Recently, an online shopping incident has sparked widespread controversy. Mr. Li, a citizen of Zhoushan, Zhejiang Province, bought a 75-inch TV on an e-commerce platform and placed an order without carefully checking the product details in advance. After the buyer received the product, he was surprised to find that the actual size of the TV was much smaller than 75 inches, only about 50 inches. This undoubtedly brings great confusion and regret to buyers.
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In the face of buyers' doubts, the merchant shirked his responsibility with the statement that the product detail page had clearly stated that "75" was the product model. But from the perspective of the majority of netizens, is there a suspicion of commercial fraud in this sales method?
From the buyer's point of view, Mr. Li's purchase behavior was impruded. Buy a 75-inch TV at a price of 1380 yuan,The price is obviously low,It is inevitable that there will be doubts。 As a rational consumer, you should understand the core information such as product details and size specifications in advance, rather than making conclusions based on the type number alone. At the same time, it is also the buyer's responsibility to quickly check whether the goods are consistent with expectations after receiving them. This avoids subsequent disputes.
From the merchant's point of view, there may also be problems with its sales methods. Clearly marking the size with the model number, but not clearly stating it may be misleading and easy to cause misunderstanding by buyers. Especially for ordinary consumers who don't know much about the technical details, it is difficult to realize that "75" is only the product model name. Whether this constitutes a marketing deception needs to be carefully judged. In addition, merchants should also be more responsible in the explanation stage, and dispel buyers' doubts through supplementary explanations, rather than passing away their responsibilities at once.
Netizens are hotly discussed
Netizens said: Greedy for small and cheap causes big trouble, the price of more than 1,000, you dare to buy a 75-inch TV online, even if you get it is 75 inches, do you dare to believe its quality?
Netizens said: He is also a deck assembly machine, 1380 can only buy genuine 32-40 inches, congratulations on buying a value-for-money product.
Netizens said: A user spent 700 to buy a 20-kilogram washing machine, and when he got home, he saw that it was not as big as the original 5-kilogram Panasonic washing machine, you dare to believe it.
Netizens said: It's the same as me buying a power bank. The name of the family is 20,000 milliamperes.
Netizens said: Big brands are the same, I bought a washing machine, or Haier's, the old one used to be 7.2 kg, and now I buy a 9 kg one!
Write at the end
The controversy in this online shopping incident needs to be resolved by the merchant, the courier company and the regulatory authorities. Consideration could be given to clarifying the norms for information disclosure on online shopping to avoid disputes arising from sales and purchases; express delivery companies should increase value-added services such as "returning fragile goods"; and consumer rights and interests agencies should also strengthen supervision to safeguard consumers' right to know.
As consumers, we need to improve our cognitive ability and judgment level, place orders prudently, confirm products in a timely manner, and take the initiative to communicate effectively with merchants. As a merchant, product information disclosure needs to be detailed and truthful, and the interpretation in disputes should be responsible. As a third-party service company, we should also strive to improve the return and exchange process to ensure the best user experience.
At the same time, regulators need to come up with clear standards to crack down on unfair marketing practices and punish violations. Only when all parties work together and no one evades their responsibilities and obligations can our society establish a fair and reasonable product trading order.
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