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On the bustling street, a middle-aged man with a suspicious look attracted the attention of passers-by. The man was dressed in a shabby cotton coat, and his pants were worn so deeply that he was almost on the verge of collapse.
His hair was messy, his face was covered with deep wrinkles, and the pair of cloth shoes under his feet seemed to be punctured at any time, so a depressed and down-and-out appearance would undoubtedly make people mistakenly think that he was just a homeless wanderer or a beggar.
When this shocking news was exposed on the Internet, it immediately set off a frenzy of heated discussions among the majority of netizens. Some are skeptical, believing that it may be just a rumor, while others have speculated that Mr. Yu's appearance may be due to some secret or special purpose.
So, what is it about this former business giant that has led to his current deluge? Everyone is eager to know the truth.
It turned out that as early as 1997, Yu Donglai was just the owner of a small supermarket located in the corner of the community. With his love for the retail industry and his unique business vision, he has built his own business empire from scratch step by step.
At that time, Fat Donglai was just an inconspicuous commissary on the street, far from reaching today's glorious scale, however, just when his career was booming, fate played a cruel joke on him, in the third year of entrepreneurship, that is, in March 1999, a sudden fire ruthlessly destroyed Yu Donglai's years of hard work.
That night, a raging fire broke out in the winery alley in the northwest corner, and the entire three-story building was instantly reduced to ashes. Eight innocent employees were tragically killed in this disaster, and their lives were forever stopped on that terrible night.
In the face of all this, Yu Donglai's heart was full of endless pain and sadness, he couldn't accept that his years of hard work were ruined, and he couldn't bear the death of those innocent lives, this experience was undoubtedly the darkest and most desperate moment in Yu Donglai's life.
However, at the critical moment when Yu Donglai fell into mental confusion and was about to give up, a warm-hearted middle-aged woman reached out to him and helped him regain his confidence and courage.
Shortly after the fire incident, Yu Donglai quickly posted a notice urging those valued customers who held our shopping coupons to come to the store to return their goods.
Despite several episodes of abject poverty, he was determined to pay off his huge debts.
However, in the following days, only a few customers bravely came to negotiate refunds, which made Yu Donglai, who was full of expectations, fall into extreme despair in an instant.
In the long dark night, suddenly, a strange and ordinary middle-aged woman took the initiative to approach Yu Donglai and asked him about his current condition with concern. After knowing the details, this warm-hearted lady did not hesitate to take out 20,000 yuan in cash and generously give Yu Donglai selfless assistance, inspiring him to regain his spirits and embark on a new career journey.
Facing such a sincere and kind behavior of this woman, Yu Donglai was greatly shocked in his heart. With the support and encouragement of this unknown hero, he resolutely decided to revive his career and never give up lightly.
This mysterious middle-aged woman undoubtedly became an important turning point in Yu Donglai's life, making him regain his confidence and courage in his career.
The sudden fire incident dealt a heavy blow to Yu Donglai, but it also prompted him to deeply reflect on his business philosophy. Since then, he has been determined to grow his business bigger and stronger, and to build a large supermarket chain that delights all customers, employees and partners.
In order to achieve this grand goal, he established the business philosophy of "integrity-based, pragmatic and enterprising".
Yu Donglai knows that for the majority of customers, the quality and price of goods are always the topics they are most concerned about. Therefore, in terms of supermarket display, he resolutely implements the principle of 100% quality control of products.
Whether it is fresh vegetables and fruits, or delicious fresh meat, the safety inspection report of each product will be displayed on the electronic label of the product in real time, so that consumers can fully understand the safety and health status of the product, so as to eliminate all kinds of doubts when purchasing.
At the same time, the actual selling price and suggested selling price of the product will also be clearly displayed, and there will be no deception.
In addition to the openness and transparency of product information, Fat Donglai pays more attention to providing excellent and extraordinary high-quality and intimate services. When you step into this supermarket, you will be impressed by the ubiquitous and innovative service concepts, such as the free selection of trolleys for the public, the creation of a barrier-free shopping environment for the elderly and the disabled, the provision of special pet storage areas for customers to take care of their pets, and the toilets are equipped with ample toilet paper and dryers to provide the ultimate shopping experience for every customer.
All the clerks have been trained in strict 438 service specifications, and every effort they make is to make customers satisfied with the service quality of Fat Donglai. What's even more rare is that Fat Donglai has also launched the "Service Complaint Reward Program" to encourage customers to put forward valuable suggestions on our services.
Every service complaint may be exchanged for a reward of up to 100 yuan, and the more feedback the problem, the higher the bonus, and even as much as 500 yuan! With the help of this innovative mechanism, our employees always maintain a high sense of crisis and actively promote the continuous improvement of service quality.
It is worth mentioning that such a haunting thing happened. An elderly woman with limited mobility unfortunately fell to the ground on her way to the bathroom. At this critical moment, a witty and brave clerk quickly rushed forward, helped the old man up and personally escorted him to the bathroom, assisting him in the whole process of going to the toilet.
This loving behavior makes people deeply feel the care and sincerity of Fat Donglai for customers, and it is not just a superficial formality.
Because of this, the high-quality service of "Fat Donglai style" has won an excellent reputation in Xuchang. Even in this fourth-tier city, as long as you take public transportation or stay in a hotel, you can personally appreciate the unique and irreplaceable service level of this supermarket, which has become the pride and pride of Xuchang citizens.
The key to achieving quality service is to have a team of well-trained and enthusiastic employees. Therefore, Fat Donglai regards employees as family members and is committed to implementing humanized management strategies.
First of all, Fat Donglai provides employees with extremely generous salary and benefits. The annual income level of some positions has more than doubled compared with before, which has greatly improved the economic income and quality of life of employees.
The significant increase in income has undoubtedly greatly stimulated the enthusiasm and happiness of employees.
In order to create a warmer and more energetic working environment, your company has decided to abolish all punishment systems that can lead to unnecessary conflict and stress, and replace the traditional management model of mandatory orders with a more equal and free communication attitude, so as to fully respect the individual characteristics and talents of employees.
Instead, a relaxed atmosphere based on mutual trust and deep understanding gives employees ample autonomy to make decisions, unleash unlimited potential, and unleash the spark of innovative thinking.
Excitingly, your company has implemented a thorough and detailed career plan for employees, defined two categories of "employees" and "management", and designed five highly targeted assessment systems.
These well-designed assessment criteria are appreciated for their precision.
Each system is divided into multiple star ratings, corresponding to a detailed code of conduct and specific requirements, so that each employee can be clear about their own positioning and future promotion path, so as to devote themselves to the work with direction and purpose.
In addition, your company also provides corresponding living facilities for employees at all levels. Ordinary employees can share two-bedroom apartments, while for key talents and technical experts, new residences of more than 80 square meters are offered.
Such intimate life supporting services greatly meet the actual needs of employees.
It is worth mentioning that your company attaches great importance to the personal growth of its employees. No matter how small progress employees make, the company will give full recognition and recognition, so as to stimulate their deep inner pursuit of higher level and self-improvement.
It is precisely because of this series of people-oriented and humane management strategies that your team has always maintained a high enthusiasm for work and has become an inexhaustible source of power to promote the continuous growth of the enterprise.
The secret of Fat Donglai's success is to treat employees as family-like people, and win the employees' incomparable loyalty and deep respect for the company. This has undoubtedly attracted extensive attention and in-depth research from other business giants.