To do things that benefit the people's livelihood, do things that warm the hearts of the people, and do things that conform to the will of the people, the Party Branch of the Chenggong District Government Service Administration takes "I accompany the masses through the process" and "government service experience" as the starting point, and strives to solve the difficult and blocking problems in the field of government services, strengthen normalized communication with enterprises and the masses, and comprehensively improve the standardization, standardization and facilitation of government affairs services in Chenggong District.
Build a good mechanism
Let the service be more practical
The Party Branch of Chenggong District Government Service Administration has always been based on the responsibilities of government services, relying on the existing work process and system, focusing on the needs of the masses, researching and formulating the "I accompany the masses to go through the process" Party member volunteer service activity plan, led by the leadership team, with the participation of Party members of the branch, and summarized on a quarterly basis, so as to truly understand the difficulties and pain points of the masses, accurately find problems, and achieve knowledge of the people's hearts, people's feelings, and targeted rectification.
Enhances cognition
Extensive advice and brainstorming
At the beginning of the on-site experience activity of "going through the process", the Party branch of the Chenggong District Government Service Administration mobilized all party members to deeply realize from the ideological point of view that the on-site experience activity of "going through the process" should not only be "heart-to-heart", but also "practical", and find problems, grasp the key points, and focus on the key points in the experience. It is necessary to examine whether the interests of the masses are put first at important nodes and key processes; whether they persist in not touching the "red line" and not crossing the "bottom line" in strictly abiding by the rules and regulations; and whether they have a good work style and high ability in solving the problems that the masses are anxious about and anxious about and actively seeking ways to solve them.
Go through the process
Transposition experience quality of service
The Chenggong District Government Service Administration set up a volunteer service team of party members to assist on the spot, not only carefully discovering and paying attention to the "bright spots" of service improvement and improvement, but also catching the "weaknesses" that still need to be improved. In the service hall, the party member experience staff devoted themselves wholeheartedly, incarnated as the masses, as the "chief examiner", with the mentality of inspection and supervision, discovery and feeling, from the on-site number, waiting for the number to be called, filling in the application form, submitting materials, return visit evaluation and a series of processes, on-site experience of the masses need to go through all aspects of the work.
During the activity, under the inspection of the party members, 13 problems in 7 aspects were found, and 3 needs reflected by the on-site masses and front-line staff were collected, so as to provide direction and ideas for optimizing service efficiency and further improve the standardization, standardization and facilitation of government affairs services in Chenggong District.