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Preface
On April 14, a striking scene was staged at the door of a bank in Jiangxi Province:
An elderly man in a wheelchair was pulled by his family on a tricycle to the bank to try to withdraw his deposits.
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Video source: @Minsheng Elephant Live Room
Narrative of events
It is understood that the elderly man was assisted by his family and used a tricycle to reach the bank due to his limited mobility.
The family originally wanted to help the elderly handle the withdrawal business, but due to the relevant regulations of the bank,
The elderly are required to be physically present to complete the operation.
Web sources
The bank said that in accordance with the current financial security regulations,
It is true that the account holder is required to be present in person to carry out the relevant financial operations.
Web sources
This provision is designed to protect the safety of customers' funds and prevent problems such as financial fraud.
The bank also said that it understands the difficulties faced by elderly customers and will explore more service measures to facilitate the elderly.
Web sources
The family brought the old man's tricycle to the bank, and many netizens said why some businesses can only be handled in the bank.
Should the department reflect on it, let's see what netizens have to say!
Hot comments from netizens
Netizen 1: How can children transfer tens of thousands of dollars when they play games?
The game does not need it, the mobile payment is required, and the passwordless payment is all set by yourself
Netizen 2: Don't say anything when you go to the bank, just say withdraw money and enter the password,
Don't say that if you withdraw money for the elderly, the bank will check it.
If you know the password, you can take your ID card and add your own
Netizen 3: When my grandfather left, he stuck the remaining money and didn't know the password, and the bank let all the children
I went to the notarization and later bought two cigarettes for the leader of the post office and took them out
It's impossible, more than 50,000 must be notarized,
Unless you find the leader of the Beijing Postal Savings Bank, find someone to go to Shijiazhuang to find the leader of the audit, and operate it from the background
Netizen 4: In this case, the bank will have to provide door-to-door service
Netizen 5: My dad left in September last year, and I don't know if I can withdraw more than 60,000 yuan in the bank
Don't take it all at once, take it in two or three days, and take 50,000 at a time
Netizen 6: The experts came out to explain. If the parents of the expert suddenly become seriously ill, this is also the case
The family of the bank worker is seriously ill and critically ill
It's not about carrying the coffin to get the money???
The incident spread quickly on social media and attracted attention from all walks of life.
Many netizens said that for the elderly with limited mobility, financial institutions should provide more convenient services.
Such as door-to-door service, remote video verification, etc., to reduce the difficulty of their banking business.
Web sources
The public has expressed a high level of concern about similar challenges faced by older people in their daily lives.
Calling on relevant sectors and social institutions to work together to improve the quality of life of older persons,
Web sources
Protections for older persons should be strengthened, particularly in the area of financial services.
Make sure they can manage their finances safely and conveniently.
Web sources
Personal opinion
It's not just a small incident about banking regulations,
Rather, it is a window that shows that there is still a lot of room for improvement in our society in taking care of the elderly.
There is no doubt that the bank's regulations are in place to protect the safety of customer funds.
Identity verification and identity verification are important measures to prevent financial fraud.
However, it is clear that in practice, such provisions do not take into account the special situation of older persons with reduced mobility.
We need to ask ourselves if our system is flexible enough,
While ensuring security, it also takes into account the actual needs of each user.
Web sources
The deeper problem that this incident reflects is that
As society ages, the needs of older people are becoming diverse and urgent.
However, many of our public service facilities, including financial services,
It seems that we are not yet fully prepared to meet this challenge.
Older people need physical accommodations to help them move better,
technical and service support is also needed to ensure that they have access to the necessary services without barriers.
This includes online banking or more personalized customer service.
Web sources
It is widely believed that age-friendly services are not just a social responsibility,
It is also a standard to measure the degree of civilization of a society.
Therefore, providing services that meet the needs of the elderly is not only necessary to cope with an aging society.
It is also an important aspect of improving the overall civilization level of society.
We need to give greater consideration to the special needs of older persons in policy development and service delivery.
Web sources
This could mean introducing more personalization options in financial services,
For example: providing door-to-door services, increasing remote video banking services,
Or set up a special service window for the elderly at a bank branch.
These measures will not only help seniors manage their finances more easily,
It also reflects our respect and care for the elderly as a society.
Web sources
The editor has something to say
This incident is a trigger for us to rethink how in a rapidly aging society,
Provide more humane and inclusive public services.
It is not only our responsibility to let every elderly person feel the care of the society, but also our common wish.
#评论区 ##网友##老人被家人用三轮拉到银行取存款##老人家##银行#
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