committee said.

"One table", that is, the development and use of the "one table" application, streamline and integrate duplicate reports, build a top-down, block-linked data channel and sharing mechanism, from "looking for data at the grassroots level" to "taking data in the system".

"In the past, agricultural machinery purchase subsidies involving subsidies for farmers needed to fill in five forms. As a staff member of the Zhongshan Road Sub-district Office in Yongchuan District, Luo Qian is usually responsible for docking with the Agriculture and Rural Committee, Forestry Bureau, Water Conservancy Bureau and other higher-level departments, and has to report more than 200 reports every year, and more than 50 work groups have been established to facilitate report communication.

Nowadays, with the help of "one table", there is no shortage of data that needs to be collected, but the pressure on the grassroots is lighter. "Now there are two people in each section of the street who are responsible for the report, and the data in the system is updated and maintained by a special person, so the burden of filling in the form is lighter, and the work is more energetic. Luo Qian said that now she has more time to sink the grid and serve the masses, "busy with the real things around the people."

"One platform", that is, the administrative functions of more than 50 departments in the past are grouped into four sections: party building, economic development, people's livelihood services, and peace and rule of law, and the government applications of more than 40 departments in the past are connected to the "Chongqing Quick Administration" platform, and high-frequency matters can be handled on the same platform.

"Previously, because the approval authority of the window personnel of the Agriculture and Rural Committee was limited to their own units, most of the approval documents still had to be coordinated and communicated with different departments and units, not to mention the efficiency, but also allowed the masses to run in vain. Feng Zhilin, a cadre of the Dianjiang County Agriculture and Rural Committee, has been engaged in agricultural and rural work for 15 years. He said, "Relying on the 'Chongqing Quick Administration' to achieve data connectivity, an approval window can review and check the application materials in a timely manner." When the approval at the front desk is relaxed, you can free up your energy to do the back-end work deeply, carefully and practically, and provide better services for the masses. ”

"One thing", that is, to promote cross-regional, cross-departmental, cross-level system interconnection and data sharing, to achieve "one thing at a time". Today, in Chongqing, 35 personal matters such as newborn birth, school enrollment and employment, as well as 40 enterprise matters such as enterprise start-up and enterprise quasi-operation, have been "one thing at a time".

Basic data is shared in one table, grassroots business is directly handled at one end, and various systems are logged in at one door...... All regions and departments will coordinate and implement comprehensive policies, continue to work data exchange, information sharing, intensive and efficient, and use "computing power" to liberate "manpower".

Wuhan City, Hubei Province, expanded the scope of data integration of the government affairs platform system, and promoted the integration of 33 systems with high daily use frequency on the platform in batches, so that information can be filled in once, shared by multiple terminals, and shared by multiple fillings.

Chenzhou City, Hunan Province, promotes the integration of data on the city's economy, people's livelihood, and social governance into the "City Brain", and realizes information sharing among various departments through comprehensive analysis of big data and intelligent reporting, and increases the utilization rate of resource integration by 87%.

Empower multiplication and promote system integration to "do one thing efficiently"

The original intention of implementing "government affairs at your fingertips" is to optimize processes, improve efficiency, and better serve the public. To prevent and control "formalism at the fingertips" from the source, it is necessary to return digital government affairs to the essence of serving the masses, realize system innovation and process reengineering through digital empowerment, and continuously improve the quality and efficiency of serving the masses.

Digital empowerment governance focuses on system integration, collaboration and efficiency. At the beginning of this year, the State Council issued the "Guiding Opinions on Further Optimizing Government Services, Improving Administrative Efficiency, and Promoting "Efficient Completion of One Thing", which proposed to give full play to the supporting role of the government service platform, focus on improving the effectiveness of government data sharing, and continue to strengthen the application of new technologies in the whole process.

The key to "doing one thing efficiently" lies in "being efficient" and "getting it done". How can more than 200 full-time grid workers serve the 159,000 permanent residents? This is a long-term problem faced by Zhongdu Sub-district in Wenshang County, Jining City, Shandong Province. How to solve the problem? Zhongdu Street emancipates the mind and starts from digital empowerment and optimization platform.

Open the comprehensive management service platform of "Digital Governance in the Capital", and the shared data at different levels, such as the information of the subsistence allowance recipients and the basic information of the disabled with certificates, is clearly visible, and the population, buildings, and business entities in the jurisdiction are clear at a glance.

"Through the 'digital governance of the capital', most of the data filling tasks have been intercepted to the street level, and no longer continue to be apportioned to the community. In view of the needs that cannot be met by the existing interfaces and databases, the Street Grid Office coordinates and connects with various departments and units in advance, and clarifies the list of requirements on a quarterly basis, so that the grid staff can find out multiple information in one visit as much as possible. Liu Jingwen, director of the Zhongdu Street Big Data Center, said that now, in daily work, the street receives all kinds of report requirements, which will first be queried and obtained from the town street data node platform, and the platform does not have it, and then the grid staff will enrich it and synchronize it to the municipal platform in real time, reducing the workload of community basic data mapping by nearly 90%.

By giving full play to the advantages of platform system integration and data connectivity, grassroots cadres have more time and energy to serve the people, have more confidence to "get one thing done efficiently", and have a stronger sense of gain for the people.

Recently, Xiang Junrong, an elderly person in the Anju Community of Zhongdu Street, received his old age subsidy on time. "Before I turned 80 years old, the grid staff had already come to collect relevant information in advance, and helped me complete the procedures, so I didn't have to worry about it myself, and I enjoyed the policy benefits. Xiang Junrong said.

Relying on the "policy to find people" analysis model established by the "Digital Governance of the Central Capital" platform, through the analysis of the data of human resources and social security and civil affairs, the early warning of new personnel and the monitoring of exiting personnel can be realized, and residents can enjoy various policy services with "zero errands" throughout the process. At present, Zhongdu Street has realized 42 policies such as elderly certificate processing, elderly subsidies, and "two cancers" screening, and has visited and served more than 9,200 residents.

To strengthen data empowerment and improve the ability level of "doing one thing efficiently", Jining City has built a government service platform system of "Ai Shandong Ji E Office", completed the full coverage of four-level online service sites in cities, counties and villages, and 993 government service items according to the application are all operated online, with an online availability rate of nearly 100%.

Reform and innovation, let the data run out of acceleration, and drive the effective release of grassroots vitality. In Longfeng District, Daqing City, Heilongjiang Province, the new data filling system that has just been built has changed the "single table" to "database", and the "scattered form filling" to "centralized remittance and data generation table", which has greatly improved the data reuse rate.

"In March this year, the 'one-meter system' system has achieved technical association and account interoperability with the provincial 'Longzhengtong'. In the next step, through this system, users can directly access the service information of the masses and business entities, which not only avoids the repeated filling of data, but also ensures the accuracy and comprehensiveness of the information, and effectively improves the efficiency of serving the masses and business entities. Tian Man, deputy director of the Longfeng District Business Environment Construction Supervision Bureau, said.

How to continue to reform and innovate to better empower governance and serve the masses with digital? All regions should boldly explore from reality, focus on "efficiency" and "completion", establish and improve an efficient and integrated government affairs platform, expand digital government application scenarios, and strive to achieve "efficient and efficient completion of one thing" in more fields and a wider range.

Focusing on promoting the in-depth integration of online and offline, and promoting online government services "only one network, one network, and no need to run once", Shanxi has deployed 10 tasks, including system reconstruction and integration of government service platforms, promoting the deep integration and docking of various government information systems, and expanding the mutual recognition and application fields of electronic licenses.

Jiangsu has built an online general office platform, opened a "one thing" column on the government service network, provided a unified service entrance for the whole province, optimized the unified identity authentication system, and promoted the interconnection and business collaboration of business systems related to the integrated handling of matters, so as to achieve "one login, the whole network".

Removing the burden of "fingertips", making digital government better serve the masses, continuously improving the efficiency of grassroots governance, and effectively reducing the useless labor of grassroots cadres in the digital age, the burden of grassroots cadres is lighter, the style of work is more realistic, and the people's sense of gain, happiness and security is stronger.

Source: People's Daily (2024-04-18 01 Edition)