No matter which company it is, as long as it has a certain scale and a certain reputation.
Then it will certainly become the focus of public discussion.
For example, China Mobile, which has been highly regarded recently, I wonder if everyone is paying attention to it?
I believe that relatively speaking, there are still many netizens who are interested in China Mobile, because it seems to be one of the best in terms of service stability and user scale.
But not long ago, maybe everyone didn't have such a deep understanding, but after this time, it has been known by more and more people with some negative news.
This must be a very big loss and impact for the company, so what has China Mobile experienced now, making it suddenly a hot topic of public discussion?
1. The development history of China Mobile
You must know that today's China Mobile can have such a scale, and it must have experienced a lot of "sadness" and "sweat" behind it.
As early as 1999, the telecommunications system at that time was comprehensively reformed, which also allowed China Mobile to come into being.
As a nascent company, it did not make much breakthrough at the beginning, and the main reason was that the communication industry at that time was more inclined to wired communication, and it was not too cold for wireless communication.
However, in the later development process, China Mobile has made a very big breakthrough in wireless communication, which has made it the operator with the largest number of users in the country.
From the beginning of the "big brother" to the current 5G communication, China Mobile has also been working innovation and research and development to bring users a better experience.
And its market share in the entire communication field has always been maintained at more than 70%, which can be said to have almost become a "standout" in China's communications industry.
And such a report card has also allowed it to win countless word-of-mouth and praise, and the advantage of user scale also allows it to do whatever it wants, and even in some cases, there will be some "domineering" behaviors.
Second, the decline in the scale of users
I have to say that no matter which company it is, it is inseparable from the support and choice of users, and China Mobile has always had a lot of loyal users.
But after this time, it started to have some problems, especially in the number of users, there was a certain decline.
And this is undoubtedly a very big blow to a company that has always had an absolute advantage.
So everyone will be very curious, why the previous users, all of a sudden, "near and far", made such a decision?
According to some statistics, China Mobile has seen a net reduction of 510,000 users in just a few months, which was unimaginable before.
In some subsequent investigations, some interesting phenomena were also found, the main reason for the decrease in subscribers was not because other operators had better preferential policies, but because of China Mobile's own problems.
In other words, there are already a lot of users who trust and are satisfied with China Mobile, but it itself makes users feel very disappointed and helpless in some aspects.
Third, the problem of China Mobile
Since the decline in the number of subscribers is not due to competition from other operators, but to China Mobile's own problems, what is its problem?
In fact, before this, some users began to break the news, saying that there seemed to be some problems with their mobile phone plans, and they didn't do anything, but the mobile phone bill suddenly rose by dozens of yuan.
And in some subsequent investigations, it was also found that there was indeed such a problem.
It turns out that under the "efforts" of China Mobile, the package content of many users has undergone some changes, and this "change" also means that users have to pay more money.
What's more, users who originally wanted to unsubscribe and cancel were told that they could not operate within the "contract period", which in itself was deliberately carried out by some salesmen of China Mobile.
Because only without the user's knowledge, can the "disguised charge" be secretly carried out.
And in the period after that, there were more and more "examples", and the money that was deducted was not because of the excess of traffic, but some unnecessary "value-added services".
And the things that users themselves have experienced have also made them have a very deep sense of distrust of China Mobile, feeling that it has "deviated" from its original intention and began to "act recklessly".